Classic hotel in a excellent location around the corner from the Strand, Fleet Street and Covent Garden. Room category and choice is everything at this hotel. Regular categories (Queen Bed Rooms) are often small, pokey and uninviting. You really need to be booking a 'Deluxe Plus' or 'Executive Plus' category to get a room style that you'd expect from a hotel of this nature. If you are booking a standard room you are better off in other hotels.
I often feel sorry for the people who book the hotel for a special ocassion, book a standard room expecting luxury and end up with a small room they'd have paid half the price for up the road.
However, if you book a Deluxe Plus, Exec Plus or above you will get a nice room in keeping with the standard of hotel you'd expect.
All rooms are in the process of being refurbished so if you want a refurbished room (which are much nicer) then make sure you book a 'Plus' category. You can tell refurbished rooms on website pictures as they have 'blue' furnishings.
The old rooms are fine, but refurbished ones are much better.
Has a great gym (provided by LA fitness in the basement) which also has a small 14m pool, steam room and sauna. However, don't think luxury. These facilities are very much 'ageing sports club' rather than 'luxury spa' with paint flaking off the walls and fairly dirty. Although these facilities are provided by LA fitness I do think Hilton could do with spending a few thousand making them look more presentable, as they'd be a great asset for the hotel. As it stands they are a negative.
Breakfast is excellent, either in the executive lounge or the beautiful Homage restaurant. As a Diamond guest I get to eat in either but a little disappointed to get charged 6 quid extra if I want a sausage or an egg. It seems penny pinching given the thousands I must spend there every year. Its also not something I've experienced in any other Hilton around the world. They money they earn from this must be outweighed by the goodwill they lose by charging it.
Service at breakfast can also be haphazard, but the setting and food makes up for it.
Housekeeping is strange at the hotel also with check in almost impossible before 3pm or 4pm which is the published time, but never known a hotel so short of rooms for check in. I'm guessing its down to housekeeping which is average at best. We often wait until 4pm for our room to be serviced, and they always miss things like tea, or small towels.
I don't think I've ever had a 'good' service in the hotel after over 100 nights or more.
They forget or miss something every time.
Even if you call them in the morning to service it can take 2 or 3 calls and several hours before they service the room.
I spoke to other regular guests and all get frustrated by the housekeeping.
It sounds a mixed review, but there is something about the hotel that keeps me coming back.
A few improvements would make it one of the best hotels in the area, improvements which might happen given so much increased competition in the area.
- Official Description (provided by the hotel):
- The Waldorf Hilton has one of the chicest addresses in town bridging the West End and the Square Mile to provide an excellent base for access to the City by day and the cultural delights of Covent Garden by night. Homage Restaurant pays tribute to the grand cafes of Europe, incorporating Good Godfrey's Bar and Lounge and the famous Palm Court. ... more less
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- Also Known As:
- The Waldorf Hilton Hotel London
- Hilton Hotel London
- Hilton Hotel Waldorf
- Hilton London Waldorf
- London Hilton
- Waldorf Hotel London
- Waldorf Hilton London