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“Birthday getaway ”

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Cromwell International Hotel
Ranked #936 of 1,077 Hotels in London
Reviewed 3 August 2014 via mobile

Booked a twin room for the Friday night and when we arrived we were given a room with two floors each with large double beds. Bathroom clean and modern with an adequate amount of towels. The ac was out of order but reception happily gave us a couple of fans which was fine. Bedroom large with lots of space and a front facing view, couldn't hear anything from the roads. Would highly recommend this room for a night especially as the price was very reasonable of £100 between 4 sharing. Staff attentive and very willing to help with any queries. The hotel is in a great location in Kensington with about a 5 minute walk from Gloucester road tube station and a few supermarkets and restaurants literally on the doorstep. Beware that check out is at 10am and it is £30 extra to extend by a couple of hours.

Stayed: August 2014
Thank Abi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricky A, Guest Relations Manager at Cromwell International Hotel, responded to this reviewResponded 4 August 2014

Dear Abi C,

Thanks for such a detailed review, I am delighted by your feelings about our hotel.
Our staff is thanking you for liking our service.
I hope you always remember our Hotel with the connection to this Birthday.
Wish you all the best

Thanks again for your helpful comments.
May God bless you!
Humble regards

Cromwell Crown Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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289 - 295 of 1,015 reviews

Reviewed 3 August 2014 via mobile

The room is really small, especially for two people. No space to even move around. Only a few hangers in the wardrobe. No phone to call reception, no fridge, no ice, no AC. Services very limited. Bare minimum for everything, including towels and pillows. Overall it was fine because it was close to the subway, was in a safe area, and was close to attractions and amenities like Waitrose. Wouldn't go back. You get what you pay for.

Stayed: July 2014, travelled with family
Thank JujuBeeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricky A, Guest Relations Manager at Cromwell International Hotel, responded to this reviewResponded 4 August 2014

Dear Guest,
Thanks a lot for your time to write regarding your stay at our Hotel, it helps us to bring improvement in the quality and standard of our hotel,
I apologize to you for your stay with us was not as good as you wanted.

On request we provide more towels and accessories as its not good to put too many things in the room, we are constantly upgrading the facilities of our hotel, I hope when you might come again, you might fine many more interesting changes.
Thanks again for your helpful comments.

Humble regards

Guest Relation Manager
Cromwell Crown Hotel, London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

A single room for 110,= a night. Like a closet! Curtains hanging wrong, the shower goes straight left to the wall. The look out of the window: a wall and straight into other rooms. A lot of sound from birds, because they cannot fly away.
The most terrible: To say what's not working in this 'closet' and they don't do anything about it.
Tip from friends: Don't pay before you get there, because otherwise you get the worst rooms. Just say at the desk you really don't want such a room! It was expensive and no fun!

Room Tip: Don't pay before, check your room first!
See more room tips
  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
2  Thank Tineke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricky A, Manager at Cromwell International Hotel, responded to this reviewResponded 3 August 2014

Dear Guest,
Thank you for taking time to write regarding your stay at our Hotel, it helps us to bring improvement in the quality and standard of our hotel,
I apologize to you for your stay with us was not as pleasant as it should has been.

The price of the room depends upon its size, peak season times and weekends are mostly expansive than week days. Well, booking in advance is a good idea to save money.
The showers provided in the bathrooms are rotatable and have multiple temperature controls also. If you would have asked any staff member, they would have helped you with that. The room you had it did not have a nice view, we normally receive requests from the guests for any specific requirements e.g to book a room with a window having front view or a back view. When we do not receive any request about direction of the window then we allot room randomly.
Thanks again for your helpful comments.
May God bless you!
Humble regards
Ricky
Guest Relation Manager
Cromwell Crown Hotel, London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

We had a Room with no view (no window!) - and no AC (Staff-Excuse: no AC is working in this hotel!!)

