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“Absolutely Wonderful”

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Egerton House Hotel
Ranked #2 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 1 May 2013

We stayed for two nights to celebrate my husband's 50th birthday. The location of this wonderful hotel is fantastic and we were treated like royalty. Our room was beautifully presented with a garden view. We celebrated with cocktails and afternoon tea on arrival which was lovely and the staff were warm and friendly and made us feel very welcome and comfortable. We had breakfast in bed, with a bottle of champagne and it was magnificent. We also had beautiful cake and birthday card delivered that were compliments of the hotel. From the moment we arrived, we were greeted by name by all of the staff. Friends joined us on the second night for cocktails and we returned after our night out to find a very romantic turndown with rose petals scattered around the room and candles lit. After another fantastic breakfast in bed, we were very sorry to leave. If you are thinking of treating yourself or a loved one, I would highly recommend a stay here, it exceeded my very high expectations!

  • Stayed: April 2013, travelled as a couple
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2  Thank Annabelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Egerton House Hotel, responded to this reviewResponded 12 May 2013

Dear Guest,

Thank you for staying with us to celebrate your husbands 50th birthday and I am so pleased that you had a wonderful time. What better way to start a mini break and a special celebration than with a few cocktails and a delicious Afternoon tea. At the Egerton we have a very dedicated team of people who truly love what they do and once you arrive we consider you our friends and want you to feel comfortable and welcome so I am delighted that we achieved that. I hope all the celebrations went well and that you delighted you enjoyed the cake and treats. Please do come visit us again on another special occasion so we may have the pleasure of taking care of you once again.

Thank you for the very positive review which I have passed to everyone

Warm regards,

Michelle Devlin
General Manager

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1,002 - 1,008 of 1,543 reviews

Reviewed 30 April 2013

Perfect location, warm and helpful staff who seem to love their hotel. Comfortable bed and spotless rooms with very traditional English decor. Only stayed two nights on the way to Amsterdam-next time a few days more.

  • Stayed: April 2013, travelled as a couple
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2  Thank tsdsw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Egerton House Hotel, responded to this reviewResponded 12 May 2013

Dear Guest,

Thank you for your review which means a lot to us. I am delighted that you had an enjoyable stay with us albeit it short. That said I do hope we do have the pleasure of welcoming you back on a future visit and perhaps for a few more days. Once again thank you for your time and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2013

The staff of Egerton met or exceeded every expectation! Our stay was my Christmas gift to my fiancé, and we both left very relaxed and pleased. Our room was charming, and coming home in the evening to a perfect turndown was very pleasant. The afternoon tea was excellent, and there were touches of friendliness to everything. We hope to be back!

  • Stayed: April 2013, travelled as a couple
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Thank TravellingAnders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Egerton House Hotel, responded to this reviewResponded 12 May 2013

Dear Guest,

Thank you for posting a review on the site following your visit to The Egerton House Hotel. I am delighted that you had a memorable stay and enjoyed all aspects of it. I do hope we will have the pleasure of welcoming you backon future visit and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager

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Reviewed 26 April 2013

My partner and I just returned from three weeks in Europe--Italy, Spain and England. Arriving at the Egerton was like coming home and we felt so comfy from the very first moment we walked in.The staff is so warm and friendly (a big thanks goes to Mauro at the front desk who helped us with everything we needed making our stay memorable) you feel as if you already know them. They even made dinner suggestions and reservations for us. The breakfast was excellent and our room could not have been nicer (it was one of the king room on the first floor).we also loved the business centre on the fourth floor, very handy if you need to check your emails and print boarding passes). I cannot recommend this hotel more highly. I would go back again and again.

  • Stayed: April 2013, travelled as a couple
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Thank pakkky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Egerton House Hotel, responded to this reviewResponded 12 May 2013

Dear Guest,

Thank you for your lovely review following you stay at The Egerton House Hotel and I am delighted that after your travels in Europe that you felt like you were coming home. It is rewarding to read that you were well looked after and that staff were warm and friendly and that we were able to assist with restaurant reservations. Our hearty breakfasts are the perfect start to the day so it is good you managed to sample them. Thrilled that you like your room and made use of the business centre. I have passed you kind comments to all the team and we do hope that we will have the pleasure of welcoming you back on a future visit.

Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager

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Reviewed 26 April 2013

We stayed there a week in April 2013. It was one of the best hotel stays we've had. The location is perfect - close to major museums and shopping. It's in a wonderful neighborhood. The Hotel is very well kept. The staff is very attentive and highly effective. The concierge service (Jacque) was very helpful. We will definitely go back there.

  • Stayed: April 2013, travelled with family
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Thank ssbk1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Egerton House Hotel, responded to this reviewResponded 2 May 2013

Dear Guest,

Thank you for posting a review on the website for us and I am delighted that you had an enjoyable stay with us, enjoyed the location and neighbourhood. Very pleased to hear that you were well looked after by Jacques and the team.

I have passed you kind words to everyone and we are looking forward to welcoming you back on a future visit.

