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Best Western Burns Hotel Kensington
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Reviews (1,406)
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All reviewsearls courtbarkston gardensblackbird pubtube stationfull english breakfastpiccadilly linequiet side streetpubs and restaurantsheathrow airportminute walkrooms are smallplenty of hot waterhotel is situatedyogurtconvenient locationlocation is excellentshort stay
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Reviewed 3 April 2014

We stayed at this hotel for a two night trip to London in late March/early April with a toddler. Very easy booking in, lovely room with all the stuff you need (Kettle, tea, coffee, towels regularly changed etc) and friendly staff.

We didn't expect an extra bed for the toddler but he was very excited to have his own roll out bed.

Breakfast was fine, plenty of choice, and the staff were very nice - even entertaining my three year old while I ate my toast.

The hotel is very close to the Earls Court tube station which was handy for all the things we wanted to see. Close to many museums (V&A, Natural History museum etc just a couple of stops away) and on the line to easily get to the London Eye, Tate Gallery and the Aquarium.
We were also able to leave our bags with reception after we booked out.

Will definitely stay here again.

Room Tip: We asked for rooms together and were pleased that they were. Always a good idea to ask.
  • Stayed: April 2014, travelled with family
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1  Thank donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014 via mobile

Our recent stay here I have to say was a delight. I agonised for ages over which hotel to book and for once it seems, I made the right choice.
Staff were polite, attentive and helpful. The hotel stored our bags free of charge when we were early for check in and again on check out day. This meant we could also make the most of our first and last days in London without the stress of carrying a heavy bag.
Room was small but airy, had everything we needed and was immaculate. Bathroom suite looked as if it had just been refreshed as it was also spotless. Location is absolutely perfect. 2 mins fron Earls Court underground but far enough away from the busy main road to be peaceful and quiet. Hotel overlooks a beautiful lawn. All in all, a very pleasant stay indeed. Well done and thanks very much Burns!

  • Stayed: March 2014
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1  Thank mcook77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

Love staying at this centrally-located hotel when visiting London.

Spotlessly clean rooms - very comfortable.

Great English breakfast.

Friendly staff

It's always like coming home when I check in to the BURNS Hotel.

  • Stayed: March 2014, travelled with friends
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1  Thank Iain492001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

Stayed for 2 nights here. Room was clean, bed comfy, towels changed both days, continental breakfast was good and you could get full English for a few pounds extra cooked to order, a few minutes walk to tube station, helpful reception staff

  • Stayed: March 2014, travelled as a couple
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2  Thank Bideford39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

We booked for 2 week-nights 'Room Only' for £116 per night, through booking.com.
The hotel is well located, on a garden square - close to Earls Court underground (just across the road and round the corner), and a block from Earls Court Exhibition Centre.

The Reception area is small but lovely. The one Receptionist asked us to wait while she answered a phone call, but otherwise was pleasant and efficient. We noticed that her paperwork said we had been upgraded and, indeed, Room 115 appeared to be the largest room on the floor plan. (Last time we stayed in Earls Court area, in a stifling July, we stayed at the Kensington International Inn, and our room was barely bigger than the bed itself!)
2 single mattresses made up as a Super-king bed, with over-bed lamps and 2 bedside tables. A daybed, 2 armchairs in a bay window area, a desk with 5 drawers, a wall lamp and a chair. 2 wall mirrors. Hairdryer. Wardrobe with sturdy hangers and a room-safe. Tea-making (but bring your own biscuits). Large and spotless bathroom, maybe 9 ft square, with excellent in-bath rain shower. Lovely big white towels, and generous shampoo and shower gel replenished daily. The toilet flush was ineffective (no doubt due to some water-saving measure) and required the addition of a waste bucket full of water to function properly!

On the first night we ate in the Patio Restaurant. Decor is a little stark, though the ceiling lamps are nice. Not much choice - we both ordered fish and chips. Our fishes looked good, crisp and golden, though quite small. As soon as I cut into mine, I felt it was undercooked, and by the second slice, we both found the fish was raw in the middle. The waitress was pleasant, and was happy to take them back and have replacements cooked. These were edible, but a poor quality of fish, and the chips were tasty, but all soft. For dessert, again not much choice, we shared an apple crumble with ice cream. It was quite nice, but disappoiting. The 3 dishes, plus a bottle of wine, came to £37.

We did not sleep well. The mattresses were very comfortable, but the 4 pillows were all the same, firm and deep. I ended up sleeping with the tiny head-sized cushion, instead, and thus slept better on the second night. (Nowadays most hotels, and even B&Bs, offer a choice of firm and soft pillows.) The duvet was light and thin, but very hot.

In our room we noticed a draft, and quite a bit of street noise, and on inspection we found the next day that one of the tall windows was warped, and would not bolt closed. Obviously a problem already known to the hotel, as a door chain had been fitted - although it wasn't even linked closed. We then noticed that the other window was in fact also unbolted, so anyone could have come into the room from the shared balcony outside.

Breakfast vouchers can be bought from Reception - £6.50 for Continental, and £9.50 if you want cooked breakfast as well. We opted for Continental, and it was fine. Apple or Orange Juice. Prunes in juice, grapefruit segments in juice, fresh apples. Large bowls of natural and pink yogurt. Containers of cereal (maybe 7 varieties), and one kind of milk. Sliced cheese, ham, and turkey, cottage cheese, and tomato. Croissants and little rolls (both rather firm and dry), and 3 varieties of sliced bread. (there are 2 domestic toasters which were both ridiculously slow, and staff were unable to offer anyone any help.) Sachets of butter, spread and jams. Coffee, served in a pot to table upon arrival, was hot and better than average for hotel breakfast coffee.

On our second night, we ate at the Italian Bistro Benito, in Earls Court Road, which I can strongly recommend. There are plenty of restaurants on that strip, but we had chosen well.

Would we stay in Burns Hotel again? Probably not, although everything was very clean, the price was OK for London, and the location is excellent. Don't eat in though!

  • Stayed: March 2014, travelled as a couple
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1  Thank eleanola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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