My partner was attending a conference at the nearby Natural History Museum, so we chose this hotel due to its proximity to that and the tube, and also because of the excellent reviews. We weren't disappointed. Staff were genuinely warm and friendly, very professional and organised, and made an effort to ensure our stay was enjoyable (including bringing us a fan for our bedroom as the weather was so sweltering). We had a few enquiries before we arrived, and our emails were answered really quickly and helpfully. The hotel is very well located with Earls Court tube just a minute or so away, and plenty of shops, cafes, pubs and restaurants within very easy walking distance. Our room and bathroom were cosy, neat and spotlessly clean. Not huge rooms, but certainly plenty big enough. The breakfast which was included in the price was fine, nothing amazing, but plenty of cereals, toast, fruit, yoghurt etc to fill up on, and served in a pleasant breakfast room in the basement. We would definitely stay here again.
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