Having seen the newspaper reviews when it opened, I was looking forward to staying here, great location, in shep bush, 10 mins on central line into London round corner from the great westfield centre with good pubs and shops. However very very disappointed, from arrival, the unhelpful reception staff with little personality, didn't speak much English (eastern Europe I think) who did nothing to welcome us, also after losing one of our reservations and then finding it when I gave her my paper copy.
Got to the room, yes as per review below smelly room. Also had to get the maintenance guy to sort the Tv. The room itself as a boutique hotel was nothing special with the bathroom and toiletries being just ordinary.
Would I go back, don't think so, even at a low price, the chain hotel nearby that I used before is a much better option for me. Unless the hotel could convince me that they have sorted a lot of stuff.
Oh one last thing - just to Finish it off a 15 mn wait at reception for the concierge to come a get my bags back.
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- Also Known As:
- k West Hotel And Spa
- k West London