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“Great hotel”
Review of Ashburn Hotel

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Ashburn Hotel
Ranked #167 of 1,068 Hotels in London
Certificate of Excellence
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel”
Reviewed 3 May 2014

The Ashburn hotel was great value and staff were all very friendly .
When we arrived we had been given a twin room and we had booked a double this was sorted straight away.
After a long day the hotel room was excellent everything we needed and more.
Breakfast was plenty of choice and quality .
Would defiantly recommend and stay again

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshburnMgt, General Manager at Ashburn Hotel, responded to this review, 7 May 2014
Dear Guest,

We very much appreciate your comments regarding your stay at Ahburn Hotel. It is always a pleasure to receive positive feedback.

We strive to exceed our customers’ expectations and reading such a review is naturally pleasing to both me and my team, who all share a passion for great customer service. I will share your comments with our team as this feedback will serve as an encouragement to all of our staff.

Thank you again for sharing your experience, and we hope to see you here again.

Kind Regards
F Abutair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Haverhill, Massachusetts
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2014

Our family of 4 stayed here while visiting our daughter who is studying outside of London for a year. The hotel staff, especially Sile, Ana and Jenny were helpful in every way, as we were new to the city. The rooms are impeccable and comfortable. The breakfast is served in the most pleasant dining area, and offered enough healthy options to fill us for all the walking we did. A block from the tube, with groceries and dining all nearby, in a lovely neighborhood of beautiful homes. We would stay here again in a heartbeat!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshburnMgt, General Manager at Ashburn Hotel, responded to this review, 30 April 2014
Dear Guest,

Thank you for taking time to review our hotel, i am pleased to hear that our hotel, stuff and over all service met your expectation.
here at Ashburn we always work to achieve best guest satisfaction therefore, your review is our best reward.

Thank you again for staying with us, and we very much hope we will see you again soon



F Abutair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 April 2014

The hotel is located in a great area in Kensington. It's close to both the Natural History and V&A museums (both of which are incredible), along with the Gloucester Street station. Getting aroud the city is a breeze from this location, and there are many points of interest near the hotel.

As for the hotel itself, it's very nicely decorated and in great condition. We were in a basement room, but still felt very comfortable and happy with the room's decor and overall quality (it got plenty of natural light despite being basement level). The free breakfasts were great and kept us filled through lunchtime, no problem.

I'd highly recommend this hotel and would definitely stay there again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmac9wr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshburnMgt, General Manager at Ashburn Hotel, responded to this review, 30 April 2014
Dear Guest,

Thank you for staying with us at Ashburn.

I am happy to see that, our hotel is in great location and that was very Convenient for you during your stay, and you were happy of our room and overall quality , our breakfast is one of our strong point here we try to change and add items based on guest feedback and i am very happy to see you have enjoyed it.

We hope we can welcome you again in the near future

F Abutair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 April 2014 via mobile

This was the second trip to London for my wife and I. I will say this hotel was 10 times better than the hotel we stayed on our previous trip. Staff was friendly and accommodating. Willing to help with any need and offering a glass of champagne to us after the happy hour was over, or to the complimentary coke I received one night. The doorman keeping our luggage till the room was ready or the concierge getting theater tickets for us. Top notch all around. Thank you Ashburn.

Stayed October 2013, travelled as a couple
Helpful?
Thank Tschaenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshburnMgt, General Manager at Ashburn Hotel, responded to this review, 30 April 2014
Dear Guest ,

I would like to say thank you from myself and on behalf my team, for choosing Ashburn Hotel. our team is very much dedicated to our guest needs.
I am very happy to see that you were very comfortable and service was as expected, we hope to see you soon to repeat good memory and better.

