Firstly... the price they charge for the service you receive is disgraceful, even for London.
There are several things I will mention, but THE WORST thing of all that topped off an awful stay was to be woken at 6am (and I usually sleep through everything) by kitchen vents being turned on outside my window.. it sounded like a jet plane crashing over and over again and it made my windows shake and I could not block it out, even with headphones blasting music. I went up to reception to ask to be moved for our remaining nights and although they did cooperate, the receptionist didn't apologise or even make eye contact and then asked me to bring all my luggage up asap and wait until 2pm to re-check in. I was like... it's 7am... you can wait til check out time. I felt as though he'd heard this complaint a thousand times and yet they continue to dupe people into a room which they know is unacceptable. I was furious. Granted they did "upgrade" us to what I would consider to be a bare minimum standard hotel room, not a 'superior' room as described. It was a lot better than the first room, however, because it was on the fourth floor.
In general though, the rooms are so cramped that we couldn't fit our suitcases on the floor, and the bathroom was so small I could practically shower, use the toilet and clean my teeth at the same time. The tv's have obviously been bought from a charity store from the 1970s. None of the staff are particularly polite or welcoming, and it has a hostel feel to it.... which is fine, if I was being charged hostel prices. The location is nice, but definitely not worth it. I will certainly not be staying here again. By far the WORST HOTEL I have ever encountered.
- Official Description (provided by the hotel):
- Four beautifully restored Victorian town houses, combines contemporary decor with original period features; Kensington District. ... more less
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- Also Known As:
- Kensington Rooms Hotel London