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“Pleasant experience”
Review of Phoenix Hotel

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Phoenix Hotel
Ranked #279 of 1,067 Hotels in London
Certificate of Excellence
Ferndale, Michigan
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Pleasant experience”
Reviewed 25 June 2014 via mobile

Stayed at this hotel for four nights and was pleased with the experience. It is very clean and it's obvious the owners are making every effort to refreshen this property. My single room, though small (as is the case in Europe), was comfortable. I had stayed in a different London hotel earlier in my three-week trip to London and Paris, and this property felt more comfortable. For some reason my travel adapter would not work in the wall outlet, but the front desk had a box filled with used adapters, one of which I was able to use.

My room was located street-side, so I heard some street noises, but nothing to prevent me from sleeping. I was a little surprised that the room key was an actual metal key and not a modern key card. The hotel asked guests to leave their keys with the front desk.

I booked this hotel through one of the travel sites and got a decent rate--for London. There are several Tube stops nearby which makes it convenient to access sights in central Lonon.

Stayed June 2014, travelled solo
Helpful?
1 Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda S, Assistant Manager at Phoenix Hotel, responded to this review, 26 June 2014
Thank you very much for taking the time to write a review of Phoenix hotel. We are pleased to know that you enjoyed your stay and hope to welcome you back next time you visit London!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 June 2014

Spent a full week at the Best Westen Phoenix Hotel in London. The hotel is in a convenient location, just one block from the Bayswater tube stop and two blocks from the Queensway tube stop. It's also nearby several grocery stores, restaurants, a pub, and a pharmacy. Kensington Gardens & Hyde Park are also only two blocks away.

The staff was very friendly and the breakfast was pretty extensive for being "continental" with a selection of deli meats, cheese, croissants, hard-boiled eggs, cereals, juices, bread, etc. Rooms are a bit small (as is normal in Europe) but roomy enough and very clean. Bathroom was fine - clean with a full shower & tub and plenty of water pressure & hot water. Beds were comfortable.

Overall I would recommend the hotel, especially for the price, location, and friendly staff.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KentyMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda S, Assistant Manager at Phoenix Hotel, responded to this review, 23 June 2014
Thank you very much for recommending Phoenix hotel; your kind comments are most appreciated. We are delighted that you enjoyed your stay and hope to welcome you back next time you visit London.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Totnes, United Kingdom
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 June 2014

The Phoenix hotel, is part of the Best Western group, and as such can be a bit homogenised in it's operation. The good side of this is it's reliability and high standards, the other side of that coin is it's lack of personality and soul. Nomatter, I have stayed there many times and always have a good laugh with Jehus the Bar manager who is the one member of staff who never seems to change. I cannot complain with the check-in staff either, they generally are of high standard. What I want to promote is the unsurpassed location of this hotel in Queensway, where you'll find the second highest density of restaurants and useful shops. Baywater is my favourite location as I can run in Hyde park before breakfast, and then choose between two tube stations very close by, get anywhere. On a clear morning one can walk through Hyde Park, watch the Household Cavalry practice down Rotten Row, reach Knightsbridge easily or leisurely continue to Buckingham Palace Gardens and thence Green Park and eventually Birdcage Walk all the way to Horseguards Parade and Westminster, virtually avoiding traffic in a city as large as London. It is a true delight to amble through such greenery, stopping to feed peanuts to the very tame squirrels and birds, especially when the weather is kind. I highly recommend this Hotel.

Room Tip: Ground floor rooms are less of a kerfuffle to use, whilst, upper floor rooms have less (only occasio...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda S, Assistant Manager at Phoenix Hotel, responded to this review, 10 June 2014
Thank you for taking the time to write a review and for recommending Phoenix hotel! We hope to welcome you back again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gambrills, Maryland
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 June 2014

We had a triple room for two adults and a child, and it was terrific in terms of space - the 3rd bed had its own loft area. The staff was friendly and helpful, even in the midst of a lobby renovation. Excellent location, with two Underground stations just down the street to get you everywhere. I would definitely recommend the Phoenix and its great staff.

Room Tip: Triple rooms are very spacious when compared to other European hotel rooms
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda S, Assistant Manager at Phoenix Hotel, responded to this review, 6 June 2014
Thank you for your comments and for recommending Phoenix hotel! We are delighted that you enjoyed your stay and hope to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 May 2014

My only complaint is how tiny the room is, so don't stay here if you're single and claustrophobic. Other than that, it's clean, comfortable, quiet and close to shops, restaurants, bars and tube station.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda S, Assistant Manager at Phoenix Hotel, responded to this review, 3 June 2014
Thank you for taking the time to write a review of Phoenix hotel. We are hoping to welcome you back next time you visit London!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014

I stay at the Pheonix regularly and find it very friendly,convenient, and comfortable and would recommend the hotel to all.The staff are very helpful and efficient. The location could not be better so close to everyhing.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JohnyOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda S, Assistant Manager at Phoenix Hotel, responded to this review, 2 June 2014
Thank you for the kind review and for recommending Phoenix hotel. It's always a pleasure to welcome you back to stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 May 2014

Located in one the most beautiful areas of London. Quiet, nice, good service. Some rooms are quite small but friendly. Good choice for bussiness or leisure. Quality/money equilibrated. Breakfast variety and quality as spected.

Room Tip: Higher floors are better
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ea1ii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda S, Assistant Manager at Phoenix Hotel, responded to this review, 2 June 2014
Thank you very much for taking the time to write a review and for awarding Phoenix hotel your top score! We are happy that you enjoyed your stay and hope to welcome you back next time you visit London.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenix Hotel

Property: Phoenix Hotel
Address: 1-8 Kensington Gardens Square, London W2 4BH, England
Phone Number:
Region: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#88 Best Value Hotel in London
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 
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Also Known As:
Best Western London
London Best Western

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