Hot, tiny, but at least - next to the kitchen - which was quite loud and smelly. In total: no recommendation. Not really. One Star: for the good shower!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank u-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricky A, Manager at Cromwell International Hotel, responded to this reviewResponded 2 August 2014

Dear Guest,
Thank you so much for taking time to write about your stay at our Hotel, it helps us to improve the quality and standard of our hotel,
I am sorry that your stay with us was not as pleasant as it should have been.
I take the opportunity to explain to you few things;
The room you had, it did not have a nice view. We normally receive requests from the guests that reserve a window with a front view or a back view for them. When we do not receive any request about direction of the window then we allot room randomly. I wish you would have complained front desk for you being unsatisfied, we would give you another room according to your choice.
Thanks again for your helpful comments.
May God bless you!
Humble regards
Ricky
Manager
Cromwell Crown Hotel, London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Great place. I stayed in a clean and big room and the location is very good. The only downside for me was the absence of internet in the bedrooms, so I wouldn’t stay there again. Room was nicely decorated.

  • Stayed: June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank NSAzevedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 17 July 2014

Dear NSAzevedo,

Thank you very much for taking the time to reach out to us. We strongly rely on our guests' feed back to monitor and improve our standards of service, so we really appreciate your view.

I am glad that overall you enjoyed your stay with us. I take on board your comments about internet connection. Currently we have free wifi available in the lobby and cafeteria area only. However we have plans to extend this service in all bedrooms.

Thank you once again for your custom and feedback and we hope that you will come back to us when the internet connection will be fully provided.

Best Regards

Cromwell Crown team

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Reviewed 6 July 2014

We booked this hotel on a bit of whim and glad we did. We had a decent sized room which was also very clean and the staff were really friendly. It was close to a tube station and an ideal base for sightseeing. We will definitely stay there again.

Stayed: July 2014, travelled as a couple
2  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 17 July 2014

Dear Paul S,

Thank you so much for taking the time to post your experience and appreciation for our hotel and service.

We constantly strive to meet our customers' expectations, so we are very happy to hear from satisfied customers like yourself.

Thank you once again for your great feedback and we look forward to welcoming you back on your next visit to London.

Best Wishes,

Cromwell Crown team

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Reviewed 6 July 2014 via mobile

Pros. Location was great, close to museums and underground

Cons. Everything else!
I'll start of by saying I'm not picky a hotel is just a place to sleep but this place was just awful! The beds were awful, we had to ask for extra pillows because the pillows were more like pillow cases missing the pillow, the extra pillows didn't help! The AC does NOT work.... I heard a women ask if it was going to be fixed any time soon and they said no. They told me to open my window and my view was scaffolding with pigeons that woke me at 5am not to mention the hooker that kept me awake till 330am with her moaning. Although the staff were nice people half of them understood English and with the exception of the short man, the rest had no idea what they were doing. They couldn't book us tours or call a cab. Wish we spent the extra $100 and stayed somewhere else.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Krissilyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto R, Manager at Cromwell International Hotel, responded to this reviewResponded 10 July 2014

Dear Krissilyc,

Thank you for taking the time to write your feedback. I am really sorry to hear that we did not meet your expectations on this occasion.

Our hotel has been recently refurbished and we are still working to upgrade our facilities further. In fairness air conditioning is not currently available nor it is advertised or promised with our product. However it will be installed in all bedrooms soon. The A/C units are already there, our external engineer is working to fit the entire system.

Thank you once again to reach out to us and we hope that you will give us another chance to make it up at some point in the future.

Best Wishes

Cromwell Crown team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cromwell International Hotel

Address: 139-141 Cromwell Road, London SW7 4DX, England (Formerly Cromwell Crown Hotel)
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Free Breakfast
Hotel Style:
Ranked #936 of 1,077 Hotels in London
Price Range: £37 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cromwell International Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Cromwell Crown Hotel London welcomes you to our London hotel We are located in the heart of London, near to all major attractions in London. The Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, Victoria and Albert museum, The Olympia and earls court exhibition halls. The Knightsbridge shopping stores are also a short walk away. We offer budgeted accommodation; our rates are competitive to the hotels in Kensington area.Please note that the hotel is under renovation and most rooms are newly renovated offering fresh, modern and stylish bathrooms. ... more   less 
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Also Known As:
Cromwell Crown Hotel London
Cromwell Crown London

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