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“Good stay”
Review of Phoenix Hotel

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Phoenix Hotel
Ranked #287 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 29 October 2013

Lovely room and bathroom can be a bit chaotic waiting for a table at breakfast with their being two enterance and some people not bothering to wait to be escorted to a table nice selection for breakfast

I would stay there again

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Skoosh
1  Thank nikki r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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572 - 578 of 1,658 reviews

Reviewed 29 October 2013

We stayed two nights in this well situated hotel. We got an early check-in, which was nice. But the first night we could not stay in a twin room (seperate beds, which we booked) but in a double room, with one big bed. However this was resolved by giving us (two friends travelling together) two separate duvets (they also offered to put us in two single rooms, but this solution of two duvets was fine). Hotel staff were friendly.

Good sized, clean room, adequate bathroom with good quality toiletries, coffee and tea making facilities with biscuits, excellent bed and pillows, good room temperature, free, good working (most of the time) wifi.

Breakfast (which was included in the room rate) was continental (buffet), which was fine for us. If you prefer a cooked breakfast, you had to pay extra. Coffee could be better, but the rest of the breakfast was good, plenty of choice, and the buffet was always well stocked.

The area was full of restaurants and shops, and we always felt safe. The hotel is very close to either Bayswater of Queensway tube station and less than a ten minute walk from Hyde park.

Would recommend this hotel to anyone who's looking for an affordable, but great hotel in Central London.

  • Stayed: October 2013, travelled with friends
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1  Thank Regina1055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 11 January 2017

Thank you for your kind comments and for awarding Phoenix Hotel your top score. We are pleased to know that you enjoyed your stay and hope to welcome you back to stay again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013

We stayed in this hotel four nights in October. The hotel is well-situated close to Bayswater underground station and also many bus routes.
The room was for four persons and it was very spacious. The television was too small to this size room.
Breakfast was plentiful and very good.
The personel was nice and helpful.

  • Stayed: October 2013, travelled with friends
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1  Thank Tukano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

A small hotel in a safe and quiet section of the Qeensway/Bayswater area. I was given a single room, small, but sufficient for my needs, clean and cleverly organized (with free wifi). The staff was courteous and efficient and the overall experience pleasant. There is room for improvement (for example the products served for breakfast are of industrial quality), but I would say that what they offer is value for money. Recommendable!

Room Tip: Book well in advance.
  • Stayed: October 2013, travelled solo
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1  Thank Eubeo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Wanted a hotel in central London when going to a concert. Location was great, few minutes walk from Circle & Central lines. Hotel itself was fine and liked the comfortable chairs dotted throughout the entrance. Downside was the ground floor room we stayed in, very small considering that to stay here is not cheap.

Room Tip: ask about room size when booking
  • Stayed: October 2013, travelled as a couple
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Thank WakefieldU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 11 January 2017

Thank you for taking the time to write a review. Your comments are very useful to us, as we are looking for ways in which to improve the hotel and the services provided, while keeping our rates competitive. We hope to welcome you back to Phoenix Hotel next time you visit London.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

This hotel is great. The room was cleaned every day. Perfect service, good breakfast. Close to tube, park, shops and restaurants.The Westminster and London eye are 18-20 min. with the tube. We recommend Phoenix Hotel to everybody.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com
Thank dobromirc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 11 January 2017

Thank you for your kind comments and for awarding Phoenix Hotel your top score. We are pleased to know that you enjoyed your stay and hope to welcome you back to stay again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

Five minutes walk from Bayswater and less than 10 from Queensway underground stations, this hotel is located on a relatively quiet square just off Queensway.
Mary, the general manager, Alba and Alex on reception guarantee a warm welcome and show a very friendly, professional and helpful attitude.
Of course, not everything is perfect: the small lift sometimes takes a while to arrive at or from the upper floors and the rooms and bathrooms are small. Apart from some corridor noise, the rooms are fairly quiet, however, particularly at the back of the hotel. The bed is comfortable, but not many have travelled to London to stay in the room.
The bar area is cosy and Jesus the barman from Brazil serves drinks which are actually cheaper than those in the many surrounding pubs, which, nevertheless all have their attractions. Restaurants are in abundance, within a couple of minutes walk, specialising in a huge variety of international cuisine, both on Queensway and to the north of the Whiteley Centre (London's first ever department store virtually opposite the hotel) on Westbourne Grove.
Breakfast at the hotel is "OK", but the quality of the cooked breakfast was rather disappointing and the "continental" breakfast rather monotonous with its ham or cheddar cheese and spongy bread rolls. The basement breakfast room gets very crowded too, so maybe seek an alternative breakfast option.
But, all in all, the BW Phoenix is well worth consideration for a short stay in London.

  • Stayed: September 2013, travelled with friends
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2  Thank OwlsofDerision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phoenix Hotel

Address: 1-8 Kensington Gardens Square, London W2 4BH, England
Phone Number:
Region: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
Price Range: £72 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 
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Also Known As:
Best Western London
London Best Western

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