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“Modern, quirky, clean and overall fab stay!!”

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Hotel Indigo London Kensington
Ranked #84 of 1,088 Hotels in London
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Modern, quirky, clean and overall fab stay!!”
5 of 5 bubbles Reviewed 1 December 2013

Excellent 5 star class of boutique hotel just metres away from Earls Court Tube Station. We stayed here for my fiancé's birthday and the staff really did make us both feel special, with extra special touches ( they put a box of chocolate truffles and birthday card in our room).

The room was very spacious by London standards, really modern/funky decor with plenty of mod cons and in immaculate condition with everything spotless. The mini bar (inclusive in price) was restocked daily with high quality products (this was completely unexpected and again added to the luxurious feel of the place).

The staff were super friendly and took real care and pride in what they do. Especially enthusiastic was the breakfast team who were attentive and bubbly whatever the request.

Breakfast was outstanding and we have yet to see a better display of buffet breakfast. We tried both hot and buffet breakfast and everything was delicious. Buffet included all the usual, with addition of honeycomb, mini mince pies, individual glasses of berries, fresh pastries etc. It is the quality of the products that makes such a big difference to other hotels.

This hotel is surely worthy of a 5 star rating and we would definitely stay here again. Thank you Hotel Indigo for making our weekend even more enjoyable and special!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greekgirl_147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke H, Front Office Manager at Hotel Indigo London Kensington, responded to this review, 5 December 2013
Dear Guest,

I am really pleased to learn that the staff made sure that we made your fiancé’s birthday special. I am glad that you found them to be friendly and enthusiastic. I will pass your comments onto the breakfast manager and the staff and the layout.

We do use quality products throughout the hotel; teapig tea in the room, Aveda amenities etc. As we want to use trusted premium brands that our guests will recognise and love. We also offer complimentary mini bars so that guests can enjoy drinks and snacks in the room without worrying about hidden costs, internet is also complimentary so once you are in the room everything is free!

I am really glad that you liked the breakfast buffet display and the items such as honeycomb, mince pies made a difference.

Thank you again for your 5 star rating and we hope to see you in the future!

Kind Regards,

Brooke
fohmanager@hotelindigokensington.co.uk
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1,712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Perth, Australia
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 25 November 2013 via mobile

This is the second indigo we've stayed at and we really love the decor and service! The room was quite large for London and the bathroom was more than adequate. Lovely finishing touches everywhere you look. The only thing that disappointed us was the brick hard bed and flat pillows. The bed was so uncomfortable, but again this was our opinion.

Hotel is in an excellent location. Just off the main road, so really quiet but yet it was only 100 metres or so to earls court tube. Plenty of shops, bars and restaurants to choose from. Also really handy for museums!

Stayed November 2013, travelled as a couple
Helpful?
Thank scotsmember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

Like so many other reviews I can only echo the very good points:-

Great location
Wonderful front of house staff
Colourful thoughtfully designed rooms
Nice mini bar touch

So why the but?

1.The bar lets them down. We ordered a bottle of wine;after a while they came back and apologised that they didn't have it. We ordered another...after a while they came back and apologised that they didn't have it.

They offer cocktails ...at £15+ a pop....and they are TINY.

We had to go and look for wait staff on the Saturday night we were there.

2. The bathroom was not heated! Two big sash windows in the bathroom but no heating of any sort. No underfloor and no heated towel rail...so - cold and damp bath towels in the morning. I mentioned it to the front of house staff and they apologised but it was still a cold room! 109 is the one to avoid in winter!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorsetblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 24 November 2013

The Hotel have the a great location. Nice and quiet street, but just turn the corner and you have the subway station, and great restaurants and pubs.

The staff was really welcome, and the check in was fast and easy. I was travelling with two really huge luggage, and they put me in the ground floor, so I didn't have any trouble, that was thoughtful.

