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“Really nice hotel” 4 of 5 bubbles
Review of K West Hotel & Spa

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K West Hotel & Spa
Ranked #260 of 1,086 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Really nice hotel”
4 of 5 bubbles Reviewed 10 January 2012

Stayed here briefly to celebrate an anniversary, we didn't have time for the Spa treatments so dunno bout that but the hotel itself was cool. Stayed in an executive room with the romantic package - which included chocolate covered strawberries and fairly nice champagne on ice, as well as the room being decorated with petals (which looked better than I thought they would!)

Room was what you'd expect for the price, very comfortable and spacious, nicely decorated, nice TV, dvd player on request among other things (see through bathroom door though!)

I'm a Londoner myself so didn't book this hotel as one for a visit to the city itself, but I'd recommend that too with it's location - Bush is a decent area when it comes to getting around, easy access to central and all of west London; W12 all day

Oh yeah and the woman I spoke to on the phone, Erin, was cool - sorted everything quick, made amendments when necessary without problem etc

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review, 13 January 2012
Thank you for your lovely review. I am pleased that you enjoyed your stay and hope you had a nice anniversary. It’s great to hear that Erin assisted you well with amending your booking, its comments like these that really make our day! We look forward to welcoming you back soon! Kind Regards,
Hilary Cross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,746 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (422)
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English first
Kent, Ohio
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 10 January 2012

I think this place is very good for the price and location. It's about the same price as a London travel lodge but it's much more comfortable and has the benefits of a 'proper' hotel, such as a bar, restaurant and room service.

You pay for all the extras, such as bottled water, the fitness centres, wireless etc, but the basic price is so cheap for the location, you can live with that.

It's obviously been recently refurbished, so it's all looking fresh clean and modern and certainly nicer than any of the chains, and any of the other hotels of similar, or greater budget in the vicinity.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Blue021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review, 13 January 2012
Thank you for your feedback, its great to hear that you feel we are good value for money and that you found the hotel to be conveniently located. I am pleased to hear that you enjoyed your stay since our lovely refurbishment. We would be delighted to welcome you back to the K West soon!
Kind Regards,
Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 10 January 2012

I've stayed at London's K West countless times over the past 12 months and it's gone from being my number one choice to being a bit more of a hit and miss experience. The junior double rooms are incredibly small and cave-like and should be avoided if at all possible. Executive doubles / kings are much better - plenty of space, good bathrooms and comfortable beds. The hotel's location is good for Westfield and other Shepherds Bush attractions (are there any?) but you're a tube / cab ride away from the city centre. Overall, a safe bet but worth querying the room before committing to a stay.

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SR73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review, 12 January 2012
Thank you for your feedback, although I’m sorry to hear that you were not happy when you reserved one of our smaller rooms, but am glad that you enjoyed staying in our larger Executive rooms. Reservations offer a choice of rooms to suit all budgets, and we can sometimes offer upgraded rooms on arrival for a small supplement which will hopefully avoid your disappointment in the future. We do look forward to welcoming you back soon.
Kind Regards,
Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

We stayed at K West hotel & spa for new years eve 2011 and had a great experience. Our room was very much at our expectations. The hotel staff kept it clean and in order. The hotel is situated close nearby to the large shopping mall, Westfield. This was very much to our wives liking. Me and my friend went to a pub nearby instead. Much to our liking...
All in all we had a very pleasant stay. Clean room, good beds, good food in the hotel restaurant. Breakfast was good, the only thing we did not like were when we were at bit late for breakfast it took a while until they brought out more bread.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trond Inge O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review, 10 January 2012
Thank you for your great feedback! I’m pleased to hear that you enjoyed your stay and would be delighted to welcome you back soon!
Kind Regards,
Hilary Cross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sliema, Malta
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 3 January 2012

Location: Very good location. 5 mins away from tube. Everything you need within 5 mins walking distance...supermarkets (there is a 24 hr one), pharmacies, coffee, breakfast..anything. Tube to Oxford Circus is just 10 mins. Furthermore, to Westfield shopping center just 5 minutes walk.

Room: Very clean. We stayed in a Deluxe double room on Floor 3 (which is the ground floor). The room was very spacious with coffee machine and a good sized bath. The bed was a king size bed and not 2 beds together. There was also a comfy sofa and a flat screen TV (although choice of channels is not that good). However, noise from outside is heard during the night..especially people talking outside or garbage trucks. Rooms have heating.

Staff: Staff was very helpful and very knowledgeable. Any question we had was answered immediately, and they even recommended restaurants.

Other: The bar is very nice and stylish. Furthermore, there was a DJ on Friday which was a relief considering pubs close at 11 in UK. But beware..drinks are not cheap!

Price: It is not cheap...but compared to other 4 star hotels it is good value for money.

Overall: We really enjoyed our stay. We will definitely consider returning.

Room Tip: Rooms from floor 3 upwards are preferable, since below is 'underground'.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank threepwood86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

The K West hotel is located in a superb position. 5 mins walk from the Central Line, so easy access to all of London, and 5 mins walk to Westfield shopping centre which is amaizing and huse and lots of restaurants/cafes. The hotel itself is modern, clean and offers excellent facilities. We used the spa (for £40 per couple extra) and had a chill out time for a couple of hours and option of nice treatments too. The valet parking was efficient and staff were helpful and courteous. All the staff made us feel welcome and even when we checked in early, made our requests possible. We were only staying one night as a couple (having a Christmas treat), but would come back with our toddler as there was plenty of room in the bedroom (and the bed was massive!). But no view from the bedroom window - but who needs that!? We would definately stay there again !

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review, 13 January 2012
Thank you for such a lovely review! It’s great to hear that you would return and we look forward to welcoming you back soon!
Kind Regards,
Hilary Cross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 December 2011

Stayed here on a spa break package, hotel very modern and clean! Lovely cocktails (pricey tho!) breakfast lovely (got through our package!) spa small but wasn't busy, lovely hydropool, sauna and steam room. Snow room very unusual but lovely to try!! Had a great stay here but only complaint would be to have gowns with pockets. Can't wait to come back soon!

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LCAVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review, 4 January 2012
Thank you for your lovely review. I am pleased to here that you enjoyed you spa break, its great to here that you can’t wait to come back. We look forward to welcoming you back soon!
Kind Regards,
Hilary Cross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about K West Hotel & Spa

Property: K West Hotel & Spa
Address: Richmond Way | Shepherds Bush, London W14 0AX, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#28 Green Hotel in London
#53 Spa Hotel in London
#194 Luxury Hotel in London
#236 Romantic Hotel in London
#266 Business Hotel in London
#293 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
k West Hotel And Spa
k West London

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