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“Definitely coming back here!!!”

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Hotel Indigo London Kensington
Ranked #80 of 1,068 Hotels in London
Certificate of Excellence
Shrewsbury, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Definitely coming back here!!!”
Reviewed 10 January 2014

Great location as this hotel is within a 5-minute walk from the Earl's court Tube station. Lovely interiors! Beautifully decorated guest rooms!!!! Lovely comfy bed!Mini bar and complimentary drinks and snacks are great!!Loved the rain showers!!! Highly recommended!! definitely coming back..

Room Tip: Higher floor rooms!!!
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  • Stayed January 2014, travelled solo
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    • Cleanliness
    • Service
Helpful?
Thank 333Debs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 January 2014

Had an absolutely horrendous night at the hotel. Destroyed our NYE. My boyfriend sent them this email...they replied but denied the manager did anything wrong, only half apologised and offered no refund. Utterly useless.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank howyouseetheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke H, Front Office Manager at Hotel Indigo London Kensington, responded to this review, 10 January 2014
Dear howyouseetheworld

I am very disappointed to read this review because we have not offered any refund to you. The hotel stands by the fact that everything that we said was included in the New Year’s Eve party and the Junior Suite you booked we delivered on plus more and have had many emails from guests regarding their great night.

The fact that you arrived after 11pm to a New Year’s Eve party that started at 7pm, missing the 2 hour free bar and canapés is at no point the fault of hotel. You were also angry that you did not have a table but you had taken the decision not to pre-book one so again we do not agree that this was the fault of the hotel. We did apologise that you did not enjoy your night as of course we wanted everyone to have a great time but we have struggled to see on what grounds we have done anything wrong.

Your boyfriend’s aggressive and offence use of language to describe the Duty Manager on the night is another reason why we have come to the decision that any refund is not appropriate.

Kind Regards,

Brooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnley, United Kingdom
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 January 2014

Excellent welcome to the hotel on Sunday evening - upgraded as I'm a Platinum Elite - was given room 405 which was delightful.
Nicely furnished, comfy bed, well equipped bathroom, great 'rain' shower, complimentary drinks and snacks replenished every day.
I didn't eat in the hotel as there are so many choices in Earl's Court.
Small but usable gym.
2 minutes walk from Earl's Court underground station.
Shame I can't get booked in next week.

Room Tip: 405 was excellent - backed onto the lift shaft but I wasn't disturbed at any time
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  • Stayed January 2014, travelled on business
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Helpful?
2 Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 January 2014 via mobile

We chose to stay at the Hotel Indigo in earls court for New Year's Eve last year as they were holding a Great Gatsby themed party which sounded ideal! They did not disappoint at all....the room we were given was great, very unique style and the bathroom was really nice and a good size.
We had a complimentary mini bar which stocked some snacks and soft drinks and everything was in the room which we required.
The party was fabulous! Open bar for 2 hours and very attentive waiter service with the delicious canapés. It attracted a great crowd for the evening and we really felt we were quite spoilt at the hotel indigo.
I would not hesitate in booking to stay here again :)

Stayed December 2013, travelled as a couple
Helpful?
Thank Santhi87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 5 Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 January 2014

What a wonderful welcom we received from the lovely lady on reception. Rather uniquely the front of house staff at this hotel are all certified lords and ladies and they make you feel very special while in their care. Thank you so much for our wonderful stay with you.
Typically boutique in style, this attractive and excellently positioned hotel is relatively newly opened in late 2013. The rooms are very well fitted out with the latest in gadgetry and cenrtainly appeal to the ipad generation. 2 minutes walk from Earls court tube station allows access to all of London's delights. Without doubt London is the best city on the planet and this hotel puts you in a perfect position to enjoy it. I have booked to stay here again in 2 weeks time, I hope my next experience is as good as my first, I am eagerly looking forward to my trip.

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
Thank Skilled_Chef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 January 2014 via mobile

Visited for a short break between Christmas and New Year. The hotel decor is lovely, great location and comfortable beds, the only downside was the check-in process; lengthy, impersonal and no effort to welcome or acknowledge my reward club membership.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Mousey81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke H, Front Office Manager at Hotel Indigo London Kensington, responded to this review, 10 January 2014
Dear Mousey81,

Thank you for leaving a comment and that's great you enjoyed the location and comfort of the hotel.

It would be really helpful if you could give me a bit more information on your check-in so I can follow up as our Check-in experience is really important to us and we receive great comments about our welcome. We also take our guest's loyalty very seriously so any more comments on this would be really helpful. Your further assistance would be greatly appreciated.

Kind Regards,

Brooke

fohmanager@hotelindigokensington.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 January 2014

The hotel is great, refurbished to an excellent standard in December 2012 and still looking very good. Brilliant location just 2 minutes walk from Earls Court tube station, our room was spot on with everything provided and free, the breakfast was outstanding along with all the staff. Many thanks for a great 2 night stay, we will definitely be booking again.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank amfmcf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo London Kensington

Property: Hotel Indigo London Kensington
Address: 34-44 Barkston Gardens, London SW5 0EW, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#51 Business Hotel in London
#57 Family Hotel in London
#75 Luxury Hotel in London
#82 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Indigo London Kensington 4*
Number of rooms: 100
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Also Known As:
Barkston Garden London

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