I booked this hotel for a weekend away. We booked this hotel through 'just in time' hotel booking agency and decided on this hotel as it was central and with a small baby plus pram it meant less tube trips to the places we wanted to visit.
We arrived in London at 9.20am and thought we'd call the hotel to see if it was possible to leave are luggage with them while we spent the day looking at the sights. They said it wasn't a problem.
We arrived at the hotel at 10am where the receptionist was on the phone. She passed me to forms to fill in (still on the phone) When she finally got off the phone, I showed her my confirmation booking form (deposit had been paid) which she then told us, sorry we've no room here!!!!!!!
She said she'll get on the phone to try and re-locate us. Anyway, to cut a long story short, the agency (which weirdly wasn't the one we had the name or number for!???!) blamed the hotel for the mistake and the hotel blamed the agency. The hotel also said that we shouldn't have had a booking as they don't have space for cots (cot required was written on our confirmation letter)
We then spent almost 3 hours asking at every hotel we passed if they had a room for the night. All to no avail:(
The hotel and the agency kept 'promising' they'd sort something out and that they would call me back. I chased and chased them by phoning for most of the day and it wasn't until late afternoon that they called me back to say they found a hotel but it was in Shepherd's Bush area, a 25-30 min road journey away.
By this time are day had been ruined and I was getting quite upset by the whole situation, especially with having a baby to think about too.
We told them that we didn't want the other hotel (they wouldn't give us the name of it until we confirmed we wanted it, again all a bit weird!??!)
So the agency said they would send an email to confirm cancellation and refund our deposit.
Today is Tuesday and I still hadn't had an email. I called the agency number that was on my letter and they had no idea that we didn't stay at the hotel. The said their report back from the hotel was that the booking went ahead and all was fine!! I explained that it wasn't and told her the story. Within an hour, I received an email confirming cancellation and refund. So beware....who was the agency that the hotel was dealing with over the weekend and why oh why would you take a booking and deposit when you no full well you can't accomadate people???
Angry, dissapointed???? You bet I am.
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- Also Known As:
- Boston Court London
- Hotel Boston Court