Having stayed over the World Pride weekend I can only register my disdain for the shocking customer service. I had Luke warm water in my bath and shower, on registering this complaint I was told that my sink water was much hotter... And that I can have a wash in comfort. I don't pay for a five star wash, I pay for a five star bath and shower.
I received my room rate back, but this spoiled my weekend, as I was left to feel dirty all weekend, with only a quick strip wash as a hygiene routine.
Having stayed at most of the Hilton properties in the UK and some US properties I can only say that my confidence in the brand has been damaged.
Doubt I will return to Hilton.
- Official Description (provided by the hotel):
- The Waldorf Hilton has one of the chicest addresses in town bridging the West End and the Square Mile to provide an excellent base for access to the City by day and the cultural delights of Covent Garden by night. Homage Restaurant pays tribute to the grand cafes of Europe, incorporating Good Godfrey's Bar and Lounge and the famous Palm Court. ... more less
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- Also Known As:
- The Waldorf Hilton Hotel London
- Hilton Hotel London
- Hilton Hotel Waldorf
- Hilton London Waldorf
- London Hilton
- Waldorf Hotel London
- Waldorf Hilton London