I booked this hotel 6 weeks in advance with gala hotels.com for 2 rooms for 2 nights for 3 people and paid in full. On arrival at the hotel we were told only 1 room had been reserved, they were otherwise fully booked and my son had to find other accommodation elsewhere. The hotel did all they could to help and we couldn't fault them. Gala hotels on the other hand have been less than helpful. After promising the hotel, when thy contacted them and promising ourselves a refund of the paid for, unbooked room we are still waiting. The staff at Gala hotels, on the phone have been curt and unremorseful. All I can say is DO NOT book through this agent if you want any kind of satisfactory service.
- Official Description (provided by the hotel):
- New luxury boutique hotel with 38 rooms located in South Kensington, central London. Offers continental breakfast, welcome drink and glass of champagne in the evening with all rates as well as a different turndown gift on your pillow every night. ... more less
- Reservation Options:
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- Also Known As:
- Ashburn Hotel London