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“the worst hotel that i've ever stayed in”
1 of 5 bubbles Review of Kensington Rooms

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Kensington Rooms
Ranked #1,007 of 1,088 Hotels in London
Belgium
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“the worst hotel that i've ever stayed in”
1 of 5 bubbles Reviewed 19 August 2013

The personnel is very roud, not helpfull at all. the hotel is very very old the rooms are very small and needs urgently mayjor renovation!
The cleaning personnel is horribel they trow away every thing that not in the caboard

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
1 Thank Dmitri V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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684 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 8 August 2013

If only i too had read the reviews here first. Bed size was fine for me n my daughter (12) to share but no curtains at window and broken blinds along with a barely clean bathroom. Thank god it was only one night. Can't fault location tho

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melly667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Carmarthen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 31 July 2013

Stayed for one night only at this hotel. The location was good, the room adequate but there was very little else to recommend about the Kensington Rooms Hotel. The pictures shown on their web page were misleading -there was no bar and breakfast was served in a very uninviting room without any assistance from hotel staff. Stayed at a Plaza Hotel the next night and found it to be a very enjoyable experience - helpful staff, well decorated room, a restaurant and bar for a much more favourable rate.
Ellie Carmarthen

Stayed July 2013, travelled with friends
Helpful?
1 Thank Eleri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 29 July 2013

I made the mistake of booking this Hotel before reading reviews. The accommodations were meager at best. The shower was in disrepair. The staff was Rude, Incompetent and Uncaring. I checked out of this hotel early and the Desk clerk didn't even know how to close my bill. I moved my family down the street to the Crowne Plaza and just took the loss, BUT it was WORTH every penny I spent just to get out of this miserable place.

I would NOT stay in this place EVER!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 18 July 2013

Service is non-existent
Value - for 200 euros a night - none at all
Sleep Quality - disturbed by a mouse going through our bags
Cleanliness - they do clean, but its actually filthy due to old age
Location - the ONLY thing consistent with their description of their hotel


1. The bar is effectively closed, although still advertised in your hotel description
2. Although there are various brochures at the table next to the reception desk, including bus tours and theatre listings, the reception does not sell or book those. When asked, they declined to book or reserve, sell, or otherwise provide them.

3. The mouse’s “house” is directly under the table (which is under the tv) in the corner of the room. Did I see the mouse? No. Did I get awoken several times in the night, because unbeknownst to me, a mouse was eating through chips and the remainder of a baguette bought from Sainsbury’s? Yes. Did I wake up to crumbs all over the floor where the plastic bags were? Yes. Did all the plastic bags have holes in them due to the mouse eating through them? Yes. Maybe I am wrong, and it is not a mouse. Maybe it is a rat. Luckily, I am not phobic, and have enough common sense to know that if a mouse is in one room of a building, the whole building is infested with mice. I will report the problem to the Labor Board and the OSHA, since the hotel is threatening the public health.

4. Heavy fire doors in what effectively is a maze of a corridor. Maybe your corridors can double as a playground for the mouse.

5. The stench in the hotel corridors is due to the ancient wall to wall carpeting, fire doors (i.e. lack of fresh air circulation). It is utterly rancid, although I concede, those who work in the hotel are probably used to it by now.

6. As for your not having a portier service, common courtesy would hold when you see a woman with 2 children and 3 suitcases, you offer help. Particularly in the hospitality industry. Kensington Rooms of course is not in that business.

7. Regarding the “breakfast buffet”, in terms of post-war England, it can be considered a good buffet breakfast.

8. No minibar in the room. Again, at 200 euros a night.

9. Beware: Once breakfast ends, you can not even buy a bottle of water there.

Room Tip: Avoid this hotel
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 14 July 2013 via mobile

Small rooms. Even smaller bathroom. Hideously hot room. Neighbours rooftop garden about 2 foot from our window. Woken up by them fitting decking. Woken at 2:45 by what sounded like someone watching very loud porn. Location is excellent though. Very convenient for the city.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Airlie Beach, Australia
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 11 July 2013

What you pay for here is the ease of access to London. I had a very small single room with a tiny bathroom but the staff were helpful and it was clean. I was on my own and if you are a couple with similar cramped quarters you might be better to see if you can pay for an upgrade. Breakfast was included but I would go along to the Garfunkels just down the road or one of the little cafes as I wanted specific things. The tube station is just down the street and my Oyster card meant easy travel all around the areas I wanted to see. If you have physical problems check where your room is as ther were still steps for me to take my case up after I got out of the lift.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HPincho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kensington Rooms

Property: Kensington Rooms
Address: 131-137 Cromwell Road | Courtfield Gardens, London SW7 4DU, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1,007 of 1,088 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Kensington Rooms 3*
Number of rooms: 88
Official Description (provided by the hotel):
Four beautifully restored Victorian town houses, combines contemporary decor with original period features; Kensington District. ... more   less 
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Also Known As:
Kensington Rooms Hotel London

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