We were a party of four friends who stayed here for 10 days in late June to early July. We had booked our rooms through a travel agency almost 8 months earlier. We specifically reserved and paid for 2 rooms with 2 beds in each room (or so we thought). A fifth person was traveling from France and she booked her room separately from our reservation. We get to our adjoining rooms and there's one bed in each room. NOT HAPPY. Especially after being awake for 32 hours straight. After being told several different stories why this was the exact room type that we reserved despite what was printed on my reservation voucher, we were told that there weren't any rooms with 2 beds available which I knew not to be true since my friend from France who checked in after our party was assigned a room with...you guessed it...2 beds! After some heated discussions and some fingerpointing between the hotel and the travel agency, we eventually swapped one of our rooms for the single person who was assigned a room with 2 beds and another room with 2 beds was eventually located.
Despite the first day hassles, it did not ruin the trip and I can still recommend this hotel. The location is excellent. It's located in a nice but busy neighborhood with lots of restaurants and pubs and grocery stores. It is very close to the Angel tube station and there's a bus stop nearby. It is an ideal starting point for people who have never been to London. Wifi would be inconsistent at times but I was able to check my emails so I was happy and I didn't want to spend my whole vacation using wifi. The housekeeping staff did an excellent job of cleaning the rooms and were always accomodating if we needed extra towels or tissue. The hotel in general always seemed very clean. The breakfast staff were all pleasant and friendly. The front desk staff were courteous and professional and helpful when we asked for assistance. Hilton should be very proud of their employees as they represent the company quite well.
I guess just be careful if you book through a travel agency and make sure there's no misunderstanding of the type of rooms you reserve.
- Official Description (provided by the hotel):
- Hilton London Angel Islington is situated in the heart of fashionable Islington yet remains close to central London, striking the perfect locational balance. The hotel is just 5 minutes' walk from Angel tube station and one stop from Kings Cross St. Pancras, making it an ideal base from which to connect to Europe with the Eurostar. Located adjacent to the Business Design Centre and just a 5 minutes' drive to Emirates Stadium, the hotel offers convenient accommodation for attending a conference or event. An adjacent car park is available with discounted overnight rates for hotel residents (Saturday to Sunday from 08.00 to 18.00 at £1.00 per hour and Monday to Sunday from 18.00 to 08.00 at only £0.70 per hour). Within walking distance of the hotel, guests can see a play at Almeida or Sadler's Wells Theatres and discover the street markets. Stay only one tube stop away from Old Street Station or to some of London's most popular attractions: Tower Bridge, Tower of London, London Eye and the famous Oxford Street. Unwind in an elegantly furnished guest room or suite with modern amenities and sleek decor. Catch up with work at the desk or relax with on-demand movies on the 42" flat-screen TV. Surf the web with free Wifi in all common areas. Relax in the trendy Axis Bar & Restaurant, open for breakfast, lunch and dinner. The hotel restaurant serves locally and internationally inspired cuisine in a laid back atmosphere. Dine in with 24-hour room service. The new Executive Lounge allows guests to enjoy breakfast, coffee and snacks throughout the day and canapes in the evening. Cancellation Policies, effective 1st January 2015: no cancellation charges until the day prior to arrival, 11:59pm. ... more less
- Reservation Options:
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- Also Known As:
- Hilton London Islington Hotel London
- London Hilton