I used to like this hotel very much, have been there 3 times and have always recommended to friends and business partners, but my last experience completely changed my mind, in January 2013
First of all, when I contacted the hotel, I was given a rate and when I checked in they told me only he first night price was informed, which means if your first night costs 100 pounds and all the rest cost 180 for example, you will never be informed, till you check in.
The hotel requests a 100 pounds deposit, for the extras, which can be made in cash or using your credit or debit card.
I used my debit card, as the receptionist assured that I would not be charged and it was only to "block" the amount from my bank account.
When I check my bank statement, I realised that I had in fact, been charged.
I sent an e-mail to the hotel and they said nothing has been charged by the hotel, but anyway I should wait another 3 or 4 working days.
I did wait, months actually and the money was still missing on my bank account, so I sent another e-mail on the 31st of march, got no reply.
I sent over 6 emails with no reply, it is a disrespect and I will NEVER come back to this hotel and will spread the word to change the mind of those who intend to stay there!!!
The whole situation is unacceptable!!!
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- Also Known As:
- The Parkcity Hotel London
- Parkcity London
- Park City Hotel London
- Parkcity Hotel London