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“Should be classed as budget & priced accordingly.” 1 of 5 bubbles
Review of The Norfolk Towers Hotel

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The Norfolk Towers Hotel
Ranked #521 of 1,086 Hotels in London
Leeds, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Should be classed as budget & priced accordingly.”
1 of 5 bubbles Reviewed 5 February 2014

A 2 night stay in feb 2014.
Close to the rail / tube stations & the staff were very polite & friendly.
Room 406 has no wardrobe (just hangers on the wall) & only 3 small drawers (1 of which had a hair dryer fixed into it & was therefore of no use).
There were gouges in the plasterwork (not surprisingly due to the size of the room) & the carpet had more stains than a man could count.
The beds / linen were old, grubby & uncomfortable.
There was noise from inside (thin walls) & outside (single glazed windows).
The air con was a plug in tower fan.
Returning at midnight the bedroom doorknob came off in my hand & we had to get a member of staff to open it with a screwdriver.
This could have acceptable at half the price.

  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank PhilandSueJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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994 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Exeter, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

the hotel is very easy to find from Paddington station, its only a 5 minute walk away, the staff were really helpful and friendly, the room was suprisingly big,cheap and quiet, the bed was very comfortable & the bathroom was really good too, the breakfast was very good.

i would recommend this hotel to everyone going to London & i will stay there again

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannover
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

great Hotel and partly excellent service. some rooms are renovated, some not. ask for renovated room.
service in breakfast restaurant is rude and nasty.
service reception is excellent. big thank you to andraz

Room Tip: ask for a renovated room
See more room tips
  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Tomek07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mons, Belgium
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 3 February 2014 via mobile

A very friendly hôtel. Hôtel team are very pleasant and we enjoy so much our stay ! I dont really understand Why french propre are disrespectul with this hôtel ! I recommend it of course. A very nice continental breakfast ! Alot of facilities near this hôtel... 200m near from the first métro station !

Stayed February 2014, travelled as a couple
Helpful?
Thank loloBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southminster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 30 January 2014

Was working nearby and booked into this hotel, what a mistake, got there at 8 at night and after a days work wanted a shower but no hot water, had to have a cold one (not great for mid January) reported to reception and was told by manager that had to run it for a time, ran it for 15 mins and still cold so was told they would sort it out, went to the bar and it was like a rough dockside public bar, full of contractors. Went out and got food went to bed small room but ok. Next morning got up for a nice shower and guess what NO HOT WATER, complained and got " oh sorry about that" from receptionist said in a way that he was expecting it. no refund miserable staff. never stay there again, looks good in pictures but believeit's a hole, silly little lift that takes an age to get to 5th floor. AVOID LIKE THE PLAGUE

Room Tip: none that i could recomend
See more room tips
  • Stayed January 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank roy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review, 3 February 2014
Thank you for taking the time to write a review of your recent stay with us, I was disappointed to read that you were not afforded our usual high levels of service, for this please accept my sincere apologies.

May i also reassure you that all the points raised will be thoroughly investigated.

Thank you again for drawing my attention to this very important points
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Hamilton, New Zealand
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 29 January 2014 via mobile

Stayed here for 4 nights in 510 (unfortunately) Hotel is in a good location just around the corner from Paddington Station, room size is fine although sparsely furnished, Bathroom extremely small and after 2 mornings with basically NO water from the shower I asked reception if maintenance could have a look and yes much Improved, much better after that( not fantastic but better) I also asked for them to tune in the TV as only 3 channels working and they told me they had around 60! Better after that as well but a few kept losing signal? Unfortunately I also had a terrible bed! Got in at night and realised it was collapsed on one side!? Luckily ( or not) I was by myself so just slept on one side of the bed but beds should never get this bad! Just replace them! Now the breakfast..... Well the room included cont B/fast, first morning ( sun) went down around 9'15, over loaded, told to sit in bar area, around the corner down the hallway, no big deal but it was so busy no OJ left, ran out of milk, it was shambolic, a mess, disorganised! So Monday morning 2 of us for B/Fast (had a friend join me from another room) it was quiet and lots of food good service all ran fine as did Tuesday morning Then Wednesday back by myself and just like Sunday a mess no seats, this time just sent to bar, But nothing set up there?! No cutlery, no coffee station! No napkins No staff just sent there , get your food here and go that's what it feels like! Just one more thing the Lift! So small ( 4 Max) So very slow with 5 floors use the stairs! But....... Location is good!

Stayed January 2014, travelled with friends
Helpful?
Thank Ballinor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review, 31 January 2014
Thank you for taking the time to write a review of your recent stay with us, I was disappointed to read that you were not afforded our usual high levels of service, for this please accept my sincere apologies.

May i also reassure you that all the points raised will be thoroughly investigated.

Thank you again for drawing my attention to this very important points.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 18 January 2014

Location was good... but all the following was bad

1) We booked an executive double with baby cot as we have a baby and any suitcases. The room was just a TINY double with two single beds pushed together ! and the cot crammed tightly

2) We were never offered help with our bags getting in and out of the very small lift

3) If you wanted hot food breakfast you had to pay extra

4) The W-iF was terrible, pain to login and signal was too weak to reach our room. 5) TV only had 3 channels, couldn't even get freeview

  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank mattock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review, 27 January 2014
Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests.
Our Standard Rooms are of a traditional decor, yet if you are looking for a greater luxury then it's worth bearing in mind that we do also have our Executive Rooms, these were refurbished recently and are available to book on all booking websites and also from the hotel directly. we believe both our location and price are big positives with our hotel. With our location no more than a minutes walk from the station and high road this offers both excellent transport links and amenities.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Norfolk Towers Hotel

Property: The Norfolk Towers Hotel
Address: 34 Norfolk Place | Paddington, London W2 1QW, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #521 of 1,086 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Norfolk Towers Hotel 3.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Norfolk Hotel London
The Norfolk Hotel
Norfolk Towers Hotel London

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