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“fabulous stay and lovely staff”
Review of K West Hotel & Spa

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K West Hotel & Spa
Ranked #258 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Hertfordshire, United Kingdom
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“fabulous stay and lovely staff”
Reviewed 5 May 2014

my daughter and i stayed here for her 18th birthday as we were going shopping at the westfield on the saturday. on booking i mentioned this and we were greeted in the room by birthday cake, a card and balloons which i felt was very kind and excellent customer service. the room was gorgeous and very comfy and it was quote big with a seperate area with a sofa and coffee table. perfect as we had pre booked the movies package ( 2 movies , popcorn and cokes) which was well worth it as to buy movies as a spur of moment would of been £9.50 each and the package was just £12.50 total! we enjoyed sitting on sofa and watching the movies instead of having to sit on the beds! used the spa in the morning and it was lovely, small but very relaxing and the snow room was really different - my daughter loved it! The products they use in the spas changing rooms are high quality and gorgeous ( Aromatheraphy assosiates) and we wanted to buy the shampoo, conditioner and shower oil but was a little expensive for us, although the spa was no dearer than Aromatheraphy associates direct- as i checked on arrival home.
This hotel is lovely, The staff are lovely too and it felt very expensive and upmarket to us although we only paid £176 on advance purchase for the twin room, use of spa and the movies and popcorn package. fantastic i thought and so convienant for the shopping centre too.
thankyou k west for helping to make my daughters 18th memorable.

  • Stayed May 2014, travelled with family
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Helpful?
Thank yogadeb1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 8 May 2014
Hello yogadeb1973,

Another PERFECT SCORE! What an AMAZING REVIEW! We love celebrating and Birthdays are there to celebrate, especially one as important as an 18th! Thank you for choosing to share this with us! I’m trilled you enjoyed your movie package, and our Snow Paradise! It really is different – the only one in London - it might just be my favourite place in the Hotel, great for a cold blast of inspiration!! We can’t wait to have you back; I think it’s your daughters turn to treat you!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (428)
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English first
Daresbury, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 May 2014

Great hotel. Staff on reception are excellent. Plus must mention Anthony who works on the car park, realise he doesn't actually work for the hotel but so helpful. Spotlessly clean hotel. Very reasonably priced for a London hotel with 24 hr room service. Would use again if in area.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank DK1100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 8 May 2014
Dear DK1100,

What a wonderful 4 STAR REVIEW! Thank you for mentioning our team, in particular Anthony from valet parking! I will definitely show him this review! Our team do love their 15 minutes of fame! So glad you enjoyed your stay and can’t wait to welcome you back again!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 May 2014 via mobile

My friends and I stayed for a weekend and couldn't have had a better time or better deal. The staff were so lovely and accommodating, we didn't want to leave. Great location for Westfield too, we spent hours there. The spa is compact but great and the therapists were excellent. All very relaxing. A stylish & cool hotel but friendly and helpful and fun. I would definitely stay at K West again, we had a ball.

Stayed April 2014, travelled with friends
Helpful?
Thank Clarabella899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 8 May 2014
Hello Clarabella899,

Roll on the 5 STAR REVIEWS!! I’m so glad you came and didn’t want to leave, I feel like that every day! I love how you describe us as “a stylish & cool hotel but friendly and helpful and fun”, that’s us in a nutshell, what a compliment! I do agree, our therapists are fantastic at what they do! We can’t wait till you definitely stay again (love your profile picture)!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 May 2014

Our room hotel was very clean and spacious compared to other London hotels. Staff were very friendly and professional. The location is perfect as its a few minutes walk to the tube (central line), large mall, and plenty of restaurants and grocery shops. The hotel provided free wifi internet which was fast and good. I strongly recommend it. Special thanks to Mr. Martin for the followup.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank FA_975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 8 May 2014
Hi FA_975,

PERFECT SCORE!! WHAT A FANTASTIC REVIEW!! Hey – I’m Mr Martin - I got my name mentioned! I’m so glad you enjoyed your stay, and found our team friendly and professional. FREE WIFI is now available to everyone who books on our website! Thank you for you recommendation! Can’t wait for you to come back soon!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornton-le-Moor, United Kingdom
Level Contributor
369 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 30 April 2014

Bar prices high, but then it isLondon.
Staff are very friendly and helpful ... Very cheerful, obviously have excellent training.
Room spacious and clean, if not somewhat bland.
Had continental breakfast in the foyer, trouble is that all the seating is very low ... Not really conducive to eating.

  • Stayed April 2014, travelled on business
    • Value
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Helpful?
Thank Avocettoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 6 May 2014
Dear Avocettoo,

Thank you for mentioning our very friendly, very helpful and very cheerful staff! We hand pick them and train them to be amazing. Gone will be the bland days, we do have plans in motion to jazz up the rooms with some funky art work and BIG PLANS for the K Lounge! Yes - BIG PLANS!! It won’t be the same next time you visit!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

My partner and I spent last weekend at the hotel.
The location is great, hopping into Westfields with 15+ restaurants open till late and access to the West End in 15 min on the Tube. 15 Min walk to Kensington Gardens and Hyde Park.
The spa was stunning, the rooms Spacious and Luxurious where the little details counted.
The Staff truly warm & helpful and engaging in your needs to make your stay the best possible experience.
Cant wait to go back.
Thank you Nancy and everyone else.
Chris G

Room Tip: Secret Escapes were brilliant, be happy, be kind if they like you, they will do the rest.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 29 April 2014
Hello Chris G,

WOW!! What a PERFECT 5 STAR SCORE! With a great location, stunning K Spa, luxurious and spacious rooms and truly warm and helpful staff you have every reason to come back!! Thank you so much for mentioning Nancy! Our team do enjoy it when they become celebrities on Tripadvisor!! We look forward to seeing you soon.

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 April 2014

I have used K West several times for training workshops - a couple of times recently. It's a really nice venue but what makes the difference for me is Mario - he is friendly, helpful and nothing is too much bother - he really goes above and beyond excellent customer service. I work in hotels and conference venues a lot and am often frustrated by the lack of customer service but not here. I would highly recommend it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Cleanliness
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Helpful?
1 Thank 19putney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 29 April 2014
Hi 19putney,

What a WONDERFUL 4 STAR REVIEW! I completely agree, people do make the difference and it’s so awesome when our team members are mentioned by name! Mario is definitely an asset!! (The rest of our team are pretty great too!) He loved the note you left for him and has stuck it up, although it didn’t quite fit in his locker, so he used our notice board instead! Thank you for your recommendation and we can’t wait till you return – let us know what we have to do to move you to Five Stars!!!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about K West Hotel & Spa

Property: K West Hotel & Spa
Address: Richmond Way | Shepherds Bush, London W14 0AX, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#29 Green Hotel in London
#53 Spa Hotel in London
#192 Luxury Hotel in London
#236 Romantic Hotel in London
#266 Business Hotel in London
#293 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
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Also Known As:
k West Hotel And Spa
k West London

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