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William O
London, United Kingdom

A great little hotel, but a little worn

4.0 of 5 bubblesReviewed 29 Oct 2019via mobile
I've stayed here a couple of times in the past, and decided to stay due to a 5:30 train on Tuesdays morning.

Firstly, there are some great transport links. It's a 5-10 minute walk to London Euston railway station, and directly next to Warren Street tube station, make it easy to travel around London, catch a morning train, or get your head down after some long travels.

I stayed in a premium room, which was fairly spacious and had everything you need. Amenities were provided (including bathrobe, iron, and a safe), all good quality and the bed itself was very comfortable (even if the bed linen seemed rather standard). The room chairs were comfortable, but very clearly worn down and probably needed re-covering as they were a bit of an eyesore. I would also question the blinds used, which seemed a little out of place.

The rest of the hotel was very clean; the lift lobbies and reception were especially good looking. I didn't have a full meal at the Steak Lobster restaurant, but I did order some fries which were excellent and the half pint of peroni was better priced than other similar hotels.

My only real negative was during checkout (partly my fault). Although I had credit against my room for meals and drinks etc. I forgot it did not take into account the service charge for the above fries and beer being brought to me. This therefore came to £0.74. Though the room had already been paid for during check-in, I had issues with the card that evening, and therefore was unusable at this point. Needing to rush for a 5:30am train, the young person on reception accommodated by allowing me to leave a £5 to help cover it (no change, as they do not have cash, but I assume/hope the remainder went towards the tips).

In the end it was a very good stay overall. The staff were very pleasant and my overall experience was quite positive. If the worn furniture and rooms had a little bit of a spruce, it would probably be even better.
Date of stay: October 2019
Trip type: Travelled solo
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Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square (formerly Grafton), responded to this review
Responded 30 Oct 2019
Dear thetokenwogle,

Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review.

I am happy to see you had a pleasant stay with us and you found our location convenient. I am also glad to hear that you found your room to be comfortable with all the amenities needed and our public areas very clean. I do apologise for not having change during the early mornings but I can assure you that your change went to the restaurant staff as a tip.

I hope to welcome you back to the Grafton hotel in the future.

Kind regards,

Micael Araujo
Guest Relations Executive
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 October 2019

Date of stay: October 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Edwardian
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square (formerly Grafton), responded to this reviewResponded 30 October 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 October 2019

The hotel is in a good location. There are two/three tube stations within a couple of minutes walk. The reception staff are very welcoming and reception is warm and inviting.

However, the room I had was tiny. It's a sqaush and a squeeze to get to the toilet between the basin and the shower. To use the toilet (as a man) I had to straddle the pan rather than stand in front of it, otherwise the basin would have been in the way. Equally, if I had needed to sit on the pan, I would have head butted the basin.

I ordered the burger as a main and the cheese course as a desert. The burger was quite possibly the driest thing I've had to eat in quite some time. There was nothing enjoyable about it. The lack of moistness sucked all the flavour out of the burger, the bacon and the cheese. If I hadn't seen it I wouldn't have believed that either the bacon or the cheese was there (and I've just realsied that there was supposed to be a chilli mayo). The 'brioche bun' was also dry/stale.

The cheese course was a polar opposite to my bathroom experience. It was ridiculously enormous. There was about 150g of cheese, 10 crackers and some number of soggy leaves and mushy pickled walnuts. Not enjoyable in anyway.

C'mon Radisson, you can do better than this (I've stayed in some of your Scandinavian hotels). I know there will be a reply that says "i'm so glad you recognsied the warm and welcoming reception but I'm sorry you didn't have an enjoyable eating experience. Please reach out to us to.". However, people who read reviews realise that it is the experience of the guest that matters. It's not just that I had a bad experience. It's likely that it is like this all the time but the replies from the hotel will try to make it seem like it was a one off.

If you want a hotel in W1 that is mid/low price, and you don't mind small (and I mean small) rooms, and you intend to eat out, then consider staying here if you can get a cheap deal.

Room tip: Choose a street facing room rather than one that overlooks the air con units and kitchen cooking vents (smelly).
Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Turzum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square (formerly Grafton), responded to this reviewResponded 29 October 2019

Dear Turzum,

thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review.

I appreciate your feedback in regards to the room as well as your room service order. I am sorry to see you found your room to be small and your food not enjoyable. Please note that we do have rooms available, such as Standard Double or Premium room, which would have been more spacious. I will pass on your feedback in regards to the hamburger and cheese platter which you had ordered to the head chef, so that he can prevent this from happening in the future.

I do hope we'll be able to welcome you back to the Grafton hotel in the future, so that we may allocate you with a different room and a better experience.

Kind regards,

Kajsa Schultz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2019

Room tip: I advise travelers to find an other hotel.
Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with Radisson Blu Edwardian
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square (formerly Grafton), responded to this reviewResponded 29 October 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 October 2019

Lovely stay, very convenient for the city and something a bit special. I would recommend upgrading to the premium room it's fabulous for the little extra it costs. The buffet breakfast is great and definitely worth adding to your booking.

Date of stay: October 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Edwardian
1  Thank W834CWmartinh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square (formerly Grafton), responded to this reviewResponded 28 October 2019

Dear Martin,

Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review.

I am excited to see you had a lovely stay and enjoyed the comfort of one of our Premium rooms. It is great you had the chance to try our breakfast buffet and would recommend this to others. Possibly on a next visit, you will have the opportunity to try our Steak & Lobster dinner menu as well.

We look forward to welcoming you back to the Grafton hotel next time you visit London.

Kind regards,

Kajsa Schultz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2019

Chose this hotel because I knew the area! Attended a Seminar in central London therefore proximity was important!
Level of service was good and staff very polite! Enjoyed breakfast! Room was clean and bathroom facility just nice.
I would recommend the hotel both for business and pleasure.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Edwardian
1  Thank bychrico
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square (formerly Grafton), responded to this reviewResponded 28 October 2019

Dear Rico,

Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review.

It is wonderful to see you had a nice stay and our staff was able to help make your stay even more memorable. We appreciate your recommendation of the hotel and look forward to welcoming you back to the Grafton hotel next time you are in London.

Kind regards,

Kajsa Schultz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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