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“Great Hotel”

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The Park City Grand Plaza Kensington Hotel
Ranked #343 of 1,069 Hotels in London
Certificate of Excellence
Dublin, Ireland
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Hotel”
Reviewed 25 January 2014

I cannot praise this hotel highly enough. It is great value for money, great location and the staff are wonderful. The rooms are large,comfortable and nicely decorated. The bathrooms are big and even have a bathtub!
I would highly recommend this hotel to everyone!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bc11018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkcityMgt, Manager at The Park City Grand Plaza Kensington Hotel, responded to this review, 3 February 2014
Dear Guest

Thank you for sharing feedback on your recent visit to our hotel. I’m so pleased to hear that you had such an enjoyable stay and that you found our team welcoming and obliging.

We look forward to welcoming you back to the hotel again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,429 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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Sibiu, Romania
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 January 2014

Stayed there with a bigger group at the beginning of December. Our room was big and cozy- bathroom had everything you can ask for. Loved the lobby and staff at reception- special thanks to Alba who was very helpful and always with a smile on her face. Breakfast was nice and staff ready to help at any time.
All in all- great! :)

  • Stayed December 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sb-tei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkcityMgt, Manager at The Park City Grand Plaza Kensington Hotel, responded to this review, 3 February 2014
Dear Guest

I am so pleased to read your positive comments on Trip advisor. It’s wonderful to hear that you had a great time in London and enjoyed your stay with us. We always try to ensure that our guests enjoy a memorable stay and we try to create a home away from home experience so I’m pleased that you felt well looked after. . I’m glad to hear our staff looked after you well.

We look forward to welcoming you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 January 2014

I just finished a four-night stay and would return tomorrow. The staff--reception, housekeeping, restaurant--were all universally nice and helpful. The room (404) wasn't exactly spacious but certainly much more than adequate. Everything worked. The hairdryer was the best one I've had in a hotel. The bed was spotless and comfortable. The bathroom was also spotless and had great lighting and water pressure. The included continental breakfast was satisfying in terms of quality and offerings, and there are extras for a modest supplement. The wi-fi worked well and was fast. The location is quiet but super-convenient for shopping, dining, museums, and the underground. I didn't hear any other guests, although they were there (I saw them in the lobby and at breakfast). Absolutely no drawbacks and every reason to return!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKAZengi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkcityMgt, Manager at The Park City Grand Plaza Kensington Hotel, responded to this review, 3 February 2014
Dear Guest

Thank you for your comments. At the Parkcity we work hard to exceed customers' expectations and your positive feedback is our best reward. I’m glad to hear our staff looked after you well and that you felt our location was convenient to your needs.

We are looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stockport, england
Level 5 Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 January 2014 via mobile

Lovely hotel, gorgeous deluxe room with huge bathroom. Staff helpful and friendly and good breakfast in the morning! Kensington High Street 5 minute walk away, perfect for shopping, eating and the tube station. Would definitely go back. Only negative was the horrendous weather which the staff couldn't help with!

Stayed January 2014, travelled as a couple
Helpful?
Thank Foxy0304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkcityMgt, Manager at The Park City Grand Plaza Kensington Hotel, responded to this review, 3 February 2014
Dear Guest

We very much appreciate that you took the time to post details of your recent stay with us. We are delighted to hear that you found the hotel comfortable and that your stay was enjoyable. I will pass on your comments to all concerned.

We look forward to welcoming you back to The Parkcity Hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
413 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 9 January 2014 via mobile

This would have to be my third stay in the Park City in approximately 5 years.

The hotel is located in a very quiet suburban street in the back streets of Sth Kensington and handily close-by to Sainsburys supermarket for all your supplies.

We were in room 302 and found it to be very spacious for our 4 night stay.
All in all the hotel is quite good value for a London hotel…however good value is not immune to an ageing hotel.

The worst experience we had was that we had to endure 12 hours of NO hot water on New Years Day & a few false fire alarms.

The upside was that Claudia handled our frustrations re the lack of hot water with sympathy and compensated us for the inconvenience.

The breakfast is definitely simple…nothing fancy. It does have cereal, tea/coffee, fresh pastries, fresh fruit salad, hams, cheeses & a toaster.
The hotel is approximately a 5 minute walk from both Earls court station and Gloucester Road station - if you arriving by tube be sure to get out at Earls Court as there is an elevator there to assist you with all your luggage.

If you’re coming to London to shop I would say its not the most convenient location (check out my other TA hotel reviews for London) but it is great if you want to check out the shops in Knightsbridge and the V&A/Natural History museums - the museums are only a 15-20 min walk away.

Ps the bar fridge in the room is empty so its super convenient for all your cold supplies from Waitrose and Sainsburys.

Pps if you’re looking for a great, well-made espresso coffee check out Ferdinand & Wells by South Kensington tube station.











Stayed January 2014
Helpful?
1 Thank Camnicsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2014

On arrival all looked good. We booked for New Yrs Eve through Booking.com and paid £249 BnB for double room. I thought this was good value for a booking made in mid-Dec with free cancellation.
First impression was we got a good deal. Smart hotel, quiet location (though 10mins walk from nearest tube) and very good size room with nice decor and facilities. (Room on 2nd floor)

All went downhill the next morning unfortunately.

Firstly, as stated on here by others - no cold water in the morning. Now after a late night and few drinks on NYE i was looking forward to using the very nice shower in the room. Unfortunately a strip wash in the sink with cold water isnt the hangover cure i'd hoped for! No real explanation given - just told its a fault! I hope it wasnt because the hotel was full being NYE and the system couldnt cope with everybody using the water at the same time???

Breakfast - nice room to eat with a good continental buffet, but for a good old english fry up you had to pay £5ea surcharge. The first i had seen of this was on the menu when we went down in the morning.

But most frustrating of all...........I gave my card details for a pre-authorisation of £299 (£249 for room and £50 deposit). Upon checkout i paid cash £259. BUT here i am 7 days later and still have the £299 being held from my account!!!! Ive contacted my bank who said its on hold until 9th Jan!!!!!! How can the hotel put that date on when i paid cash the day i left?????

Be warned that if you give your card for pre-authorisation..............use that as payment and do not offer an alternative method as you may be forced to wait to get at your money!

Disappointing as i thought we had found a gem :-(

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Luke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 January 2014

This was our first stop on our trip to Europe and we arrived to a typical London style hotel, picture perfect! The staff were very friendly and helpful. Although the room (standard) was small, the bathroom was large and the furnishings were all modern and new.

This hotel is in a very up-market area where you will walk outside the door and see some very nice cars. It is a quiet area which is nice to come home to after a day of exploring, and is 10 minute walk to the nearest train station.

The breakfast was also very nice, we especially enjoyed getting a seat by the window to see the squirrels run by outside every morning!

Room Tip: most rooms do not have a view this is common for London.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkcityMgt, Manager at The Park City Grand Plaza Kensington Hotel, responded to this review, 3 February 2014
Dear Guest

We always appreciate feedback from our guests so thank you for taking the time to post a review on Trip advisor. Here at the Parkcity we aim to ensure that our guests enjoy their stay and it is encouraging to note your positive comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Park City Grand Plaza Kensington Hotel

Property: The Park City Grand Plaza Kensington Hotel
Address: 18 - 30 Lexham Gardens, London W8 5JE, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#160 Business Hotel in London
#244 Luxury Hotel in London
#249 Romantic Hotel in London
#356 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Park City Grand Plaza Kensington Hotel 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
The Parkcity Hotel London
Parkcity London
Park City Hotel London
Parkcity Hotel London

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