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“Weekend Pre- Wedding celebration”
Review of K West Hotel & Spa

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K West Hotel & Spa
Ranked #264 of 1,069 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Crook
Level 5 Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Weekend Pre- Wedding celebration”
Reviewed 31 July 2011

We travelled to this hotel for a weekend to celebrate my daughter's forthcoming wedding. The Hotel is very comfortable and friendly, especially the reception staff. They were extremely welcoming and helpful, We knew our rooms would not be ready as we were arriving early, our luggage was stored while we went out and retrieved very quickly when we returned. Very efficient service. The rooms were comfortable ,we had room service food later in the evening, which we had pre-ordered ,all arrived when we had asked and was cleared away efficiently.
We used the Spa facilities the following day which were small but luxurious, my only complaint was it was a little too warm. Checkout was efficient, friendly and the staff arranged taxis and information about travelling around the area. All in all a very pleasant London experience. Well done to all. We will certainly use this hotel again. The Westfield shopping centre is about 5 minutes walk away with a great variety of restaurants. We also visited Betty Blythe Cafe, within walking distance, for our 'Hen Party Vintage Tea' What a treat, highly recommend ,much better than visiting a night club. A super weekend.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bev1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k-west_hotel, General Manager at K West Hotel & Spa, responded to this review, 17 August 2011
Thank you for your wonderful review… I’m so pleased to hear that you stayed at K West for such a special occasion and that you all had a good celebration. We look forward to you returning to K West in the near future.

Kind regards,
Hilary Cross
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Co.Durham
Level 5 Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 July 2011

We stayed here as a group for a hen night. Expecting that we would be treated as 'second-class citizens' we were absolutely thrilled to be given wonderful treatment. From Daniel who helped us to store our luggage to Jennifer on the front desk, everyone in room service and at the bar we couldn't have had better treatment. The hotel is clean and classy, and the level of service was outstanding. From ice buckets for champagne that wasn't bought at the hotel to allowing us a little extra time in the room while we popped out for breakfast we couldn't have felt more looked-after. Some of us might also have lowered our expectations - knowing that the hotel was such good value and that hen parties were allowed - but it was quiet and luxurious.

The trays of food we had in the evening for our girls' night in were delivered on time and were lovely (about the price we would expect for London) but the rooms and the spa were great value. The spa itself was very warm indeed and quite noisy when it was full but the treatments were lovely.

The hotel is in a nice area - well served by transport for our party who were arriving from all over the country!

My fiance works abroad and found the team there (particularly Barbara) very helpful in ensuring that some gifts he sent were put in my room in advance of our arrival.

We will definitely come back for more of the K West experience. Thanks for being such a great to help to the bridesmaids in making the organisation so easy, but especial thanks for making us all so welcome and adding to a brilliant weekend.

Room Tip: The embassy suite is great if you are there in a group and want everyone to be able to meet.
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AshSinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k-west_hotel, General Manager at K West Hotel & Spa, responded to this review, 17 August 2011
Thank you for such a wonderful review and all your great comments – they have been forwarded to all the staff. I’m so pleased to hear that you had a great weekend of celebrations here at K West and enjoyed your stay. We look forward to you returning in the near future!

Kind regards,
Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 July 2011

use this hotel a lot on business and it is our hotel of choice when staying in the Shepard's bush area. It is in a great location, really close to Westfield so there is loads of choice when eating out and conveniently close to the tube station. The hotel is really very nice, it is a stylish and clean boutique hotel with modern twist. The rooms are clean, comfortable and modern. All in all a lovely hotel!

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lauren_Jane_91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k-west_hotel, General Manager at K West Hotel & Spa, responded to this review, 17 August 2011
Thank you for a great review. It’s great to hear that you have stayed at K West on numerous occasions and that you have enjoyed your stays. We look forward to welcoming you soon!

Kind regards,
Hilary Cross
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Utrecht, The Netherlands
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2011

I've stayed at the K-West multiple times, last in March 2011. I go there because the company I work for is nearby. And it is certainly the best in the area.

The service, although always friendly, is a nightmare. Checking in can easily take up to 30 minutes. If you want breakfast, get up early because it will take a while. And don't be surprised if room service takes about 2 hours.

The plus of this hotel are the rooms. Contemporary decorated and really spacious. Huge even for London standards. The come with all the necessary amenities. And they have a very nice gym and, although I've never made any use of it, the Spa looks great as well. And the hotel has a nice lounge for drinks.

Recommended if you are looking for a affordable hotel in that area. Both for business and leisure.

