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Kensington West Hotel
Ranked #730 of 1,089 Hotels in London
Montrose, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Not great”
2 of 5 bubbles Reviewed 3 September 2013

Booked a room for 4, a family room, and the heat was unbearable due to no air conditioning and the window only opening 5cm. There was only one plug socket between 4 of us. Wouldn't go back. Tube close to hotel, 3 minute walk, is only plus side.

Room Tip: Bring a plug adapter and a fan.
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joafc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, 20 September 2013
Thank you for taking the time to share your experience

It was a pleasure to serve you during your recent visit.

The team at Kensington West are disappointed to read that we did not meet your expectations.

We are a budget hotel with a transparent pricing policy and do not state that we have Air Conditioning in our rooms. London was experiencing a heat waves which is an unusual weather condition for London and cannot be foreseen.

All our windows in the hotel have width restrictions and open up to 45 degrees, which is in line with the Health and Safety Regulations.

We have in place a few expandable cables, which can be provided; to our guests upon request should you require additional power outlets. (Subject to availability)

I do hope we have the opportunity to accommodate you in the future and sincerely apologise for not meeting your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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438 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
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English first
HULL
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 27 August 2013

We booked with Hotwire they say you get a 5 star for the price of a 2 star , no you dont this was a 2 star and cost 100 pounds . The rooms are that small you cant move once inside the beds are bunk beds there is no tea makeing in the room, car parking on the street cost a arm and leg the reception had no money for the meters, the rooms were vary clean , the bathroom was a shoebox NOT VARY GOOD.

Room Tip: if you only want a 2 star go for it
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derek p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, 2 September 2013
Thank you for taking the time to post your feedback following your stay with us.

We are sorry to hear that you were miss-lead when you made your reservations. We do have a contract with hotwire and it clearly states that we are a budget 2 star accommodation.

Kensington West prides itself in offering quality basic standard accommodation. Our aim is to provide you a 'value for money'. You will find that our prices are competitive with hotels of the same rating in our area.

Although our rooms do not have tea/coffee facilities we offer complementary hot beverages at reception throughout your stay with us. This includes Hot Chocolate, Cafe Late, Cafe mocha, cappuccino, espresso, tea and coffee.

We are located in West Kensington, street parking around the hotel is £2.20 an hour from 9am – 8.30pm. For London Street parking this is actually lower than other boroughs where charges are over £4 an hour. We apologise for not having change for use of the street parking.

Many thanks for your feedback about the cleanliness of the rooms. We have a very enthusiastic housekeeping team who take pride in making all our rooms immaculate.

We take all our guests suggestions very seriously and work upon improving our facilities so that we are able to offer a memorable stay to all our guests.

We hope to welcome you back in future.
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Travellers are raving about these London hotels

Portsmouth, England, United Kingdom
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 22 August 2013

Room was clean( except the carpets ) but very basic ...one plug socket between 3 meant half charged phones. Room above had a party that went on until 3am ! so no sleep for us reported it to staff the next day who apologised and said these guests had checked out. No hand towel in the bathroom .The worse thing about this hotel is the filthy carpets. On the plus side 24 hour hot drinks were very welcome ....the garden area was nice to sit in and relax .... the tube station was a couple of minutes walk away and the staff were very nice.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, 2 September 2013
Thank you for taking the time to write a review, your review will enable us to better our services for future guests.

We are delighted that you found our team and service excellent. Many thanks for your feedback about the clean rooms however we are disappointed to read that you found the carpet dirty. The carpets are deeply hovered everyday and are being checked by our supervisor. We assure you that your comment will be relayed back to the housekeeping supervisor.

We pride ourselves in providing a clean base to all our guests and your feedback is certainly inspiring and motivating us to better our services. We are also happy to hear the area worked well for you given the closeness to the underground station.

We have kept a few expandable cables, which can be provided to our guests upon request should you require additional power outlets. (Subject to availability)

We are sorry to hear that you did not sleep one night because of the noise from the room above. Had the front desk been made aware of this at the time we would have been able to resolve the situation. We have in place a 24-hour reception service in order to provide the best possible customer service to all of our guests.

We apologies for the inconvenience this may have caused you.

