When we checked in to the hotel we were very impressed with the service we received from the staff, the room was large with some very unique features, the bathroom had just about everything you could imagine a bathroom could have and more, the bed was extremely comfortable as was the pillows, the air con worked very well and the mini bar was well stocked, the room was also very quiet, but I have to say the room was a little dull with poor lighting, we did have some problems with the room tv which at first was not dealt with very well, but then the General Manager Alexander became involved and was extremely helpful and efficient in dealing with our problem, our faith was totally restored in the hotel again, Alexander showed he was very much in control and demonstrated the high quality experience he expects his clients to receive, thank you for your help Alexander it was a pleasure to deal with you.
The food that we had in the hotel was outstanding, the service in the restaurant was first class, the club bar was excellent again with brilliant service.
The help and advice we received from the concierge was well above and beyond the call of duty, he was amazing, again thank you.
We are planning on staying in this hotel again in a few weeks time, which we are looking forward to, well worth the money and well worth the experience.
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- Also Known As:
- The Montcalm London Hotel London
- Montcalm Nikko Hotel London
- London Montcalm Nikko Hotel