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“Nice Hotel in great location”
Review of Hotel The Caesar

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Hotel The Caesar
Ranked #285 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 22 October 2011

I loved Bayswater which is the area of London that this Hotel is in. It is easy to get there from the airport with Heathrow Express. The single room is VERY small and I knew that beforehand. If you are not hanging out in your room and you are not a big guy ( I am a girl), than it won't matter IMO.

Room Tip: A single room is VERY small and I knew that beforehand from Trip Advisor. I would not be spending a...
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  • Stayed: April 2011, travelled solo
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1  Thank yjmarigold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,051 - 1,057 of 2,138 reviews

Reviewed 21 October 2011

The hotel was easy to find from Bayswater tube and is actually very close to Bayswater High Street which has a good variety of restaurants and bars. The hotel itself is quite modern and well maintained. The staffs were very friendly and welcoming.

I wasn't that impressed with the size of the room, but it's probably in line with most London hotels. The room facilities were ok, no mini bar, no iron or ironing board but one was made available when requested. I didn't use the Internet so couldn't say if it was ok or not. The bathroom was quite small, but a walk in shower made good use of the space.

Unfortunately I didn’t have Dinner, but the menu looked nice and breakfast was really good. I didn’t use the Gym, but did take a sneak peek and it was full of modern good quality equipment.

For the price this is a good hotel with a fresh and modern feel, I have no hesitation in recommending this hotel and I would definitely use it again.

  • Stayed: October 2011, travelled on business
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1  Thank The-Secret-Watcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2011

Overall my experience of staying at Caesar Hotel was awful, the room size is small and the less flexible online reservation which is managed by a third-party has caused me to pay more than I should.

1) Small Room Size
I stayed in a single room. The single bed was situated with one side leaning against the wall, and next to it was a desk with a TV on it. The gap between the bed and the desk is less than 1 foot wide. Can you imagine how small the room is?

The bathroom is small too. The shower cubicle is nothing more than 2.5 feet (width) x 2.5 feet (length). I can’t imagine if a Caucasian with body size much bigger than mine can squeeze himself into the cubicle. I am an Asian with medium body built, and I found myself difficult to make any single move inside the shower cubicle.


2) Online Reservation
I made my reservation on the Caesar Hotel website which I was then directed to a third-party managed website (www.centralr.com). I made a reservation for two nights and paid 10% of the amount as deposit.

Upon check in, I found out that the rate for the single room and double room were the same. I requested the front counter officer to change my single room to double room. But I was advised that any change on the reservation has to be made through the online reservation. What puzzled me was that I have to cancel my existing reservation and made a new reservation for the double room, although both room have the same rate and the hotel could easily arrange the double room for me.

After doing all the steps as advised, then only I found out that the 10% deposit that I have paid was un-refundable, which mean I lost the 10% deposit and I have already paid during the first reservation and I have to pay the full amount for my 2-night-stay in the hotel.

In fact, I stayed in the single room for two nights as it was too troublesome for me to check out and check in after the first night of stay. And I have only found out that the hotel was charging me for the full amount upon checking out, though I have paid for the deposit. According to the front counter officer, the deposit is held by the third party online reservation vendor.

I refused to pay for the full amount when I was checking out and I insisted that no further charge should be charged to my credit card as I have paid the remaining balance in cash as stated in my reservation.

But upon my arrival back to my country, I found out from the credit card statement that, there was an additional charge incurred.
Hence my advice is that if you are looking for a room with reasonable space and flexible online reservation which allows you to make changes, then you should stay away from Caesar Hotel.

(Note – the third party managed online reservation does not has 24X7 support, but 9am to 5pm, Monday to Friday. If your reservation is on weekend and there was mistake with your reservation, you will never able to resolve it as the hotel officer will tell you their standard answer which is – it’s a third party managed online reservation, they cannot do anything unless you contact the third party vendor)

  • Stayed: October 2011, travelled solo
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3  Thank Hans K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2011

Not bad hotel. Rooms are small and it would have been good to have a fridge but Good price, quite comfortable and great location!

  • Stayed: October 2011
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Thank Ser579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarGM, General Manager at Hotel The Caesar, responded to this reviewResponded 14 October 2011

Thank you for your review. I am pleased that overall you enjoyed your stay.

