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“Great location, good service”

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Park International Hotel
Ranked #372 of 1,089 Hotels in London
Southeast USA
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great location, good service”
4 of 5 bubbles Reviewed 14 September 2013 via mobile

The manager was outside when I arrived and helped me with my luggage. Jorge at reception was very friendly and helpful. The room was a nice size (515) and having a fridge is always a bonus. However, free wifi would be great.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eaf2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,953 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 11 September 2013

Contacted the hotel in April for our Silver Wedding Anniversary celebrations. On arrival at 11am we were check-in promptly and handed our keys to the Deluxe Heritage Room (upgraded with the hotels compliments due to our special occasion). The room was bright airy and spacious and everything was clean and pleasant.

Booked dinner for two in the restaurant at 19.30 and we were the only people in there until 20.30 when a family of 8 arrived. The food was good but the service was a little slow and we were walking out as our desserts arrived 50 minutes after ordering. Breakfast was plentiful, hot and a very good selection.

We booked Champagne afternoon tea for six on Sunday, again the hotel gave us a good discount and that went without a hitch. We were not rushed out of the door and left to our own devices with regular top ups made as required.

Overall the hotel was good with easy access to shopping in Hig St Kensignton/Oxford and Regent Streets. Would definitely book again.

Room Tip: Book early and ask if there are any discounts available.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 8 September 2013

We arrived late in the evening (just after 11pm) on a Saturday to be told that the hotel had run out of key cards so we couldn't have a key to our room. Instead, they said we would have to ask someone on reception to accompany us to the room when we wanted to get in. Incredible.

Not a big problem that evening but when we came down for breakfast the next morning it was clearly going to be an issue with several people queuing to check out. I can just imagine the reaction if I had insisted on someone leaving reception to open our door and I certainly was not going to wait in a queue for that. However, the manager was supervising breakfast and stepped in to provide a key. They must have had some cards returned by then.

Aside from this, the hotel was fine with a very pleasant bar in which to have a final drink before retiring. The breakfast buffet had plenty of choice and the food was good. The rooms were fine for a short stay with a comfortable bed. The bathroom was small but adequate - the only problem was the the shower drained too slowly and we got pretty close to the tray overflowing after two people had had a shower.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian_Dom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 8 September 2013

For London, Park International Hotel is an OK hotel for the price. The trouble though is that nothing really stood out to differentiate it from every other hotel in this price bracket. Rooms were functional, the bathroom whilst clean is small. For anyone taller that 6'2 and needing to use the toilet in the room, don't choose room 418. The loo is very close to the wall and feels very claustrophobic.

In the room...the shower works great, the bed though, actually the mattress, feels a little thin...not supportive or sumptuous in any way. I slept OK but it could have been better. And if you hit London during the time of any heat, the aircon in 418 worked really very well.

At breakfast you'll find the usual varied selection which is mostly self-service apart from tea and coffee. The buffet centre has a wide variety including, and from memory, Japanese rice. I didn't try any, it looked porridge-like only with rice. Of note, if you like scrambled eggs you'll certainly not be wanting in terms of quantity but the pastie anemic look might put you off.

Anyway, at well over £125 per night I object to having to pay an additional £9 per day for wi-fi when in my room and yet free if I wandered in to the lobby. I don't understand the logic and feels greedy since I'm spending money on the room, evening meals and drinks in the bar. For residence, wi-fi imho should be free.

Overall, the hotel is OK or what it is.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moncton
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 5 September 2013 via mobile

Not a bad hotel for a stop over. Location is decent and easy access to the metro. Rooms were small, but of you're just looking for a place to get a good night's rest, grab a shower in the morning, and start your day off with a tasty breakfast and do this all on a budget; this is a great choice of hotel.
Rick
Canada

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NeonHighwayBand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

Stayed here with my parents and sister. 2 to a room here is pretty packed! Would have been better with a suite upgrade.

The location is perfect. Close to local pubs and super easy to get to a tub stop.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carolinet23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west sussex uk
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 31 August 2013

My partner and I stayed here for another part of his birthday treat. The room was ready even though we arrived a little early, the reception staff were pleasant. The rooms are very small as is the bathroom, nice and clean though and a comfortable nights sleep. The breakfast was fine but not a lot of choice if you don't want a cooked one!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clar1o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl G, Manager at Park International Hotel, responded to this review, 1 September 2013
Dear Madam

Thank you for taking the opportunity to provide us with your feedback in regards to your recent stay at our hotel. I was delighted to read that you had an enjoyable time with us and that you had selected the Park International Hotel to enjoy your partners birthday celebration treat.

I was pleased to read that you found our front office team to be pleasant and that they were able to assist you with an early check-in upon your arrival at the hotel. I would like to thank you for the positive feedback you have provided with regards to comfort and cleanliness of your room and I shall use you feedback with regards to breakfast constructively to see if we can add any additional items to our continental buffet selection.

We do hope that you had an enjoyable birthday celebration and we look forward to welcoming you back soon.

Best Regards
Karl Goebel
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park International Hotel

Property: Park International Hotel
Address: 117-129 Cromwell Road | Kensington and Chelsea, London SW7 4DS, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Suites
Hotel Style:
#262 Luxury Hotel in London
#275 Family Hotel in London
#341 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park International Hotel 4*
Number of rooms: 171
Official Description (provided by the hotel):
The Park International Hotel is a contemporary hotel located in the heart of Kensington. The hotel is within walking distance from Harrods, Royal Albert Hall, National History Museum, Victoria & Albert Museum and Hyde Park. The property features 171 well-appointed and modern rooms along with newly refurbished public areas. The Heritage Deluxe rooms on the first floor are beautifully designed and feature high ceilings, contributing to the elegance of our luxury 4 star hotel in London. Our guests can unwind and enjoy a cocktail at the Checkmate Restaurant and Bar which also offers live music and a delicious Thai and British Food menu. ... more   less 
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Also Known As:
Park International London
Hotel Park International
Park International Hotel London

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