I booked a 2 night stay at this place using Lastminute.com. With London Fashion week starting today, hotel prices in London are way above their normal rates and availability is limited.
As i was just boarding my train, I received a call from the hotel who informed me that due to a 'maintenance issue', my room was not available. I was later offered a room at the SO Paddington. A quick look on trip advisor was not promising but Lastminute were werse than useless and the hotel could offer nothing else. I was assured the room was a better room and so I should be pleased especially as the price would be the same. Given the only reason I booked this hotel was because of its location, a transfer to one of the worse rated hotels in London and in Paddington was not in my mind a good result but I had no option.
Things got even better when i eventually got to the new hotel and was told the same 'Maintenance problem' issue. I protested and was eventually given a room at the other hotel (review to follow, but it 1 out of 5 is a certainty).
Given the demand for rooms and inflated prices, it would seem to me that it would be very easy for unscrupilous hotel groups to either re-sell booked rooms at higher prices later on, or to take excess bookings for the 'Least bad' hotel in the group and 'Walk (google it) people as a matter of course to hotels which coost less and get less bookings.
I cannot say for sure this is what happened, but based on circumstantial evidence, It would fit.
A maintenance issue seems extremely unlikely as this would suggest they actually perform maintenance. My stay at SO Paddington would seem to contradict this.
Basically, Avoid this hotel like the plague, together with SO paddington. Also, do not assume Lastminute will be any help whatsoever. This 'walking' practice is apparently common and a good way of hotel groups overcharging for mediocre hotels in poor areas. Lastminute policy is that no refund will even be issued if alternative accomodation is offered and refused, regardless of quality or promiximty.
In short I am disgusted at Lastminute, and the owners of Kensington Rooms/ SO Paddington.
- Official Description (provided by the hotel):
- Four beautifully restored Victorian town houses, combines contemporary decor with original period features; Kensington District. ... more less
- Reservation Options:
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- Also Known As:
- Kensington Rooms Hotel London