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“Relaxed Quality Just Yards From Real London - Recommended”
Review of K West Hotel & Spa

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K West Hotel & Spa
Ranked #261 of 1,064 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
England
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Relaxed Quality Just Yards From Real London - Recommended”
Reviewed 29 June 2014

Very good value at the SecretEscapes rate of £135/night over a June weekend which included continental breakfast, free WiFi, a deluxe room (although we got upgraded to a large executive) and 2 cocktails (value around £10 each).

Whilst there are hints of the age of the property from the exterior and in the reception area, generally the hotel is nicely presented, for example the breakfast/lounge bar was a comfortable place to relax over the varied and good quality continental breakfast, or a long drink in the evening.

Our very well maintained (and I suspect recently refurbished) executive room was extremely spacious, probably at least double the size of most rooms in more 'centrally located' hotels. With a sofa, desk/dressing area, great wardrobe space, superb bath/shower and superking bed nothing was lacking, comfort to this level and space elsewhere would be pushing £350-400/night.

In terms of location, certainly when stepping out from the Shepherds Bush tube station you know that you're not in the West End. The area has a much more 'real' feel to it, without any hint of threat (day or night) and brings the benefits of more reasonably priced convenience stores, pubs and cafés. Although only 400 yards from the hubbub of a major road, tubes station, shopping centre etc, the hotel is actually on an extremely peaceful and orderly residential road. As you leave the tube, head straight across the main road on the pedestrian crossing, and turn left before taking the short pedestrian down ramp just after Belushi's Bar. Almost immediately you feel you're in a different world, the noise of the outside world seemingly banished to the other side of the wall behind you. Kept to the right hand side of the pub and the hotel is 150 yards on your left.

I recommend the K West having looked long for a quality place to stay that was within striking distance of all that central London has to offer, for a price that wasn't over the top. It offers something a little different, and at the rate we paid, absolute value.

Room Tip: If you can afford to book, or find your way to an upgrade, the Executive Rooms are superb. Rooms on...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadLite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 3 July 2014
Hello RoadLite,

What and AWESOME 5 STAR REVIEW! Thank you for your absolutely precise step by step guide on how to locate us – you found the quick way!!! We really are in “real” London, sounds like you enjoyed mingling with the locals!! I’m glad you found us great value, our rooms extremely spacious, and fantastic facilities! We can’t wait till you come back again!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (428)
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Paphos District, Cyprus
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 June 2014

Booked this hotel whilst attending an event in London. The location is close to Shepherds Bush station. Rooms are modern, reasonably large with a nice sitting area and a good size modern shower room. The continental breakfasts were also very good.

Definitely one of the better hotels and at that price it's a superb deal.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fulto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 30 June 2014
Dear Fulto,

What an AWESOME 5 STAR REVIEW!! So glad you enjoyed our modern rooms, facilities, and our continental breakfast! One of the better Hotels? We are the BEST! Looking forward to your next visit with us!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 June 2014

Hard to fault the weeklong stay I had. Usually living out of a hotel room for seven days the little things can start to niggle you but not with K West. Great staff, great location, good twin bed and clean. Overall a pleasure to stay at and I won't hesitate to recommend it to others

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 30 June 2014
Hello chifeatures,

What a FANTANSTIC 5 STAR REVIEW! All the way from Auckland! It was a pleasure to have you, so glad you enjoyed our great Team, location, beds and clean room! Thank you for your recommendations! Can’t wait till you return!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mudgeeraba
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Everything we needed and more. Service was great, friendly and professional staff from start to finish . Handy to everything shopping restaurants tube . Great breakfast. Loved th area of shepherds bush.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heva74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 30 June 2014
Hi Heva74,

What a SUPERB Short but Sweet 5 STAR REVIEW – and it RHYMES! Straight to the point! Great service, friendly team, everything you needed and more! We can’t wait to welcome you back soon!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 June 2014

Stayed in a twin room for one night.
The hotel is located in a quiet residential area. Efficient, friendly check in process - the front of house staff were very good on both check in and check out.
The room itself: Comfortable bed, room was clean. Shower in the bathroom was very good.

Windows could do with a clean! and the strange set up of the curtains being in the middle of the window? could be due to the shape of the room but was odd to see and blocked the view out of the window.