We are currently looking at Mini Bars/Fridges for our Deluxe and Executive Rooms which should be in place early 2012.

I hope we can welcome you back soon.

Lee Melville
General Manager

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Reviewed 8 October 2011

We spent two nights at the Caesar in Hyde Park and found the hotel and the staff to be terrific and the location to be quiet and beautiful! The lobby is sleek and modern and the adjoining bar is warm and welcoming. Our room was small, but nicely appointed. Our room overlooked the beautiful tree lined street on which the hotel is located - the weather was beautiful and the air was a delight! The staff was knowledgeable and helpful in getting us to local restaurants, pubs and the metro - all of which were within an easy walking distance. After busy days in central London, sightseeing, it was a treat to return to Hyde Park and its quiet relaxation!

Room Tip: Ask for a room with a "front" view - the quiet street on which the hotel is located is lov...
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  • Stayed: October 2011, travelled as a couple
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Thank DMCManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarGM, General Manager at Hotel The Caesar, responded to this reviewResponded 11 October 2011

Thank you for your kind review, I am pleased to learn that you enjoyed your stay with us. It is pleasing to know that you found the staff and servcie to be of good standard.

I hope we can welcome you again in the future.

Lee Melville
General Manager

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Reviewed 28 September 2011

We specifically requested not to be in the room near reception (as advised on this site) yet that's exactly the room given OMG- beware room 505:
Hard to get a good nights rest when the curtains did not block out the street light, the noise from the hotels bar & the other bars around didn't stop until early morning. If u do stay here request a quiet room & cross yr finger that they listen!
Also the shower drain was blocked & flooded each time we used it.
Water in the restaurant was 5 pound for 750mls-liquid gold.
The cleanliness couldnt be faulted, well done to the room attendants:)

  • Stayed: September 2011
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2  Thank TataSnows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarGM, General Manager at Hotel The Caesar, responded to this reviewResponded 3 October 2011

Thank you for your review, although I am sorry that it was not on a positive note. It is very rare for us to receive comments regarding noisy rooms as we are situated in a quite area of London; however I apologise if you had a disturbed night. All requests for certain rooms are requests and we will try to do our best to provide them, however this is not always possible.

You should not have problems with the drains and this has since been resolved.

I am pleased that you found the standards of cleanliness up to our high standards that we aim for.
I hope that you will consider us again, please contact me directly and I will personally ensure we allocate you a quite room.

Regards

Lee Melville
General Manager

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Reviewed 26 September 2011

This is my favourite hotel in London, it's reasonably priced, great location, attentive service, nice food. I stay in the Caesar on most of my business trips to London and with my family too. The hotel is within acoviniant reach of Bayswater high street, Hyde Park, Paddington, Notting Hill. I've had dinner on a few ocassion in the lobby bar and they're surving simple but very nice food. This is the cleanest hotel I've ever stayed in London including Hilton, Sheraton, Radisson. It's not very easy to find a really clean hotel in London but Caesar can't be beaten in this field. The hotel has a character, I love the B&O phones.

  • Stayed: August 2011, travelled on business
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Thank szinbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarGM, General Manager at Hotel The Caesar, responded to this reviewResponded 3 October 2011

Many thanks for taking time to review your stays at The Caesar Hotel, we do value all feedback. I am delighted to read your very positive words and pleased that you enjoy your stays here.

Your notes on the cleanliness are rewarding as we work very hard to acheive our very high standards, the cleaning staff will be pleased to learn that their hard work is appreciated.

We look forward to your return.

Lee Melville
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel The Caesar

Address: 26-33 Queens Gardens | Hyde Park, Bayswater, London W2 3BE, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#208 Luxury Hotel in London
#230 Business Hotel in London
#286 Romantic Hotel in London
Price Range: £85 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel The Caesar 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Caesar is one of the best lodging options in London. Located in a typical and recently remodelled Victorian building, its peaceful setting in a residential area and proximity to Paddington station and Hyde Park make it the perfect hotel for both leisure and business stays. It also has a charming restaurant and a bar where you can discover a bit about Spanish cuisine. ... more   less 
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Also Known As:
The Caesar Hotel London
Caesar Hotel London
Caesar London

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