On arrival we were told that we had been upgraded to a 'Delux' room free of charge. All was fine, although for a South Kensington Hotel I would have expected a bit more from a 'Delux Room', until we got back in the evening and tried to sleep. Be aware that there is a night club next door and the music kept us awake until 3am. When we complained in the morning we were told that they didn't usually put people in that room on a weekend. We had stayed on a Thursday night!!! We were offered no apology or compensation. The room was 111 so if you book in and are allocated this room I would enquire about the noise.
- Official Description (provided by the hotel):
- Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more less
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- Also Known As:
- Gainsborough Hotel London