We had a long stay in the penthouse at Duke's last month. We had very high expectations and Duke's managed to exceed them all! Where to start? From the wonderful service at the front desk, to our lovely room, through to the ultimate in staff training and service at all levels. On arrival, we asked for a number of changes to our room which were cheerfully accommodated immediately by an army of staff, led by manager, Emilie, who all arrived at once, so as not to inconvenience us more than one time.
The concierge, Iain and Majeur, were wonderful. They handled a number of theatre bookings for us prior to our arrival, and were able to meet our needs for specific type of seat and days. They also were invaluable in identifying great places to eat in the area and making reservations-from fine dining to gastropubs. A wealth of up to date information.
We breakfasted at the hotel most days, and the staff in the dining area, starting with Arthur and extending to all, was outstanding. We also dined at 36 and had great food, including the little extras, and terrific service.
Alessandro in the bar, and his staff were wonderful on the two occasions we were lucky enough to go to the world famous "martini bar." Intimate, so make a reservation!
Our housekeeper, daily food service to the room and all the other little details of personal service made it like at stay at Downton Abbey for us!
We hope to make it our London home away from home!
- Official Description (provided by the hotel):
- Awarded “Europe’s Leading Boutique Hotel” and the “World’s Leading Classic Boutique Hotel”, DUKES LONDON is a hidden gem in the heart of St. James Mayfair, where quintessential British charm and the finest luxury mix together to create a timeless atmosphere. ... more less
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- Also Known As:
- Dukes Hotel London