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“Worst hotel I've ever stayed in!!!!”

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Cromwell International Hotel
Ranked #936 of 1,081 Hotels in London
Reviewed 6 July 2014 via mobile

Pros. Location was great, close to museums and underground

Cons. Everything else!
I'll start of by saying I'm not picky a hotel is just a place to sleep but this place was just awful! The beds were awful, we had to ask for extra pillows because the pillows were more like pillow cases missing the pillow, the extra pillows didn't help! The AC does NOT work.... I heard a women ask if it was going to be fixed any time soon and they said no. They told me to open my window and my view was scaffolding with pigeons that woke me at 5am not to mention the hooker that kept me awake till 330am with her moaning. Although the staff were nice people half of them understood English and with the exception of the short man, the rest had no idea what they were doing. They couldn't book us tours or call a cab. Wish we spent the extra $100 and stayed somewhere else.

  • Stayed: July 2014
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2  Thank Krissilyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 10 July 2014

Dear Krissilyc,

Thank you for taking the time to write your feedback. I am really sorry to hear that we did not meet your expectations on this occasion.

Our hotel has been recently refurbished and we are still working to upgrade our facilities further. In fairness air conditioning is not currently available nor it is advertised or promised with our product. However it will be installed in all bedrooms soon. The A/C units are already there, our external engineer is working to fit the entire system.

Thank you once again to reach out to us and we hope that you will give us another chance to make it up at some point in the future.

Best Wishes

Cromwell Crown team

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Reviewed 23 June 2014

I have just come back from London (Cromwell Crown hotel). The hotel was not what we expected ,considering the awful comments that have been written , it was BETTER !!! Near the tube, V & A museum, Natural history museum, Science museum, Starbucks, KFC, Burger King , Tesco 24/7 and Hyde park. Nice, friendly and welcoming staff always with a smile on their faces. Perfect clean and tidy bedrooms and bathrooms. TV, coffee, shampoos and soaps and very comfortable beds. Me and my friends just loved our stay in Cromwell Crown hotel. Thank to staff for being part of our adventure, Hope to see you soon again. Greetings !!!

  • Stayed: June 2014, travelled with friends
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1  Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 27 June 2014

Dear Jessica M,

Thank you so much for taking the time to post your superb review. The whole staff is very happy and grateful for your positive feedback. London is a great city to visit whether for business or leisure and we are glad that you made the most of it.

We hope to see you back soon on your next trip to London.

Best Wishes

The Cromwell Crown team

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Reviewed 18 June 2014

I stayed here with group of 4 last weekend. Hotel in very good area and 2 min walk from Gloucester road tube station. Sainsbury's and tesco nearby as well as 10 min walk from national history museum, science museum and Victoria and Albert museum. Room clean and beds very comfortable. We stayed in superior suite. This was upgraded for free on arrival. The only thing I was a little wary off was we were on the 3rd floor and the window opened at knee height but there wasn't any railings and was a sheer drop down. As the air conditioning wasn't working in our room, we were told this was due to refurbishments within the hotel. We had to have window wide open at night to get some air in room and was slightly unnerving. I do think there should be some kind of stop so window only opens slightly or change the windows as very dangerous! I have just added this as if you are thinking of booking as a small family just ask for ground floor room. Having said this we all found the stay very nice, quiet room, comfy beds and helpful staff. Only thing would be to reduce price of breakfast as at 10.00 per person it's quite pricey. Each day we went to garfunkals down the road on the way to tube station where they served a lovely breakfast for 5.95 each plus refillable tea/coffee. In general for the price we paid for a quad room £375.00 for 4 people we had a lovely stay, hotel in good area and staff helpful and I would stay again.

Room Tip: Try to go superior if you can afford
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  • Stayed: June 2014, travelled with friends
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1  Thank Kellingtonbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 23 June 2014

Dear Kellingtonbear,

Thank you so much for taking the time to reach out to us. We are glad that you enjoyed your stay with us whilst in London. We do appreciate your detailed review and valuable feedback. Other customers will surely benefit from your tips and sightseeing suggestions.

Thank you once again for your custom and we look forward to seeing you again in the near future.

Best Regards

The Cromwell Crown team

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Reviewed 2 June 2014

I stayed in this hotel with my two friends. Our room was very spacious with a mezzanine floor containing another double bed, a desk and a wardrobe. The room was facing to the street so it was a bit noisy from the traffic. Wifi was only available at the reception area with a very limited seating. The value we paid was good and fair.

