We are unable to rate this hotel as when we arrived we were told by the girl on reception that they didn't have a room for us due to a flood and that we were to be offered a room of a similar standard at their Sister hotel The Park City. We were ushered into the bar offered a drink and told that a taxi would take us to the alternative hotel. On furthur discussion I got the impression that the flood had not occured that day, so did wonder why we were not contacted prior to us arriving. We were assured that it was also a 4 star hotel and that we would be guaranteed the same standard. The Park City was in fact only 2 streets away. Our room was of an excellent standard with a very comfortable Queen sized bed, a good amount of space and a very pleasent bathroom. It is not possible for me to compare it with The Ashburn as we didn't get to see the bedrooms.
Our main disappointment was that we weren't offered the complimentary Champagne and there were no bathrobes in the room.
Following our experience I would advise that if you have booked to stay at The Ashburn that you phone them before arriving to check that they do in fact have a room for you!
- Official Description (provided by the hotel):
- New luxury boutique hotel with 38 rooms located in South Kensington, central London. Offers continental breakfast, welcome drink and glass of champagne in the evening with all rates as well as a different turndown gift on your pillow every night. ... more less
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- Also Known As:
- Ashburn Hotel London