Room Tip: Request a room that is either on the groundfloor or up. The basement rooms can get very warm
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  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bastiaan030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k-west_hotel, General Manager at K West Hotel & Spa, responded to this review, 17 August 2011
Thank you for your review. It’s wonderful to hear that you have returned to K West on multiple occasions and that the style of the hotel is to your taste. I am so sorry that the service you have received has not been great, and your comments have been forwarded on to ensure that we do look into this further. This aside, we hope to see you return in the near future.

Kind regards,
Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 23 July 2011

the queue to check in was exceptionally long due to what i can only explain as a lack of staff training. was pleased with the room, which is the only thing i can compliment. i thoroughly suggest replacing the carpet outside room 111 which has a huge unsightly stain. found the spa to be extremely small and i mean extremely. the spa staff also let down the hotel with their lack of information on what they had on offer and were not welcoming in a place supposed to be made for relaxation. we were very disappointed spa closed 20mins early especially as this was the main reason we choose kwest. i then did not understand why the restaurant closed at 10.30 when it was listed as 11, seemed like all the staff wanted to get home early! turned a romantic break into an embarrassing disappointment. the only positives were the price and room but would of rather paid ore for better service

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank westranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k-west_hotel, General Manager at K West Hotel & Spa, responded to this review, 17 August 2011
I would like to thank you for your comments. It’s great to hear that you were pleased with the room but I am so disappointed that your experience overall was not to your expectations. I’m particularly disappointed that the staff at the spa did not appear to be friendly and accommodating, as we are often praised on the friendly service here at K West. I note that your experience on this occasion was not to your expectations, but I hope you will give us another opportunity and return so that we can restore your faith in the hotel.

Kind regards,
Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New England
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2011

We stayed at the K West hotel for our annual family vacation. Arrived early so room naturally wasn't ready. Walked down the block to Armando's for a delicious inexpensive lunch. Upon return, our rooms were ready. The room was spacious and very clean. Bed was very comfortable. Air conditioning was adequate. Loved the location. Tube stop very close and Westfield Mall right near by with plenty of nice dining choices. Only complaint would be fee for in room Internet. Have stayed at less expensive hotels where wireless is complimentary. Hotel had three computers in common lobby which were available. Stayed over a weekend, very hopping scene. A band called the Foals was staying while we were there.

Overall, I would give this hotel high marks based on location, value and cleanliness....not outdated, very modern. Hotel staff very nice and helpful. Would definitely return!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Luv2TravelCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k-west_hotel, General Manager at K West Hotel & Spa, responded to this review, 10 August 2011
Thank you for your wonderful review. It’s great to hear that you had a good and enjoyable family vacation here at K West. In regards to the price of the wireless, I apologise if you found this to be a bit pricey, however we do have the Mac computers and a printer available in our K Library for all our guests to use at no charge. This aside, I am pleased to hear that you would return to K West and we look forward to welcoming you soon.

Kind regards,
Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level 6 Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 22 July 2011

Visited for an overnight spa break a few years ago, and enjoyed it very much - so booked another this month. The room was spacious, with very comfortable beds. There were some minor things that could be improved - the floor lamp in the corner was not working, there was no luggage rack stand and only one set of toiletries in the bathroom. Also, the toilet had an extremely powerful flushing mechanism! so the lid definitely had to be down! We used the tea making facilities - the hot chocolate was good!

The spa break included a full English breakfast - which was every bit as good as we had remembered from our previous break! You get tea or coffee, a choice of juices, a cold first course (yoghurt, cereal, fruit salad) and then a cooked second course. No need for any lunch!

The revamped spa looks very impressive - the hydrotherapy pool is so much better than the previous (smaller) jacuzzi. We were interested to see that the other occupants of the spa that day were 2 couples - previously there were only ever women. The Snow Paradise was a novelty for us, though not tempted to stay in there for too long! No danger of catching cold in the spa - the temperature was quite warm, and there were jugs of water on standby to cool down. Spa toiletries all smelled delicious!

All staff members encountered were very professional, smiling and attentive - we felt very welcome. Very convenient location for Westfield for shopping and eating, and only a short walk from the Tube. Will definitely return!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
k-west_hotel, General Manager at K West Hotel & Spa, responded to this review, 10 August 2011
Thank you for your wonderful and constructive review. It’s wonderful to hear that you returned to K West, and that your stay on this occasion was just as enjoyable as your last. I’m glad that you have had an opportunity to experience our Spa refurbishment and the new facilities we now have in place as they truly are impressive! I am particularly pleased to hear that you found the staff to be professional and friendly. We look forward to welcoming you soon for some more Spa breaks.

Kind regards,
Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about K West Hotel & Spa

Property: K West Hotel & Spa
Address: Richmond Way | Shepherds Bush, London W14 0AX, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#28 Green Hotel in London
#56 Spa Hotel in London
#194 Luxury Hotel in London
#236 Romantic Hotel in London
#266 Business Hotel in London
#293 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
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Also Known As:
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k West London

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