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“Not a good London experience!” 2 of 5 bubbles
Review of The Gainsborough Hotel

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The Gainsborough Hotel
Ranked #870 of 1,089 Hotels in London
Melbourne
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not a good London experience!”
2 of 5 bubbles Reviewed 1 July 2010

We were so looking for to London, our hotel was the most expensive of our trip so we had anticipated a reasonably sized room with some sort of view.
We arrived at reception where the Receptionist questioned our nationality, insisting that we were Austrians not Australians, twice we had to tell her that no we were Australian, then she gave me the room keycard to 114, I asked her where the elevator was she pointed to it without saying another word, we took it up to the first floor unloaded 2 by 20kilos of luggage plus hand luggage and then looked for the room, I started downstairs and found the room on a very small landing. We hauled the luggage down 2 small flights of steps to a room which was 3metres by 2 1/2metres, with great difficulty we pulled the luggage in and tried to settle in. The bathroom was minute, shower was about 80 by 80cms toilet placed directly behind door. The view from the bedroom window was of a French School playground!
The reception was quite unsympathetic and other Australians happened to get 115 which was adjoining, they asked for a bigger room was told they would have to pay an upgrade price.

This hotel caters for mainly French people, the French Embassy is just around the corner and the school right outside the hotel. Internet promised free if you stay longer than 3 nights (on the internet as description of the hotel) no, we were told not true.

The location is good if you want to walk in parks and visit museums, but boring if you'd like a bit of shopping!

  • Stayed June 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank janrei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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405 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Milano
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 22 June 2010

We booked a triple room. At our arrival on Friday evening we discovered that it was an uncomfortably small and claustrophobic room in the basement with no windows! Tiny bathroom (but clean) and shabby furniture made our staying very unpleasant.
The day after they called us at 1 pm offering to move to a different room provided that we should have left our room by 2 pm! Since we were already enjoying our visit of London, we didn’t accept and we spent another night in the airless room in the basement.
Discouraged by this welcome, we didn’t have our breakfast at the hotel, but we choose one of the airy terraces of the coffe shops around South Kensington.

  • Stayed April 2010, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank moussafir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

BELFAST
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 20 May 2010

My wife and I booked 2 nights in the Gainsborough hotel London we wanted a non smoking quiet room with bath.
Having stayed in London many times on both business and leisure I have stayed in all grades of hotels from 5 star deluxe to budget no frills - Whether it was the name or the price mislead us we expected this to be reasonable

This hotel is graded 4 star ? dont know how we had the WORST ROOM we have ever had anywhere - we are convinced our room was a single and we were squeezed in - Only one person at a time in the bathroom ( no bath you pay extra for that) and the bed was literally the full of the room we think our room was about 3 m x 3 m !!
The room looked out onto a school playground so not too quiet when children were playing extreemly disappointing and not worth the money.I would have graded our room 2 star

  • Stayed May 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank NONSTOPTRAVELLER_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worthing uk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 25 April 2010

This hotel is perfectly placed for the museums and is a beautiful place. The hotel is situated in a very quiet street close to the underground and local cafes. The staff at reception were very polite and helpful and we were offered complimentary drinks on arrival.
The only problem was the room and corridors could do with bringing up to date. We stayed in a triple room at the back of the hotel so no view but very quiet. One of the beds was broken and was very wobbly and noisy. One of the double wall sockets was also loose and some of the bathroom floor tiles were cracked and ingrained with dirt.

There were plently of towels and toiletries for the three of us and the bedding was clean. We didn't have breakfast as it wasn't included in the price(£169).
If the quality of the inside had matched the location and the building as a whole I would have given a higher star level.

  • Stayed April 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jaki63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fife , Scotland
2 reviews
4 of 5 bubbles Reviewed 16 April 2010

Great location in walking distance of Science Museum , Natural History Museum , Harrods , Royal Albert Hall , Hyde Park etc. Underground station only a few minutes walk away .
One of the few hotels we found with a family room with 3 full size single beds.
Room was perfectly adequate if using as a base and not spending a lot of time in the hotel .
Breakfast was excellent and service at breakfast and at reception was good.

  • Stayed April 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ParsmanFife_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WEST MIIDLANDS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 31 March 2010

We stayed here previously due to its location and reasonable prices and on that occasion, had a pleasent uneventful stay.
However this time I felt disapointed by poor service and bad housekeeeping that potentially was a fire hazard.
Just before we went out for dinner, I asked reception for a portable radiator to be placed in our room because the heating was not working .(Other electric portable radiarors were evident on the landings of the hotel)
On our return no radiator had been placed there so the room remained cold.
As we were going to bed anyway this issue was not pursued, but it would have been nice if the member of staff had bothered to carry out what we had requested.
More worrying, as we left the following morning I noticed a pile of off cuts of wood and other combustible materials piled up alongside the window of a room on the lower floor , where other members of my family had stayed.
Any malicious firesetting done to these materials overnight (any member of the public could access this area) , would have been a real danger to the occupants of this room. As I stated earlier this is bad housekeeping, which potentially could have serious consequences to occupants staying in this hotel.
Our room on the fourth floor was pleasant enough, but without sound proofing I could literally here every word the gentleman was saying on his mobile in the adjacent room.Bare this in mind if you do intend to stay here.
On a postive note , the receptionist who dealt with us on our arrival was helpful and polite, however following these issues which arose later in the day and the following morning I have no intention in staying here again, which is a shame as it is in a convenient and pleasant location.

  • Stayed March 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MJS1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LISBON
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 March 2010

Professional and friendly staff. Room decorated in a British style. Good location - near the Science Museum.
Rooms are not sound isolated. You may find yourself with a noisy neighbour...

  • Stayed March 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank POIDNET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Gainsborough Hotel

Property: The Gainsborough Hotel
Address: 7 - 11 Queensberry Place | South Kensington, London SW7 2DL, England
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Free Breakfast Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#395 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Gainsborough Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more   less 
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Also Known As:
Gainsborough Hotel London

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