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Phoenix Hotel
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Reviews (1,803)
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654 - 659 of 1,803 reviews
Reviewed 29 October 2013

Lovely room and bathroom can be a bit chaotic waiting for a table at breakfast with their being two enterance and some people not bothering to wait to be escorted to a table nice selection for breakfast

I would stay there again

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Skoosh
2  Thank nikki r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

We stayed two nights in this well situated hotel. We got an early check-in, which was nice. But the first night we could not stay in a twin room (seperate beds, which we booked) but in a double room, with one big bed. However this was resolved by giving us (two friends travelling together) two separate duvets (they also offered to put us in two single rooms, but this solution of two duvets was fine). Hotel staff were friendly.

Good sized, clean room, adequate bathroom with good quality toiletries, coffee and tea making facilities with biscuits, excellent bed and pillows, good room temperature, free, good working (most of the time) wifi.

Breakfast (which was included in the room rate) was continental (buffet), which was fine for us. If you prefer a cooked breakfast, you had to pay extra. Coffee could be better, but the rest of the breakfast was good, plenty of choice, and the buffet was always well stocked.

The area was full of restaurants and shops, and we always felt safe. The hotel is very close to either Bayswater of Queensway tube station and less than a ten minute walk from Hyde park.

Would recommend this hotel to anyone who's looking for an affordable, but great hotel in Central London.

  • Stayed: October 2013, travelled with friends
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1  Thank Regina1055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 11 January 2017

Thank you for your kind comments and for awarding Phoenix Hotel your top score. We are pleased to know that you enjoyed your stay and hope to welcome you back to stay again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013

We stayed in this hotel four nights in October. The hotel is well-situated close to Bayswater underground station and also many bus routes.
The room was for four persons and it was very spacious. The television was too small to this size room.
Breakfast was plentiful and very good.
The personel was nice and helpful.

  • Stayed: October 2013, travelled with friends
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1  Thank Tukano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

A small hotel in a safe and quiet section of the Qeensway/Bayswater area. I was given a single room, small, but sufficient for my needs, clean and cleverly organized (with free wifi). The staff was courteous and efficient and the overall experience pleasant. There is room for improvement (for example the products served for breakfast are of industrial quality), but I would say that what they offer is value for money. Recommendable!

Room Tip: Book well in advance.
  • Stayed: October 2013, travelled solo
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1  Thank Eubeo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Wanted a hotel in central London when going to a concert. Location was great, few minutes walk from Circle & Central lines. Hotel itself was fine and liked the comfortable chairs dotted throughout the entrance. Downside was the ground floor room we stayed in, very small considering that to stay here is not cheap.

Room Tip: ask about room size when booking
  • Stayed: October 2013, travelled as a couple
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Thank WakefieldU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 11 January 2017

Thank you for taking the time to write a review. Your comments are very useful to us, as we are looking for ways in which to improve the hotel and the services provided, while keeping our rates competitive. We hope to welcome you back to Phoenix Hotel next time you visit London.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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