I stayed here with friends in 2013 for a weekend - regretfully. We went out for the day and returned to find our hotel room had been burgled.
There was no evidence of any break in, nor was there ever any apology for the incident from the hotel - or indeed any acknowledgement of this incident happening due to the gross lack of security within the hotel. Items amounting to £1,500 sterling were robbed from the room. It transpired that 8 other rooms had been burgled the same day. Again the hotel failed to inform us of this - it was the local policeman to whom we gave a statement that told us this.
After over 4 months of correspondence with the hotel's management and having to get solicitors involved due to the pathetic running of the hotel and dealing with this matter, we were eventually sent a cheque amounting to the loss of our goods - which was the very least they could have done. And even at this point, the hotel still would not take responsibility for the events that took place and responded by saying that loss of goods is the resident's responsibility....failing to realise that "theft" of goods is what happened in this instance.
For this reason, I would strongly discourage anyone from even contemplating staying in this establishment surrounded by its unprofessional, dishonest staff - unless of course you don't mind your valuables being stolen from your room.
- Official Description (provided by the hotel):
- Four beautifully restored Victorian town houses, combines contemporary decor with original period features; Kensington District. ... more less
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- Also Known As:
- Kensington Rooms Hotel London