Room Tip: Rooms facing the main road are noisy.
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  • Stayed: May 2014, travelled with friends
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Thank Cigdem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 10 June 2014

Dear Cigdem K,

Thank you for choosing our hotel and for taking the time to write a review.

We are glad that you you have enjoyed your stay and our facilities. As you mentioned internet access is currently available free of charge in the lobby and cafeteria areas only. However we have plans to extend it to all bedrooms soon.

Thank you once again for your custom and we look forward to seeing you again.

Best Regards

The Cromwell Crown team

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Reviewed 2 June 2014

Cheap, clean and a 2 min walk from tube station. Comfy bed and clean and simple decor. Shower lacked any power but was warm and clean so can't really complain for the price we paid. £122 for 2 people,1 night, eon suite. Great!

  • Stayed: June 2014
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Thank Sophfod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 10 June 2014

Dear Sophfod,

Thank you for your honest review and stars! We really appreciate your comments and suggestions.

Our plumbers are currently working to strengthen the water pressure in the entire building.

Please make sure that you come back to see us on your next trip to London.

Best Wishes

The Cromwell Crown team

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Reviewed 2 June 2014

Stayed here the past weekend for one night. Was a bit nervous in regards to booking this, based on some of the reviews that I read here, but from looking at recent reviews and pictures, I decided to go ahead.

We arrived early and the staff were very helpful in letting us leave our bags before we could check in. Upon check in, the staff again were very helpful and polite.

I travelled with two friends, so we had a triple room, which had a large double bed and a single bed, which were comfortable.

The bathroom was newly refurbished and spotlessly clean.

As the title of my review goes, it does exactly what it says on the tin, if people want a basic room for a short stay, you can't go wrong with this hotel.

  • Stayed: May 2014, travelled with friends
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Thank triapadvisordub1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 10 June 2014

Dear Tripadvisordub19,

Thank you for taking the time to post your feedback and for choosing our hotel for your stay in London.

We are happy that you had good time and that you appreciated our product and competitive prices. The hotel was recently revamped and we are still working on improving our standards of service.

We do hope that we will have the chance of welcoming you back sometimes in the future.

Best Wishes

The Cromwell Crown team

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Reviewed 15 May 2014

this is a good place to stay in with a low budget.
The place has been newly refurbished and is nice and clean.
We stayed in room G7, besides the kitchen on the ground floor, no windows.
Despite it sounding really weird, it was ok, really. If we wanted a room with a view, we'd have gone camping... ;-) no?
The room was clean, not small and came with a big bathroom with a shower for 2, with hot water presto!
And yes, we did only get one towel each, but there was soap and shampoo for two.
And yes, the pillows kinf of suck, they are pillowless pillows, like empty and saggy. Did not bother to ask at the desk for more/different ones because I was too tired. We slept comfy anyhow.
The kettle with coffee and tea was there, clean, and we used it, coffee was good too and cheaper than cafe nero, so....
AHA! the closet only had 3 hanghers, so watch out if you are a female. you may want to bring your own. If you are a male you'll just leave your backpack on the chair, right?
No idea about breakfast as we shot out in the moring and ate around.
Personnell is very friendly, if they are italian, if you get another shift with non italians they are very reserved and shy and stuff like that. But they don't bite.

  • Stayed: April 2014, travelled as a couple
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Thank ciaodayuppidu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 20 May 2014

Dear Ciaodayuppidu,

Thank for your recent review and great sense of humor!! We really like happy customers that can appreciate our product and give us constructive feedback at the same time.

We are fully aware that our pillows are not everyone's cup of tea, so we decided to order new ones. I have also cascaded your detailed feedback to our housekeeping and reception departments for corrective measures.

Thank you once again for taking the time to write your review and we hope you will come back to see us soon.

Best Regards

The Cromwell Crown team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cromwell International Hotel

Address: 139-141 Cromwell Road, London SW7 4DX, England (Formerly Cromwell Crown Hotel)
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Free Breakfast
Hotel Style:
Ranked #936 of 1,081 Hotels in London
Price Range: £39 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cromwell International Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Cromwell Crown Hotel London welcomes you to our London hotel We are located in the heart of London, near to all major attractions in London. The Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, Victoria and Albert museum, The Olympia and earls court exhibition halls. The Knightsbridge shopping stores are also a short walk away. We offer budgeted accommodation; our rates are competitive to the hotels in Kensington area.Please note that the hotel is under renovation and most rooms are newly renovated offering fresh, modern and stylish bathrooms. ... more   less 
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Also Known As:
Cromwell Crown Hotel London
Cromwell Crown London

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