Please do not hesitate to contact us at any time if we can be of assistance.

Warm regards,

Michelle Devlin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2013

What makes the Egerton House Hotel is not how beautiful it is, or how great the location is, but that it is by far one of the friendliest hotels that my husband and I have ever stayed in. We arrived very late in the evening - and from the minute we checked-in to the morning of the day we (sadly) left, every single one of the staff had overwhelmed us. It wasn't until the second day of our stay that I realized that the staff actually really like to work there ... and, are really happy to be working for the Egerton... it really is about people .. and they go out of their way to make sure that everything is perfect and that your stay is as enjoyable as possible. Leaving London, this time around, was the hardest for us - because Mike and I both love London... and, because we had such a beautiful time - all due to the fantastic people who made our holiday spectacular. Thank You.

  • Stayed: April 2013, travelled as a couple
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Thank Marilda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Egerton House Hotel, responded to this reviewResponded 2 May 2013

Dear Guest,

Thank you for taking the time to post your positive feedback on the site and we are very grateful for your kind words. It is so nice to hear that you thought it was the friendliest hotel that you have ever stayed in and that you were sad to leave. We do have a very happy team who all work incredibly well together and who actually do love what they do and I am pleased that this was apparent . It is always our pleasure to take the greatest care of our guests.

It is very rewarding to hear that we made your holiday spectacular and I do hope that you will visit us again in the not too distant future.

Please do not hesitate to contact us at any time if we can be of assistance.

Warm regards,

Michelle Devlin
General Manager

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Reviewed 26 April 2013

Here we are, back at home but our feet have still not touched the ground again since our perfect stay, for the second time at the Egerton House Hotel. I struggle with saying the word "Hotel" because the feeling we have about this paradise on earth is more like our second home.
From the moment we arrived feeling tired and hot, we were welcomed with the warmest and sincerest of smiles and wrapped in the softest cotton wool. The heavy bags we had carried to get there were effortlessly transported to a sumptuous room, with the most beautiful and relaxing warm tones of caramel and light chocolate, the softest bed linen and the finest threads. A bathroom in luxurious dark green tones, sweet smelling toiletries and huge towels to snuggle up in. A fresh pot of hot coffee, peppermint tea and the most delightful little biscuits from the lovely Mrs Tollmans' own range were brought up to relax us and... phew,.. long sigh of relief. We were home again.
We had longed to return to this simply beautiful place ever since our first visit a year ago, the months had seemed too long, and we know that we will not be able to wait that long again before we return. It is impossible to feel any other way when you have received hospitality this warm and this genuine from everyone in the hotel. To name names would be unfair because there was not a single person who did not smile warmly at us, remember our names, and ask how we were feeling at every opportunity. Chats at the desk in the mornings and the evenings are a regular thing at the Egerton... talk of plans and experiences, fresh coffee brewed for us, dinner reservations made where champagne awaited us at our dinner table at the lovely Chutney Mary restaurant.
We were so blessed with the hot weather during our too few days there, and the caring staff made sure that we didn't leave the hotel without complimentary bottles of water to keep us refreshed. Just like home... can you see?... surely you must be very tempted to try it for yourself?...
In the evenings we knew we would return to find that the hotel fairies had arrived!!.... special people with such kindness in their hearts, turning down our beds for us, fluffing up our pillows, lighting candles in our bathroom, folding our nightwear on the pillows, fresh drinks and toiletries ready for our baths and showers, and a kind reminder of the weather forecast the following day. Little gifts were placed on the bed,.... some dainty and delicious biscuits, a beautiful bracelet and some sweet cufflinks. Never have we felt so pampered but... not only this.... the Egerton manages to do all with such grace and ease that you simply feel... at home. Thank you our very dear friends, our warmest wishes to you all and we look forward to seeing you again very soon. Thank you also to dear Mrs Tollman, whose presence can be felt all around the hotel with the special touches and so much human thought and kindness. We really hope to meet you and have the chance to say thank you in person.
Lots of love from Jane and Chris Morris.

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  • Stayed: April 2013, travelled with family
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Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Egerton House Hotel, responded to this reviewResponded 2 May 2013

Dear Guest,

Thank you so much for your outstanding review. How wonderful to read all your lovely words about our little gem. It is certainly our great pleasure taking care of you and we are delighted that this has become your paradise and home away from home. The Egerton is very much like a home and our guests are our extended family. We are all very passionate about it and want all guests to have the same experience as you did. We are so glad that you had a wonderful relaxing time and felt pampered. It is such a nice feeling with the busy life styles we all lead. I hope you will consider this your sanctuary.

We look forward to seeing you very soon so you can once again enjoy our hospitality and some relaxing time.

Warm regards,

Michelle Devlin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Egerton House Hotel

Address: 17-19 Egerton Terrace, London SW3 2BX, England
Phone Number:
Region: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in London
#2 Luxury Hotel in London
#13 Business Hotel in London
Price Range: £251 - £411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Egerton House Hotel 5*
Number of rooms: 28
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Also Known As:
Egerton Hotel London

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