Dear Dawn,
Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review.
I am happy to see you were able to make use of our online check-in and enjoyed the room, but do apologize for the service provided at the time of collecting your keys. I appreciate your feedback and will discuss this with the team as well, so that we may prevent this from happening again in the future.
I do hope that we will be able to welcome you back to the Grafton hotel, so that we may provide you with a better experience.
Kind regards,
Kajsa Schultz
Guest Relations Manager