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Citadines Trafalgar Square London
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Reviews (2,503)
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Reviewed 11 June 2014

We stayed here at the beginning of May and were thrilled with the accommodations! The beds were very comfortable. The bath, a tad on the small size, but not the smallest I've encountered. The kitchen was OK. Being an American, I missed having my own coffee pot. They had a hot pot for water, instead. Their breakfast was a nice assortment - even gluten free items, which thoroughly surprised me! They had coffee, too, but as I like my coffee very weak, alas, I had to go without most days. But I consider that more my problem than theirs!

The locations was absolutely Fantastic! They are situated equidistant btw 2 stations, and since one was closed due to repairs, we still had another close by. Though frankly, in that part of London, we found walking to be faster than the tube if only 1-2 stops apart.

Would definitely stay here again!

Stayed: May 2014, travelled with family
Thank ShootingGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben A, Manager at Citadines Trafalgar Square London, responded to this reviewResponded 11 July 2014

Dear Guest,

Thank you for posting a review on Tripadvisor. I am glad you had such a great trip to London and hope you got to see all the sights. I have passed your amazing comments onto the team, my apologies about the coffee, maybe next time try half espresso and add some water? Myself and the team look forward to you returning to Citadines on your next visit to London.

Best Wishes,
Ben

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Reviewed 3 June 2014

We were first time travelers in UK and what an ideal location for us to stay. The check in was quick. We stayed in two bedroom duplex apartments, which was very comfortable. The kitchen was fully equipped.The 24 hour free coffee machine in the lobby was big plus. The front office staff was very friendly. Ideal location for us to move around in London on our own.

  • Stayed: May 2014, travelled with family
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1  Thank Amitlapasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben A, Manager at Citadines Trafalgar Square London, responded to this reviewResponded 11 July 2014

Dear Amitlapasia,

Thank you for your great review! I am glad you got to utilise the kitchen facilities as London can get expensive to eat out everyday. Once again Thank You and we look forward to you returning on your next visit to London.

Best Wishes,
Ben

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Reviewed 2 June 2014

Stayed in the Citadines Hotel in Trafagar Square at the conclusion of an extended stay in Europe. Initial impression was a little disappointing as our room was not ready at nearly 3pm in the afternoon. Fortunately, they kept our luggage while we found a restaurant nearby. Communication among the staff seemed to be our biggest challenge during our stay as we receive mixed messages from front desk, although this wasn't a major concern.

We booked their largest room--a 2-bedroom duplex--for our party of 5 adults. The room was on 2 levels, with the bathroom and 2 bedrooms up a short flight of stairs. Overall, the space was more than adequate, although the one and only bathroom did provide some scheduling challenges. The apartment was very clean and aside from some very noticeable wear on the stairway railings, the surroundings were in good condition. The small kitchen was very convenient and allowed us to store some food and snacks during our 4 day stay.

A couple of interesting notes: The elevators are extremely small and barely fit 4 or 5 people with luggage. On several occassions, our group of 5 had to split up to use the elevators. We tried to find a stairway as an alternative, but the only ones available had doors that were apparently alarmed. The lobby has a coffee machine which was quite popular among the guests. Unfortunately, during breakfast service (which comes at a fee), the coffee machine is reserved for breakfast guests. There is an alternate coffee maker elsewhere is the lobby, so don't make the mistake of using the one reserved for breakfast guests. Also, placing your room key in a discreet slot just inside your room activates the lights. Without a room key in this slot, the lights will not work. This is a nice energy-saving feature; however, it proved confusing when we first entered our room.

Overall, we were very pleased with the Citadines Hotel, and we would definitely stay again. The central location combined with the comfortable, clean surroundings made it a great home base for our time in London.

  • Stayed: May 2014, travelled with family
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2  Thank WileyWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben A, Manager at Citadines Trafalgar Square London, responded to this reviewResponded 11 July 2014

Dear Guest,

Thank you for your wonderfully detail review. I am glad you had a great stay with us, my apologies though for your delay in checking in, this should not have occurred so am sorry. Once again thank you for reviewing your stay with us and we look forward to welcoming you back in the future.

Best Wishes,
Ben

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Reviewed 1 June 2014

Great experience, wonderful service, amazing location. Other than minor nuisances, all was great during our 6 night stay. The kitchen was very handy for breakfasts, we always ate the first of two meals in the room.

Room Tip: Rooms on a high floor have better views and are quieter. Change money at home, or bring an ATM / Credit Card that would not charge you the famous 3%, 'cause the local exchange outlets are a complete rip off. Example: I had 850 Swiss Francs which I wanted to exchange. An exact, clean, transaction should have given me 560 Pounds. I shopped around and got offers between 414 and 505 Pounds. Even if you pay the 3%, you would get 543, much better than these.
  • Stayed: May 2014, travelled as a couple
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2  Thank ElBuscadorGrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben A, Manager at Citadines Trafalgar Square London, responded to this reviewResponded 11 July 2014

Dear Guest,

Thank you for the amazing review!

Best Wishes,
Ben

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Reviewed 1 June 2014

We stayed here for two nights in a one bedroomed club room. Our room was a duplex, and was really well appointed. The receptionist took good care to ensure that everybody in our group could manage the stairs, and offered an alternative in case we couldn't.

Continental breakfast was good, with the staff very attentive. It really is two minutes walk from Trafalgar Square, so taking breakfast somewhere else is always an option. We had a room facing the street but did not hear much noise at all and slept well.

Other hotels take note – free wifi!

  • Stayed: May 2014, travelled with family
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Thank Lux life G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben A, Manager at Citadines Trafalgar Square London, responded to this reviewResponded 11 July 2014

Dear Reviewer,

Thank you for the great posting. I am glad you liked your room and had a good nights sleep to explore the sites of London. As you mention we do have a lot of options locally should you not wish to eat breakfast with us. Once again thank you for your posting.

Best Wishes,
Ben

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