We do hope we have the opportunity in the future to show you our improved services
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Jyvaskyla, Finland
2 reviews
4 of 5 bubbles Reviewed 9 August 2013

I stayed here 7 nights with my wife and daughter, and I have mostly good to say. Hotel is located with in walking distance (approx. 3 min.) from West Kensington tube station. Most London attractions, as well as Heathrow airport, are accessible directly via tube with District line or with one switch to Picadilly line. Hotel is located in multicultural residential area with couple of decent restaurant. I talked with local residents and they said that this neighborhood is safe and peaceful. This hotel does not serve breakfast but there is great cafe nearby that does. Service in this hotel was excellent and everybody working there were really polite and helpful. We planned to stay here again next time we are in London.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimFromFinland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, 2 September 2013
Dear guest,

Our Team at Kensington west are really pleased that you had a great experience staying with us.

Thank you so much for mentioning that our team are very polite and helpful. We strive to offer the best personalized customer service and I am delighted to know that is what you experienced.

It is indeed a great plus point for our guests that our hotel is conveniently located. We are 3 minutes’ walk from West Kensington underground station in zone 2. The district line has most of London's major attractions on it and with one change Heathrow Airport is easily reachable.

We are happy to hear that you will stay with us again when you return to London. We hope that you have a even better stay with us on your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 18 July 2013

I had to stay here for business last night. The room was filthy, dusty & generally unkempt.

The window wouldn't open, there was no air conditioning & the room was around 30 degrees all night.

The reception were entirely unhelpful & today I've called the number they gave me to request a refund & there is no answer & a rude message tells you you cannot leave a message.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mazz1088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, 25 July 2013
Thank you for taking the time to post your feedback on Trip Advisor, following your stay with us.

We do genuinely appreciate all our guest’s feedback and of course it is disappointing to read negative comments. We apologize for not being able to meet your expectations.

We are a mid range budget accommodation and do not advertise having air-conditioners or fans in our rooms.

This was a rare occasion as London experienced heat waves in July during your stay with us.
All the windows in the hotel have width restrictors and open up to 45 degrees which is mandatory as per Health and Safety Regulations.

We have a team of young enthusiastic personnel who try to go out of their way to make all our guest’s stay a comfortable one. Most of our reviews emphasize that our team are helpful and friendly.

I apologise for not being able to answer your call as we had a problem with our phone line which was resolved promptly.

Greetings from Kensington West.
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Wales
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 17 July 2013

This hotel is extortionate for even London when you look at the standard, quality and level of service. The room is tiny (which is fine, and a certainty in most central London hotels), and I know it's the hottest summer for 7 years, but this room had no air conditioning, no fan available and barely a window. The most uncomfortable bought ever, didn't sleep a wink, felt like a sauna, may have even lost weight it was so hot! Terrible.

Room Tip: Don't go! Stay anywhere else!
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindsey_bridgeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, 25 July 2013
Thank you for choosing Kensington West as whilst staying in London.

I am sorry to read that your stay with us was not to your satisfaction. Please accept our apologies for the disappointment you experienced.

We pride ourselves in providing a clean base to all our guests, as Hospitality for us is not just to provide a lodge to sleep in but to make the experience of our guest a comfortable and memorable one.

Kensington West is a 40-Room hotel that prides itself in offering quality basic standard accommodation. Our aim is to provide you with 'value for money'. We do not pretend or portray to offer luxury, deluxe or superior rooms and also do not advertise having air-conditions or fans in our rooms.

All our windows in the hotel have width restrictions and open up to 45 degrees, which is accordance with the Health and Safety Regulations.

We would like to point out the fact that London was experiencing a heat waves which is an unusual weather condition for London and cannot be foreseen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
1 review
1 of 5 bubbles Reviewed 17 July 2013

I was charged 3 times the normal rate for this room. It was not worth 100€ and I was charged more than that. The room was dirty and it looked like someone had gotten sick on the carpet the night before. Security was a joke and I was afraid to leave anything valuable in the room while I was still in it because I thought it might get stolen. I would not recommend this hotel to my worst enemy. This is the worst rip off of a hotel I have been in my entire life.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kensington West Hotel

Property: Kensington West Hotel
Address: 25-27 Matheson Road, London W14 8SN, England (Formerly Aston Court Hotel)
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #730 of 1,089 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Kensington West Hotel 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Kensington West is situated in the heart of stylish London, Kensington. Just a 3 minute walk from Olympia exhibition centre & within easy reach to Kensington High Street, boasting many restaurants, bars, shops & a cinema. Kensington West offers good-value en-suite bedrooms, all of which have free WI-FI, flat screen LCD TVs, hair dryer, complimentary toiletries, ample power outlets and in-room tea & coffee facilities. We also offer a lift to all floors and a friendly 24-hour reception service. ... more   less 
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Also Known As:
Hotel Kensington West
Kensington West London

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