We arrived early to check in and the staff at the front desk was great about allowing us to check in early. However, we got to our room expecting to see a match to the picture and description of a standard double as shown on their website. What we got was a room matching the picture and description of a single - the bed was pushed against the wall allowing access for only one. We returned to the front desk and she seemed confused but allowed us to take a look at what she called a deluxe double. That room matched the picture and description of a standard double. We switched over without too much additional hassle. Still no air conditioning in this room and our room backed up to an alley so on a weekend night we had constant noise from outside through the open window. Alternative location of room would've been street-side with traffic noise. TV did not work. Several apparent leaks in the bathroom. After being in London and staying at this hotel for a couple of days, we were going through our receipts and realized that the receptionists charged us in USD rather than GBP which led to a much higher exchange rate. The receipt said the customer was given the choice and had chosen USD and the choice could not be reverted. This was not true. We went in the evening to talk to reception and the current agent couldn't do anything but said the manager would be in in the morning. We went the next morning and she wasn't there and wouldn't be prior to our checkout the next day. We left the information with staff to pass along for the refund. We have since continued on the rest of our 2 week vacation and returned back home and been home for an entire weekend and nothing's been done.
- Official Description (provided by the hotel):
- Four beautifully restored Victorian town houses, combines contemporary decor with original period features; Kensington District. ... more less
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- Also Known As:
- Kensington Rooms Hotel London