We just had a grandchild born in University College Hospital which is 2 minutes walk from the Grafton Hotel, so it was an ideal location for us to stay for a night to enjoy central London, and to enjoy our new arrival.
First the good points. The staff were very friendly and helpful and the receptionist Bashir who dealt with us was very eager to accommodate any of our requests. We booked 2 rooms - one double room for my wife and I, and one single room for my son, who would spend most of his time at the hospital, but would come back to the Hotel to sleep late that night.
This is where it all went horribly wrong.
My son who had been up for about 48hrs on the trot due to his wife's long labour finally arrived exhausted back to his room at 2am. He plonked himself into bed only to find half of the bed completely soaking wet. The air-conditioning unit had been leaking water onto the bed for a number of hours and it was quite sodden. He was much too tired to get involved in speaking to the desk so he turned off the air-conditioning unit, covered the wet area with a towel and slept huddled over to the opposite side of the bed. He had to listen to a drip-drip-drip sound which was quite tortuous until he eventually crashed out until 11 O'Clock the next morning - missing breakfast.
When we came to check out we explained the situation to a different receptionist who said she would take it up with her manager. He offered us 20% off which I though was quite derisory for a top London Hotel. To add insult to injury, on checking my credit card statement the following day I noticed that no discount had been applied. I am now writing to the Hotel to get them to at least honour their commitment.
- Official Description (provided by the hotel):
- Historic building in trendy Fitzrovia, guests enjoy free high-speed WiFi on unlimited devices; stylish singles, doubles, family rooms & suites; & Steak & Lobster, serving mouth-watering steaks, lobster, salads & toasted brioche rolls. 11 meeting rooms host 2-150 people. 10 mins’ walk from Regents Park & London Zoo, & world-famous attractions like Madame Tussauds & Oxford St. Superb transport links from Warren St opposite, Euston station (5 mins’ walk) & Paris/Brussels Eurostar. ... more less
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- Also Known As:
- Radisson London
- London Radisson
- Radisson Edwardian Grafton Hotel