I booked this hotel because of the good reviews on Tripadvisor. I was disappointed and to my point of view the hotel doesn't meet 4-star standards.
The reception staff was nice, expect for one lady that was quite distant and cold. I didn't really feel welcome at all upon arrival (and she didn't even say good bye when we left)...
We first stayed in room 519 which was really small. The mattress was of very bad quality, worse than in any other 3 or 4-star hotel I have stayed in... Also the TV was strangely placed on the side of the bed, which made it quite difficult to watch. The A/C was rather noisy. In the morning we discovered the drain in the shower was clogged.
After breakfast (which was good) I informed the reception of these problems and was promised another room for the other nights. So then we stayed in room 522 which was bigger and nicer (though of same category as the 519). The mattress was as bas as in the first room and the temperature of the water in the shower was very hard to regulate.
I wrote a complaint after our stay requesting a compensation for all these problems but was only offered a room upgrade for a future stay.
- Official Description (provided by the hotel):
- The Park International Hotel is a contemporary hotel located in the heart of Kensington. The hotel is within walking distance from Harrods, Royal Albert Hall, National History Museum, Victoria & Albert Museum and Hyde Park. The property features 171 well-appointed and modern rooms along with newly refurbished public areas. The Heritage Deluxe rooms on the first floor are beautifully designed and feature high ceilings, contributing to the elegance of our luxury 4 star hotel in London. Our guests can unwind and enjoy a cocktail at the Checkmate Restaurant and Bar which also offers live music and a delicious Thai and British Food menu. ... more less
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- Also Known As:
- Park International London
- Hotel Park International
- Park International Hotel London