Overall this is not a bad hotel. We were (are at the time of this review) stuck in London and lost our reservation at the Sheraton. On a combination business trip/vacation with the family. Did not have high expectations based on the price. London is an expensive town and if you are on a budget the Phoenix is good. We did move to another hotel due to the concern related to personal belongings noted below – got tired of carrying around all of my work equipment (laptop/documents, etc) every time we left the room. The majority of our costs are covered by my work. If I were paying out of pocket for everything we would have stayed at the Phoenix.
•The hotel is in a good location
•Room was clean
•The room with the loft area was a nice way to separate everyone for a little privacy
•Laundry mat very close by
•Bar in the lobby
•Free wifi (very slow, but free)
•Quaint and with character
•Staff were clearly stressed due to the volume of people - not horrible service, but not great. Called the front desk 3 times and no one ever answered. Walked downstairs and there were always 2 clerks sitting there.
•Electricity for half of the room went out in the evening and had no lights in the bathroom (no windows) until the next morning.
•No security for your belongings at all - nothing in the room and the doors have a single standard key (not electronic). Baggage storage area (pre check in) was open and I could have easily had my pick of luggage the number of times I went in and out.
•Little bit of a walk to the tube - especially with young children.
•No heat or AC to speak of and the building is stuffy - would think twice in the summer.
If you have a tight budget this hotel will work. I mentioned security above only in reference to belongings – did not see any personal safety issues. Probably best for travelers who don’t mind a Hostel like feel for their stay and don’t have a lot of items to worry about. Would not recommend for the business traveler or someone with high standards for their hotels.
- Official Description (provided by the hotel):
- Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more less
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- Also Known As:
- Best Western London
- London Best Western