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“overpriced but handy location”

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The Gainsborough Hotel
Ranked #874 of 1,088 Hotels in London
Muscat Governorate, Oman
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“overpriced but handy location”
3 of 5 bubbles Reviewed 17 October 2010

I stayed for one night, arriving early evening after an easy and relatively short journey.
Hotel is in a quiet side street, about 6 minutes walk from the tube and about 3 from the Natural History/Science Musuems & Albert Hall etc. First impressions: nice, well cared for frontage, attractive, reassuring, no dodgy feeling about area.
On checking in, was greeted by a smile but really slow service; mainly due to the (foreign) receptionist being too busy in her continuing conversation with her colleague, and by being interrupted by another guest demanding to know when his taxi would arrive - attention deferred to these two for so long, I took a seat and waited more comfortably.
Lift to 4th floor, fine - was offered help with bag but didn't need it.
Single room (with small double bed), in small room but perfectly fine. Room was clean, bedding was clean, bathroom small but clean & perfectly adequate although smelt a bit strange (cleaning products?). TV worked, kettle & tea/coffee etc all fine. Wardrobe if you need it, windows did open so could get fresh air, air con unit installed but not tested, and not cold enough to warrant heating.
I always travel with earplugs - which is a good thing here because the walls are thin and the next door guest banged the doors quite a bit - but I slept fine in a comfortable, clean bed. Didn't take breakfast as was extra cost.
Slightly peeved that single room was advertised on Reception price list as less than i paid through Laterooms.com.

Overall, a fine experience but I think it's way overpriced at £125 a night with no brekky included. 4 star is probably over-generous but the faults I observed were manageable.

  • Stayed October 2010, travelled on business
    • Value
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Helpful?
Thank AliOman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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428 reviews from our community

Traveller rating
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    107
    91
    96
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 September 2010

I am from New York, and any hotel there with the charm and convenient location of The Gainsborough would cost about 3 times more per night. I had a large, sunny room and a very nice bathroom. I found the staff to be friendly and helpful, but my key card never really worked, which was getting pretty frustrating by the end of my stay. Overall, though, I enjoyed the experience and I would certainly stay there again.

Stayed September 2010, travelled solo
Helpful?
1 Thank HH113010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 25 July 2010

The ONLY good thing about this hotel is the location. We have travelled around the world extensively and know what to expect from a 4/5 star hotel. This hotel is rated 4 star but clearly should be graded 2 star or less - a budget hotel would no doubt provide similar. Don't be fooled by their 'fake' stately looking reception or the hotel's website promising a stay to make you feel as if you are in an English Country House - the owners obviously have never set foot in one! We stayed for two nights, the first night having to endure loud music until 2am from an adjoining building. As a result, the second night we were given another room. The furniture in both rooms looked as if it had been found in a skip, the carpets/walls were grubby with holes in, and the bathrooms were dirty. The appalling breakfast is served buffet style, with the sound of classical music playing in the background to delude you into thinking you are living the 'stately home' life. Food served is the cheapest bulk buy stuff on the market, which I'd be embarrassed to serve up to a pet dog, eg, slabs of sweaty tasteless cheese and slices of thin mass produced ham - awful! The staff, some pleasant enough, are all foreign and speak limited English. If you want a memorable stay in London, stay anywhere but this hovel - a truly dreadful experience and like throwing money down the drain.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank TheKraken7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Melbourne
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 1 July 2010

We were so looking for to London, our hotel was the most expensive of our trip so we had anticipated a reasonably sized room with some sort of view.
We arrived at reception where the Receptionist questioned our nationality, insisting that we were Austrians not Australians, twice we had to tell her that no we were Australian, then she gave me the room keycard to 114, I asked her where the elevator was she pointed to it without saying another word, we took it up to the first floor unloaded 2 by 20kilos of luggage plus hand luggage and then looked for the room, I started downstairs and found the room on a very small landing. We hauled the luggage down 2 small flights of steps to a room which was 3metres by 2 1/2metres, with great difficulty we pulled the luggage in and tried to settle in. The bathroom was minute, shower was about 80 by 80cms toilet placed directly behind door. The view from the bedroom window was of a French School playground!
The reception was quite unsympathetic and other Australians happened to get 115 which was adjoining, they asked for a bigger room was told they would have to pay an upgrade price.

This hotel caters for mainly French people, the French Embassy is just around the corner and the school right outside the hotel. Internet promised free if you stay longer than 3 nights (on the internet as description of the hotel) no, we were told not true.

The location is good if you want to walk in parks and visit museums, but boring if you'd like a bit of shopping!

  • Stayed June 2010, travelled as a couple
    • Value
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Helpful?
1 Thank janrei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milano
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 22 June 2010

We booked a triple room. At our arrival on Friday evening we discovered that it was an uncomfortably small and claustrophobic room in the basement with no windows! Tiny bathroom (but clean) and shabby furniture made our staying very unpleasant.
The day after they called us at 1 pm offering to move to a different room provided that we should have left our room by 2 pm! Since we were already enjoying our visit of London, we didn’t accept and we spent another night in the airless room in the basement.
Discouraged by this welcome, we didn’t have our breakfast at the hotel, but we choose one of the airy terraces of the coffe shops around South Kensington.

  • Stayed April 2010, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank moussafir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BELFAST
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 20 May 2010

My wife and I booked 2 nights in the Gainsborough hotel London we wanted a non smoking quiet room with bath.
Having stayed in London many times on both business and leisure I have stayed in all grades of hotels from 5 star deluxe to budget no frills - Whether it was the name or the price mislead us we expected this to be reasonable

This hotel is graded 4 star ? dont know how we had the WORST ROOM we have ever had anywhere - we are convinced our room was a single and we were squeezed in - Only one person at a time in the bathroom ( no bath you pay extra for that) and the bed was literally the full of the room we think our room was about 3 m x 3 m !!
The room looked out onto a school playground so not too quiet when children were playing extreemly disappointing and not worth the money.I would have graded our room 2 star

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank NONSTOPTRAVELLER_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worthing uk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 25 April 2010

This hotel is perfectly placed for the museums and is a beautiful place. The hotel is situated in a very quiet street close to the underground and local cafes. The staff at reception were very polite and helpful and we were offered complimentary drinks on arrival.
The only problem was the room and corridors could do with bringing up to date. We stayed in a triple room at the back of the hotel so no view but very quiet. One of the beds was broken and was very wobbly and noisy. One of the double wall sockets was also loose and some of the bathroom floor tiles were cracked and ingrained with dirt.

There were plently of towels and toiletries for the three of us and the bedding was clean. We didn't have breakfast as it wasn't included in the price(£169).
If the quality of the inside had matched the location and the building as a whole I would have given a higher star level.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaki63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Gainsborough Hotel

Property: The Gainsborough Hotel
Address: 7-11 Queensberry Place | South Kensington, London SW7 2DW, England
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Free Breakfast Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#396 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Gainsborough Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more   less 
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Also Known As:
Gainsborough Hotel London

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