This is the second time staying here. A great first visit attracted us back. Checking in was fine and we were given a room on the first floor. Having gone out for the evening we returned to find our bathroom flooded. It was late and someone did come straight away and packed the toilet with towels and a bucket. We were told maintenance would fix it the next day. On returning to our room mid afternoon, the leak has been fixed but our room had not been made up and all the dirty towels and the bucket were in the bath. Having contacted reception and got nowhere really, I had to insist on speaking to the duty manager. After over an hour we were finally given a new room. Although an apology was forthcoming, it was very matter of fact and did not seem to be taken as a real problem.
On a positive note our room was lovely, breakfast is great and the location is fab. It is seconds from Gloucester Road tube station and within walking distance of museums and The Royal Albert Hall. The problem didn't spoil the trip, but it did feel like we had to work hard for a solution. I think we were patient but no one wants a dirty room after a problem with the bathroom.
I would consider staying here again but would be much more fussy about the room I accepted.
- Official Description (provided by the hotel):
- Grade II listed building in Kensington & Chelsea offering elegant singles, doubles & family rooms, & free high-speed WiFi on unlimited devices. Scoff & Banter serves modern British cuisine using the best locally-sourced, seasonal produce. Right next to iconic London attractions The Natural History, Science & V&A Museums, & close to Harrods, Harvey Nichols, Royal Albert Hall & Hyde Park. Nearby Gloucester Rd station links directly to Kings Road & Sloane Square. 12 meeting rooms host 2-140 people. ... more less
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- Also Known As:
- Radisson Edwardian Vanderbilt Hotel London
- Radisson Hotel Edwardian Vanderbilt
- Radisson Hotel London
- Radisson London
- London Radisson