Thank you again for staying at Ashburn Hotel

F Abutair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake City, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2014

Clean, comfortable and easy access to restaurants and attractions. All of the staff were very attentive and polite - Syle in particular was so very helpful. We would recommend the Ashburn to anyone traveling to London and would definitely stay there again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LBailey860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshburnMgt, General Manager at Ashburn Hotel, responded to this review, 30 April 2014
Dear Guest,

It is good to know that you enjoyed your recent stay at our hotel. It was a real pleasure to read your positive comments and I will share them with our team. I’m glad to hear our staff looked after you well and that you felt our location was convenient to your needs

thank you for staying with us once more, and hope to see you soon

F Abutair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 April 2014

The Ashburn is just 2 minutes walk from Gloucester Road Underground station and was perfect for our long weekend break in London. We were greeted on arrival by the hotel manager and were quickly in our room. The hotel is small, having about 40 rooms, but is clean and comfortable. The rooms are not the biggest, but were fine for a couple, with sufficient wardrobe space, a small but adequate bathroom and a large, firm bed, with pillows to sink into at night. We really liked the extra touches, such as providing dressing gowns and new slippers for each guest and a little free luxury item for the lady in the party on the bedside table each day.

Having arrived at the end of March we were just on the transition period from Winter to Spring, so the air-con in the room was still set to Winter heating mode, whereas the weather outside was quite warm. This setting is unfortunately controlled building wide, so we could not over-ride the setting in our room (top floor) to provide cooling air. This meant we needed to have the windows open to provide cooler air, which also meant increased traffic noise.

Breakfast was in the small dining room in the basement. The continental breakfast was provided as part of our room charge (not sure if this applies to all) and was more than adequate, with a choice of toast, fresh & dried fruit, cereals, cold meats and cheese, yoghourt, fruit juice and tea or coffee. The dining room is a little cramped, with twelve tables for two in there, but was fine for breakfast, which is served over a three hour period.

There is a pleasant lounge / bar area on the ground floor next to Reception, with comfortable chairs, tables and a TV. A limited, but good quality, range of drinks are offered at the bar at reasonable prices. The staff were always friendly and very helpful, even delivering our choice of newspaper to the room each morning.

The hotel is situated close to the Museum area (Natural History / Science / V&A) and a short walk to Kensington Palace, so is ideally placed if you want to explore the tourist areas of London.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dreamer_UK2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshburnMgt, General Manager at Ashburn Hotel, responded to this review, 30 April 2014
Dear Guest,

I am so pleased to read your positive comments on Tripadvisor. It’s wonderful to hear that you had a great time in London and enjoyed your stay with us.

i am sorry about the AC issue normally these done without us getting comment about them, with weather been hot and cold this march we couldn't fully change it, We always try to ensure that our guests enjoy a memorable stay and we try to create a home away from home experience so I’m pleased that you felt well looked after.

We look forward to welcoming you back to the hotel in the future.

F Abutair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasilia, DF
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 March 2014 via mobile

Cozy, clean, extremely confortable bed, nice and helping staff, excellent location - close to subway station and restaurants. Breakfast is enjoyable, with a nice jazz music in the background! They even offer wine for the guests in the living room in the evening, and magazines and the daily newspaper. Bathroom is small but with a good shower. I also liked the water bottles offered in the room, you don't have to be buying water outside. Room is also small but lovely! I'd stay there forever...

Stayed March 2014, travelled as a couple
Helpful?
Thank naraclf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshburnMgt, General Manager at Ashburn Hotel, responded to this review, 30 April 2014
Dear Guest,

We very much appreciate that you took the time to post details of your recent stay with us. We are delighted to hear that you found the hotel comfortable and that your stay was enjoyable. I will pass on your comments to all concerned.

We look forward to welcoming you back to Ashburn Hotel in the near future

F Abutair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ashburn Hotel

Property: Ashburn Hotel
Address: 111 Cromwell Road, London SW7 4DP, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#132 Luxury Hotel in London
#141 Romantic Hotel in London
#252 Business Hotel in London
#255 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ashburn Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
New luxury boutique hotel with 38 rooms located in South Kensington, central London. Offers continental breakfast, welcome drink and glass of champagne in the evening with all rates as well as a different turndown gift on your pillow every night. ... more   less 
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Also Known As:
Ashburn Hotel London

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