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Phoenix Hotel
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Reviews (1,803)
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All reviewsbayswater tube stationhyde parksingle roomcontinental breakfastkensington gardenswestbourne grovebayswater areanotting hillrestaurants and shopsyogurtcircle lineboiled eggssafe areaminute walkno air conditioningplace to sleepbreakfast staff
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662 - 667 of 1,803 reviews
Reviewed 3 October 2013

The best thing about this hotel is it's location.
Well placed for all the amenities of Bayswater and a 5 minute walk to the tube station.
The hotel itself is adequate and the price is quite good for London, breakfast included which is unusual.

First impressions are good. A lovely white painted building, the hotel sits at the edge of a square, minutes away from Whiteleys shopping center.
The reception area is nice but a little dated. None of the staff are English but speak the language well. Their understanding of the English language however, is quite poor. Asking for anything other than hotel instructions is a waste of time, they do not understand.
Check in/out was easy and quick.
The waiter in the bar was lovely, so helpful and polite, but very over worked.

The lift as mentioned is minute and very slow.

As other reviewers have mentioned the hotel is a little worn and dated, but very clean. Our double room was adequate size but the shower room was so tiny that the shower had caused water damage to the door, and really needed updating. The toilet was loose and the shower well used, although very clean and plenty of hot water.
The bed was very uncomfortable, maybe the mattress needed re-newing, but again lovely clean bedding. Over all the room was adequate for our needs and not unpleasent.

Breakfast is served in the basement.
It is buffet style but with the option of purchasing full English etc.
Tables are nicely set and unlimited tea or coffee served. The buffet itself is very good quality. Every kind of cereal, ham & other meats, yogurt, eggs, juices, rolls/croissants/toast and many different conserves etc. There is something for every taste.

As mentioned the hotel is in Bayswater. This is a thriving, bustling place. There are shops, supermarkets and many restaurants all within walking distance of the hotel. Buses stop at the end of the street outside Whiteleys.
There are 2 tube stations both with a regular and late service. The one nearest the hotel has no lift (like many of the smaller stations), so be prepared for 2 flights of stairs, a bit of a nightmare if you have mobility problems.
Walking distance to Kensington Palace and Hyde park. Kensington High street is minutes away.

Overall this hotel was very good value for money, especially for London and we would definately go back.
If like us, you have mobility problems it is excellent because of the locallity of all of the ammenities.
As I said, the steps at the tube stations are a problem but if you keep to the side (so commuters can pass easily) and take your time it is more than worth it. Buses are frequent and easier to use, but a trip from Kings Cross to Bayswater takes about an hour compared with using the tube, which is about 20 mins at the most.
My advice to anyone with problems walking etc is to plan each route before you go. There are some good apps and also the TFL website has a route planner. I did this and found that we had no unnecessary walking.
This trip was for a hospital appointment at the Hammersmith but we also took time to see some of the sights that London has to offer.

Room Tip: If you ask for a large room they generally have tiny bathrooms. The people who were with us had a much smaller room than ours (you could only just get around the bed), but had a decent size bathroom. So, you need to decide which you value most before asking for a specific room.
  • Stayed: September 2013, travelled as a couple
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1  Thank Charlieandalexsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

The Phoenix Hotel is a perfectly acceptable middle of the road hotel. It's a little bit worn out inside, with an incredibly slow lift, rooms a little basic and just a bit creaky and worn in decor (carpets have old worn sections and the odd stain). However considering the age of the building and its location, the room was quiet. The staff were very friendly, and the breakfast crew was increadibly speedy in getting you set-down at your teable and served.

Breakfast was ok, it's not free, it's 6 pounds if not part of a B&B rate for a continental breakfast, and a cooked breakfast is an additional fee depending on what you order of around 8 pounds.

  • Stayed: October 2013, travelled on business
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Thank bfg_hightower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 27 June 2016

Thank you for taking the time to write a review of Phoenix hotel; your comments are very useful to us as we are always looking for ways in which to improve the hotel and the services we provide. We are pleased to know that you enjoyed your stay and hope that we will have the opportunity to welcome you back to enjoy the improvements which have been made to the hotel since you wrote this review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

It is situated near 2 tube stations,so easy to get to. The reception staff were really friendly, although we couldn't check in until 1pm having arrived early. But you can leave your luggage safely. Our twin room was small, but had everything we needed and extra complimentary toiletries could be requested. It was a little noisy at night as the door rattled. No evening meal is served, but with such a wide variety of restaurants within walking distance ( many really reasonable) this is understandable. The continental buffet breakfast (included) had an excellent choice. You could pay to have an upgraded full English if required

Stayed: September 2013, travelled with friends
Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

Very good situate close to Kensington Gardens and Underground; very helpful and kind staff. Rooms rather small and noisy if windows open to street. Breakfast no vegetables and few fruits. (Full) English Breakfast extra charge.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Galahotels.com
Thank Wolfgang B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013 via mobile

Stayed one night and although the single room was small it was well presented with a small but modern bathroom. The staff were good; they delivered an iron to my room in a very busy morning so I could leave on time.

  • Stayed: September 2013
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Thank Andy8408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 11 January 2017

Thank you for taking the time to write a review. Your comments are very useful to us, as we are looking for ways in which to improve the hotel and the services provided, while keeping our rates competitive. We hope to welcome you back to Phoenix Hotel next time you visit London.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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