We treated ourselves to afternoon tea at Cannizzaro over the Bank Holiday and were bitterly disappointed in the quantity and quality of their offerings. Forgive me if I am wrong, but I have taken Afternoon Tea in hotel settings many times and the staff always ask, if you require additional teas or sandwiches and you can continue to order these as part of the price. At Canizarro, I was made to pay £7 for one additional sandwich as there was not enough for our table, and was asked to ignore my allergies as the kitchen was too busy to make one sandwich without dairy (butter). They eventually agreed but said it would take them a long time to cater for this. They also forgot my husband's coffee order and argued with me that the second pot of tea we ordered was Breakfast Tea when it clearly wasn't.
Not a great experience, maybe the hotel should focus on offering one superb product rather than having three different menus on the go at the same time, all produced from one kitchen, I presume.They used to have a great Lounge menu fitting all tastes and children, but this has also been replaced by the Orangery menu which is fine if you just want sharing plates not a decent family lunch. More
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