Would stay again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GemPepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 26 June 2014
Hello Gem E,

What a Great 4 STAR REVIEW! Thank you for mentioning our friendly Team, comfy beds and clean rooms! Just to let you know, we do clean our windows quite regularly, we do want you to be able to look through them and wave at London! And our curtains are placed in the middle so you can pull them close on either side that much easier as they cover the entire wall. We look forward to welcoming you back again soon!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
129 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 24 June 2014

Excellent location, just a 5 minute walk from Shepherds Bush tube station and the Westfield shopping complex. I was attending a business event at Kensington Olympia and it was only a 15 minute stroll from there which was ideal.
The hotel itself is very modern, a very friendly reception upon arrival and efficiently checked in. I arrived just before 2pm and asked for a room on a higher floor, I was told there was one available if I wanted to wait about 10 minutes which I chose to do. I waited in the bar area, this was nice however I noticed there were lots of crumbs on the seats and floor around a few tables which I presumed just had not been cleaned up after the lunch period. I was approached by the bar staff very quickly and she was very friendly and polite, and didn’t seem to mind that I didn’t want to order anything as I was just waiting for my room to be ready.

My room actually turned out to be on the ground floor down a long corridor , which wasn’t what I had asked for, however it appears that this is where all the rooms are. The spa is on the first floor, gym on the second, bar on the third and restaurant on the fourth.

The room itself is huge by London standards, huge bed, sofa, desk, large full length mirror, good size TV but limited selection of channels, Vidal Sassoon hairdryer, extra pillow and blanket, iron and ironing board, fridge, tea/coffee, but very average toiletries. Shower over bath only, not separate. This is an excellent standard of room but they have failed in one key area – no sockets near the bed!! This means you can’t have your phone/ipad next to you whilst charging overnight. I also think it should be standard to have free wi-fi in rooms in any hotel these days, especially the 4 and 5 star hotels.

The room actually smelled of paint and I noticed there were a few patches of fresh paint on the ceiling and a couple of walls, it looked as though it had only just been done. Think the bathroom could do with a bit of regrouting while they’re doing a bit of DIY but it wasn’t a problem.

Be careful when ordering room service as there is a 12.5% service charge on top of the £3 tray charge. There is a wide range of bars, cafes and restaurants at Westfield which are open until 10pm so there are plenty of alternatives.

The bed was firm but I actually prefer it this way and had a very comfortable night’s sleep. It was really nice to be able to open the windows to have fresh air as you don’t often have this option in most hotels.

I didn’t have breakfast but the continental option was all laid out in the bar area and did look attractive. The check out process was very efficient as I had pre-paid and didn’t have any further charges.

I would highly recommend staying here; the location is excellent; staff friendly, polite and efficient; high quality hotel; I will definitely stay here again and make sure I have time available to visit the spa and gym.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186349Sjw21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 26 June 2014
Dear 186349Sjw21,

Wow! What an Extremely Detailed 4 STAR REVIEW! I might use this for our next brochure!! A HUGE THANKYOU for your recommendation, I’m glad you enjoyed your LARGE room with all its fascinating facilities! As for the bits you didn’t like so much, we are currently adding FOUR bedside sockets and TWO USB sockets (so you can charge your iPad, iPod, iPhone, Mac, Kindle and your electric Car all at once) and WIFI is now free in ALL ROOMS! Make sure you do come back and try our K Spa, there is so much to try so much to write about!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 23 June 2014

Stopped overnight whilst in London for a wedding. Reception were friendly and helpful. The room smelled of smoke, not great as we are non smokers, otherwise the room was comfortable and clean. Glass door on bathroom a little strange! Quiet location and parking a plus.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vickie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this review, 25 June 2014
Hi CheerfulDragon,

Thank you for your 4 STAR REVIEW!! I’m so glad you found our team friendly and helpful! I apologise about the smoke smell, we are a strictly non-smoking hotel but from time to time Guests do tend to have a sneaky cigarette. When we catch them we confiscate their lighters and force them to go to confession. I hope you let us know immediately as we are always more then happy to help! We do have glass doors on some of our bathrooms, but they are frosted – you can only see through them if you really try!!! Hope to welcome you back soon!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about K West Hotel & Spa

Property: K West Hotel & Spa
Address: Richmond Way | Shepherds Bush, London W14 0AX, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#28 Green Hotel in London
#53 Spa Hotel in London
#194 Luxury Hotel in London
#236 Romantic Hotel in London
#266 Business Hotel in London
#293 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
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Also Known As:
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k West London

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