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The Montcalm London Marble Arch
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Reviews (2,345)
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Reviewed 18 June 2014

I routinely stay at the Montcalm for business trips and have enjoyed my experience each time. The location is key - close walking distance to the tube, easy to get taxis, and just minutes from restaurants and shops nearby as well as Hyde Park. The service is great, and the staff are attentive and always keen to make sure things go smoothly. The amenities are nice, and full breakfast spread a great way to start the day.

Stayed: June 2014, travelled on business
Thank globetrot123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 19 June 2014

Dear globetrot123,

Thank you so much for having taken the time to write a review, and I am ecstatic that the Team has managed to convert you into part of the 'Montcalm Family'. I hope to be able to welcome you back in person on your next stay with us and please do note that should you ever wish for us to personalise your stay in any way, do not hesitate to ask!

Kind Regards,

Alexander Henskens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Visited this Hotel in April for the second time.
Location is great, close to Marble Arch and quietly set off ther road in a small crescent.
Check in was ok although disappointing that the charge the entire room bill upon arrival rather than just taking card details.
Lovely bar with knowledgable cocktail waiter and well appointed rooms and spacious.

Breakfast though was incredibly disappointing. Slow service (waiting 15 mins for some cheese to be brought out), tables left uncleaned, poor selection of food and food poorly cooked and presented. For a supposed 5 star hotel this is not what one expects. It was more like a travelodge breakfast.

  • Stayed: April 2014, travelled as a couple
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3  Thank BDPW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 8 July 2014

Dear BDPW ,

Thank you for having shared this detailed and constructive review and I am very sorry that the listed breakfast concerns caused a blemish on what otherwise seemed like an enjoyable experience; Rest assured that I have followed up on this internally to avoid any future reoccurance.

I have also sent you a private message in the hope of discussing further and greatly look forward to hearing from you.

Kind Regards,

Alexander Henskens
Hotel Manager

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Reviewed 16 June 2014

We stayed 5 wonderful days at the MONTCALM.
Fantastic location. Very nice and comfortable rooms.
Very freindly and efficient staff.
After staying in many hotels around the world-it was our best experience.

  • Stayed: June 2014, travelled with friends
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Thank Hadassa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 17 June 2014

Dear Hadassa K,

'The best hotel in the world', WOW, what a great review! Thank you for the kind words and I am thrilled that you enjoyed your stay and that our product, staff, and service contributed to an unforgettable stay. I hope that the next time your travels take you to London you will visit us again; should you require any assistance at all with the making of any future reservations, please do not hesitate to get in touch directly.

Kind Regards,

Alexander Henskens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

My daughter and I stayed here for one night in April for my birthday. We wanted to see a show and also go shopping in Harrods and stay in a smaller but comfortable hotel. We were very pleasantly surprised. The customer service was really first rate. The staff were friendly and attentive . They surprised us by leaving complimentary cakes and sparkling wine for my birthday with a nice note. The hotel is in an excellent location and is very comfortable and stylish but not too big or impersonal. This will definitely be our hotel of choice for our next trip to London.

  • Stayed: April 2014, travelled with family
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Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 17 June 2014

Dear Karen D,

Thank you for having taken some of your precious time to share this lovely review about our staff and services. I am thrilled that our team was able to exceed your expectations throughout your recent visit with us at the Montcalm London Marble Arch, and for such a special occasion at that! I hope to be able to personally welcome you back rather sooner than later , and remain entirely at your disposal should you require any assistance at all, whether now or in the future.

Kind Regards,

Alexander Henskens
Hotel Manager

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Reviewed 14 June 2014

i came to Montcalm last year in August and i spend 20 days till i found apartment in Southampton the place where i will do my master and from the first day i was surrounded by wonderful people especial care and hospitality especial in my birthday .the staff are super outstanding in helping and they try to make the life very easy .and i like to mention my thanks for laura johansson and ankur for there kindness and really i feel that i am surrounded by my family . since that time till the near future i will not chance the hotel. also the location , safety, rooms service are excellent .finally ,the spa and club lunch are outstanding for relax and leisure .Highly recommended

  • Stayed: June 2014, travelled solo
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Thank FATIMA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 18 June 2014

Dear Fatima A,

On behalf of Ankur, Laura, and the rest of the team here at the Montcalm, thank you so much for having written this lovely review! It was wonderful having you here with us all this time and we would like to wish you the best of luck and happiness with your new home; just please do not forget about us!

Kind Regards,

Alexander Henskens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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