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K West Hotel & Spa
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Reviews (3,294)
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1,367
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Reviewed 17 July 2014

Love Suck Package is great, incl. free pop corn, meal and breakfast....

Still, they missed my free pop corn, after ordered via room service. Apart from that, staff is efficency, room is clean and the room service food is excellent. If they don't miss my order, plus Wifi is down is down for whole day, they will have full score!!!

Room Tip: Room on 5/F is better with better view
  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Terance_Bubble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this reviewResponded 21 July 2014

Hi Terance_Bubble,

What a GREAT 4 STAR REVIEW! So glad you enjoyed our Love Sucks package! Sorry about the popcorn, hope it got sorted in the end. Our Wifi issue was fixed after one day, but we do know “a day without Wifi is like a meal without wine”. The move to FREE WIFI for browsing and Emails is now complete!! It’s worth coming back from Hong Kong to try it!!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

We stayed in the K West on our wedding night on Sunday. The staff were nice at first - giving us an upgrade was fantastic - and our time in the spa was excellent. Our stay was marred by some my earrings going missing from the room. Of course it was my fault for leaving them there in the first place, but I went back almost immediately and they were nowhere to be seen. The hotel haven't been helpful in the matter and have brushed us off every time we've called.

Stayed: July 2014, travelled as a couple
1  Thank ERG20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this reviewResponded 17 July 2014

Dear ERG20,

Oh no... Firstly I’m glad you enjoyed your stay, free upgrade and time in our KSpa... regarding your earrings, I am sorry that you have felt “brushed off” when you called – we have a rigid policy that we follow when Guests claim they have left items in rooms, feel free to Email me directly regarding this.

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Very ready, chic hotel. A superb spa with ample space rare in London. Had 2 treatments, both wonderful and the staff were excellent and very accommodating which again is rare in London and really made the hotel experience special for us.

Room Tip: Upgrade to second level of room, worth if for the HUGE bed. No rooms with a view as hotel located in busy area of shepherds bush.
  • Stayed: August 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank TravellingTitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this reviewResponded 17 July 2014

Hi TravellingTitan,

Loving the name by the way and thank you for that GREAT 4 STAR REVIEW! Our treatments are THE BEST!! Thank you for mentioning our team also! So glad we could make your experience all the more special! Looking forward to welcoming you back for another special visit - let me know how to move you to 5 Stars!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

Stayed here with my boyfriend for a week and couldn't have been happier with our experience !
The rooms were amazing and so clean! The service was impeccable!

On one occasion our room service food wasn't that warm and we sent it back. They couldn't have been nicer about it and the food returned promptly and roasting hot-we even got complementary dessert!

Cocktail hour was a treat and the cocktails were great!

Shepherds bush tube station was a 3min walk !

Will definitely return!!!!!!!

Stayed: July 2014
Thank BallerinaBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this reviewResponded 17 July 2014

Hello BallerinaBL,

Thank you for that AMAZING 5 STAR REVIEW!! Are you really a ballerina? I’m so happy you had such a great experience with us! Amazing clean rooms, impeccable service, great cocktails, no wonder! We can’t wait till you return, will you teach me ballet!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

hotel is good perfect location but staff is almost bad. Near the central red line so in 10 minutes you are in the centre.
Westfield a big mall is very close, full of shpos and restaurants.
But wii-fi is not so good and for 2 day doesn't working and it was a big problem, no business centre in those days and stay without any connection was a problem.

Room Tip: i stat at 3 floor good room very big
  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Angelina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at K West Hotel & Spa, responded to this reviewResponded 17 July 2014

Hi Angelina I,

Thank you for your 4 STAR REVIEW!! I was disappointed to read your comments regarding the Team, and would be happy to receive more specific feedback if you could drop me an email. I’m glad you enjoyed our great location and proximity to Westfield. The transition to offering free Wi-Fi has given us a few teething problems, but we are now fully operational and everyone is loving free browsing!!!

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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