The only con is that they don't have a parking lot, or any close parking lot with a discount.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralsen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmi Mae L, Guest Relations Manager at Hotel Indigo London Kensington, responded to this review, 25 November 2013
Dear Ralsen C,

Thank you for your lovely comments about our hotel facilities and location.

It's great to hear positive feedback about our staff and thank you for mentioning that to us!

We hope to have the pleasure of you staying with us again in the future!

Regards,

Emmi
emmi@hotelindigokensington.co.uk
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Berlin
Level Contributor
80 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

I found it to be simply excellent - what more to say?

Well just a bit more detaiil on why:

1) Staff: Genuinly friendly and welcoming going out of their way to help. Had some little issues upon check-in and they resolved those quickly and beyond my expectations. Haven't had that in a while in any other hotel.

2) Room: Very clean, nice design and truly spacious not only for London. Free soft drinks in minibar are a very touch. The bed might have been a little on the hard side for me - but this is really looking for anything to say that I think they could improve.

3) Location: Pretty much just around the corner from Earl's Court Tube it's very convenient for most everything in London. It's even great for Heathrow with just a 30-40 minute ride on the Piccadilly Line it's effectivly as easy to get to as most hotels at the airport itself counting in the possible wait for the transfer bus for these. It's just a whole lot nice than at the airport.

Would certainly go back and can only recommend it.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imagine71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmi Mae L, Guest Relations Manager at Hotel Indigo London Kensington, responded to this review, 25 November 2013
Dear Berlin,

Thank you for your lovely and detailed comments about our hotel.

It's great to hear that you experienced our staff going out of their way to help you any way possible, that you liked the room size and that the location was good for you.

We hope we have the opportunity for you to stay with us again in the future!

Regards,
Emmi
emmi@hotelindigokensington.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caernarfon, United Kingdom
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 23 November 2013 via mobile

Location for earls court is great. We were on the fourth floor and it was very quiet, it wasn't until we went to breakfast that we saw other people who were staying there. All the staff were friendly & chatty. The hotel is well maintained. Breakfast is worth the extra, different choices from eggs Benedict to waffles. All we had was very well cooked and tasty. The meals that went past us looked good as well. Would definitely stay here again.

Stayed November 2013, travelled as a couple
Helpful?
Thank Hafodty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmi Mae L, Guest Relations Manager at Hotel Indigo London Kensington, responded to this review, 25 November 2013
Dear Hafodty,

Thank you for your lovely comments on our hotel. We are glad to hear you liked your room location, the staff at the hotel as well as the breakfast quality and products.

It's good to hear you tried our famous waffles, maybe next time you stay you can try the pancakes!

Best Regards,
Emmi
emmi@hotelindgokensington.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 16 November 2013 via mobile

Was greeted by name by the receptionist just one step inside the door of the hotel (was she psychic?) which was a nice touch.

Didn't ask, but was upgraded to a suite - how much more can this receptionist impress me by I was thinking to myself !?!?

Room was fabulous and spacious, and included in the rate a well-stocked mini bar! Another Result!

Decoration and cleanliness of this hotel was immaculate throughout.

My colleague and myself had a bar meal which was tasty and excellent value for money; the bar staff were cheerful and efficient. We were offered complimentary drinks as our meal "was taking a little longer than usual to prepare". Now I'm impatient, but I wouldn't say 10 to 15 minutes was an excessive time to wait, so that too was a thoughtful touch.

Ive never stayed at an Indigo before, but will now make a point of always trying to book one at my location if available, as they are so different and more upmarket and contemporary than other IHG brands I've stayed at.

Ideally located just a few 100yds opposite Earls Court tube.

I think I've found one of my favourite boutique hotels in London, and would have no hesitation in recommending this to family or friends.

Stayed November 2013, travelled on business
Helpful?
2 Thank Andy_and_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo London Kensington

Property: Hotel Indigo London Kensington
Address: 34-44 Barkston Gardens, London SW5 0EW, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#51 Business Hotel in London
#57 Family Hotel in London
#78 Luxury Hotel in London
#82 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Indigo London Kensington 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Barkston Garden London

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