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The Byron Hotel
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All reviewshyde parkcontinental breakfastqueensway tube stationkensington gardensquiet streettinned fruitstay there againrooms are smallcentral linebus stopbreakfast staffshort stayflat screen tvoxford streetfull englishfew minutes walkdouble room
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Reviewed 14 March 2012

I had little time preparing this trip due to renovations at my own house. What I got was sadly even below my lowest expectations. I must say that i have stayed in a few hotels arouns the world already and this is my worst experience so far.

Our room (25) was not up to standard. The walls, doors and ceiling were dirty. The room itself was tiny. We even had problems deciding where to put our empty bag so we could still move around. The springs in our ancient, cheap mattress awoke me and my wife several times each night.
The bathroom was, unbelievebly, even worse. The shower has mold (a lot of mold) and the shower door is broken, causing the bathroom floor to flood every time. The showerhead sprays water everywhere except where it is needed/wanted and is mounted too low for a 1.85 m man.

The room is an example of bad craftsmanship and gives the impression that only the fastest and cheapest solutions will do for the byron hotel. Our waste bin was rusty, fosset leaky.... The fact that this doesn't get fixed gives me the idea that they just don't care.

On to breakfast. After an akward conversation in something that wasn't English with the staff we were seated. The continental breakfast was shokingly poor. Sandwiches from a bag, cheap toppings and even worse tasting fruit juice. I took one bite from a croissant to realise I was gonna stick to toast for the remainder of my stay. We also ordered the full English Breakfast. I know that English food has a bad reputation but this was a bunch of re-heated, freezer-bought, bad quality food. The eggs were not spiced and kept heated from the start to the end. It was all tasteless. To add insult to injury the staff was chatting among themselves instead of taking care of it's guests. When i was there they had plenty of time to make the eggs instead of offering me that bain marie goo. I also witnessed twice that a dropped fork was simply picked up from the dirty floor and put back on the table. Not to the hightest standard of hygiene.

Our English breakfast was included but I later heard that other guests payed an extra 7.5 pounds for it. I was, quite frankly, offended by that!

Staff was inefficient, unfriendly and rude. I asked for a restaurant recommandation once and got directed to the nearest tourist trap. I asked for a socket adapter and was given a broken one. All this without a friendly word or smile.


I wrote the hotel manager an email after my return. An answer is still pending after a 2 week wait.

Room Tip: rooms in any other hotel will be beter
  • Stayed: March 2012, travelled as a couple
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3  Thank P G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2012

We stayed at least 10 times at the Byron Hotel within three years. Our last stay was in November 2011.
The hotel is close to 2 tube stations (Bayswater and Queensway), close to buses stations too. On Queensway you can find all sort of restaurants, shops, supermarkets and a commercial center (Whiteleys). Oxford Street is at 20 minutes walk along (or through)Hyde Park. For all these reasons, Byron Hotel is a great location.
Rooms are not huge (but it is really possible to let your suitcases open in the room). Rooms are comfortable and clean. During our different stays was had at least 8 different rooms and always have been pleased with them. They all have a flat screen TV (but no french channel). Air conditioned is appreciate. All rooms have a hairdryer, a boiler for water. Some rooms have recently been renewed.
The hotel is quiet as well for rooms in the front ( street) than for rooms on the back.
If you don't have an English breakfast the only weak point is the continental breakfast. You can eat as much as you want but it should be appreciate to have british traditional pastries such as scones, crumpets etc...and not only toasts and common pastries.
Check in and check out are quick and the staff at the front desk is friendly and helpful, always ready to give you a piece of advice in order to make of your stay a nice stay in London.
Byron hotel is our favorite address in London , we'll go back there next time.

  • Stayed: November 2011, travelled as a couple
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Thank MM109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapricornHotels, Front Office Manager at The Byron Hotel, responded to this reviewResponded 15 March 2012

Dear MM109

Thank you so much for your kind comments following your most recent stay at the Byron hotel.

We are delighted to have you at our hotel every time you visit London. As you rightly mentioned, our location and staff has always been our strongest points. We renovate our rooms on a regular basis to give it a fresh look and keep up with our high quality standards. Now we look forward to welcome you back at the Byron hotel.

Kind Regards,
Carmen Gomez

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Reviewed 29 February 2012

First time stayer on business. Very nice experience. Hotel is clean and well furnished. I had a compact double room en suite that was ideal for my needs. Free daily wifi for the first hour. Nominal charge if needed for longer. Very competitively prices for Market it is looking to attract. definitely would consider staying again.

  • Stayed: February 2012
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1  Thank 1879fulham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapricornHotels, Front Office Manager at The Byron Hotel, responded to this reviewResponded 15 March 2012

Dear 1879fulham

Thank you for reviewing the Byron Hotel.

I am happy to see from your review that we have exceeded your expectations. Byron Hotel is ideally situated for your visit to London, be it business or pleasure. All our rooms are professionally designed to provide modern standards of comfort yet at affordable prices.

Thank you again and I sincerely hope to welcome you back at the Byron.

Kind Regards,
Carmen Gomez

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Reviewed 25 February 2012

Good value in London with a good size room. Our room was very clean and comfortable. Our double bed was unusual though, 2 singles pushed together with 2 single. The decor isn't modern but the room was well maintained. Excellent location with a 5 minute walk to Bayswater and Queens way tube. We'll definitely use this hotel again.

  • Stayed: February 2012
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Thank SouthernLassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapricornHotels, Front Office Manager at The Byron Hotel, responded to this reviewResponded 27 March 2012

Dear SouthernLassy,

Thank you so much for the great review....I can assure you that it is appreciated by us all and your fellow Trip Advisors.

I am happy to read that you were happy with your stay at the Byron hotel. Our house keeping staff does their best to keep the rooms very clean and our rooms are designed by professional interior designers to maximise room space and make it as comfortable as possible.

Now I hope it won’t be too long before we welcome you back at the Byron Hotel.

Kind Regards,
Carmen Gomez.

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Reviewed 17 February 2012

My daughter and I had a trip to London and found this hotel very convenient - 10 minutes walk from Paddington, and 2 minutes from Queensway tube - as well as having comfortable beds. The twin bedded room was clean, the bathroom fine, and the shower serviceable. The TV worked ok, and we slept soundly, not a lot of noise either from traffic or other residents. Excellent value for money, we'd definitely come again.

  • Stayed: February 2012, travelled with family
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Thank IgorStrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapricornHotels, Front Office Manager at The Byron Hotel, responded to this reviewResponded 27 March 2012

Dear IgorStrav,

Thank you for taking the time to review the Byron Hotel following your recent stay.

I am pleased to hear that you like the hotel décor and our convenient location. Byron is located in the heart of London yet it is situated in a quite suburban setting which makes it ideal for your visit to London. All our rooms are designed to provide modern standards of comfort at affordable prices.

I am looking forward to welcoming you back to The Byron Hotel in the near future.

Kind Regards,
Carmen Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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